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Workaround for Transferring Tags from Ads to Comments for PAC Ads

As noted in the article ​"​How to Transfer Tags from Ads to Ad Comments via Rules​", it is​ not possible to use Rules to transfer Custom Field values from Ad Variants to Inbound Messages directly. This is due to technical limitations from the channels regarding the backend post IDs. However, it is p

Ad Comment Moderation

Knowledge Base Article

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Transferring Tags from Ads to Ad Comments

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

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Product Insights on owned accounts

By adding an Account to a Product, you can pull content from your owned Account pages into Product Insights reporting. This allows users to utilize product-based accounts (like a specific Facebook Page dedicated to a product) to gain a comprehensive view of customer feedback. Additionally, any Accou

Knowledge Base Article

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Sources

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What is an Image Editor?

Within the Asset Manager, you can edit photos and videos from the Image Editor. You can either save the edited asset as a new asset or update the existing one. This article covers an overview of the Image editor. Steps to navigate to Image EditorClick the New tab icon and select Assets under Sprin

DAM - SES

image editor

Image Editor in Asset Manager

Social - SES

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Knowledge Base Article

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Image Editor

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How are Product Insights models trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Knowledge Base Article

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Advanced Concepts

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Apply Filter or Tune an Asset in the Image Editor

Within the image editor, you are able to adjust the brightness, contrast, saturation, exposure, hue, sharpness, noise, sepia, gamma, and stack blur. Additionally, you may select a filter. Here, we have listed the steps to apply a filter and tune an asset in the Image Editor.Steps to tuning an asset 

DAM - SES

Tune Asset in Image Editor in DAM

Apply Filter on Asset in DAM

Social - SES

Knowledge Base Article

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Image Editor

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Editing AI-generated Category & Sentiment

Edit and Delete InsightsProduct Insights provide the capability of editing and deleting insights on the platform. Let’s understand in a stepwise manner how this can be done:Double-click on any message containing insights, like the one shown belowIn the right-hand pane that opens up, click on “Produc

Knowledge Base Article

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Advanced Concepts

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Model Verification and Versioning within Contact Driver Models

The Versioning feature enables you to make changes in Contact Driver Models without affecting the existing deployed by efficient version management. Additionally, this also allows you to leverage AI to verify Contact Driver Models by checking for errors & warnings for each Contact Driver Group /

Knowledge Base Article

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Creating Contact Driver Models

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Snapshot Reporting on User Custom Fields

You can access Snapshot Reporting for User Custom Fields in the Reporting Dashboard. This feature allows you to track and compare the progress or status of different User Custom Fields over time. Whether it's a campaign, language preference, or any other dynamic custom field that changes periodicall

Knowledge Base Article

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Reporting Entities and its Relation

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Share an Asset Manually

When you've created an Asset, you can share it internally to provide other Sprinklr users access to the asset. You can also share it externally so that the Board is available through a URL that can be viewed by anyone in your organization outside of Sprinklr.​Steps to Share an AssetCli

DAM - SES

Share an Asset

Social - SES

Digital Asset Manager

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Actions on Asset Manager

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Admin Console Design Tab

In the Advocacy Design Tab, you can edit various design aspects of your site to create a unique look and feel that is specific to your brand.To Access the Design TabClick the New Tab icon . Under the Sprinklr Social tab, click Admin Console within Engage.In the Community window, hover over the Optio

Advocacy - SES

advocacy admin console

Social - SES

Design Tab

Knowledge Base Article

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Platform Configuration

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Agent Initiated Video Call

Step 1: Agent initiated video callAgents initiates the video call by clicking on the video icon in the care console which opens up video call setup screen. Agent will have option to turn off/on his mic/cameraStep 2: Customer receives video requestCustomer accepts video callVideo call notification co

Knowledge Base Article

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User/Agent Journey

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Wrong Live Chat App Visible

This happens because of the following reasons:Wrong embedded code is usedPlease make sure the correct appId is present in the embedded code on the website.On the website, do Right Click → Inspect → Console Tab → Search for sprChatSettings Please make sure the correct AppId and Environment are presen

Knowledge Base Article

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Troubleshooting

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Hide chat when no. pending cases are more than x

The chat icon for website visitors can be hidden based on the number of pending cases in the queue. If the number of pending cases in the backlog are more than the defined number of cases, the chat trigger icon can be hidden.Similar conditions can be applied for Manage unavailability of Livechat app

Knowledge Base Article

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Control Chat Visibility

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Co-browsing Recording

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Knowledge Base Article

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Co-browsing

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Troubleshooting and FAQs

Agent Assist FAQsHow can we enable and configure all the capabilities of Agent Assist?To enable and configure the capabilities of Agent Assist, the process involves raising a request with the support team. Each feature has its own enablement process, and once enabled for the partner, basic sanity ch

Response Compliance

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Troubleshooting and FAQs

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Picking Messages and Sending Targeted Emails from Care Console

In Care Console, agents have the capability to selectively pick case notes, messages, and multimedia files from a conversation. They can then compile these selected elements and send them as an email to their internal team.Prior to sending the email, agents are prompted to complete a guided workflow

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Initiating a Guided Workflow

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Send an event

sprChat('sendExternalEvent')​This API can be used to publish a message or an event in an ongoing open conversation.An event is a special kind of message that Sprinklr bot understands and responds to. It is like a signal to the bot only and is not visible to the user in the conversation.Par

Knowledge Base Article

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SDK Methods

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Unsubscribe to an event

sprChat('unsubscribeToUpdate')This API can be used if we don’t want to listen particular type of events from live chat widget that have already been subscribed. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuetopic*stringUpdate that was p

Knowledge Base Article

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SDK Methods

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

Knowledge Base Article

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Stream Chat