Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

SH
How do I enable / disable Future tasks

In this article, you will learn how to enable or disable future tasks on a workflow.To enable future tasksClick the New Tab icon. Under Sprinklr Marketing → Marketing tab, click Workflow Engine within Produce.In the top right corner of the Workflow Engine window, click Create New Workflow.On the Cre

marketing

Task

Workflow Engine

Knowledge Base Article

 • 

Tasks

SH
Types of Tasks - General, Approval & Future

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.Types of Tasks:Tasks can be categorized into two types based on the level of control you have over them.

marketing

Task

Workflow Engine

Knowledge Base Article

 • 

Task Management

RS
Managing Content

Before You BeginOnce you've added Content Sources to your bot's knowledge base, you can then manage them effectively.Overview​When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​Options availa

Service

Knowledge Base Article

 • 

Setting up FAQ+ bot

SH
Publish Content to Facebook Workplace

Sprinklr allows companies to publish content (messaging, images, & videos) directly to a Facebook Workplace group. The ability to publish content to Facebook Workplace Groups is ideal for unified team communications and engaging remote workers and keeping the team informed, engaged, and up-to-da

social

Knowledge Base Article

 • 

Create a post on Facebook

SH
Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

Knowledge Base Article

 • 

Create a post on Facebook

RS
Set Bulk Expiry Dates on Content Lists Using Inbound Rules

We have introduced a powerful new capability to simplify the management of your content assets - you can now set expiry dates for entire Content Lists directly through the Inbound Rules. This eliminates the need to manually select and set expiry date on each asset within a content list. In this arti

Advocacy - SES

social

New Article

20.10

+1

Knowledge Base Article

 • 

Advocacy

RS
Managing Content : AI Agent

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:Content SourcesViewDetailsEditUpdateVersionActivate/DeactivateAdd TagsDownloadParsedFileDeleteKnowledge BaseYesNoNoYesYesYesYesDocumentYesNoY

Knowledge Base Article

 • 

Knowledge Content

RS
Sprinklr Copilot for Social - Discover Content in Editorial Calendar

OverviewSprinklr Copilot for Social simplifies the process of finding posts and drafts in the Editorial Calendar or Planner using natural language. Whether you're new to Sprinklr or aiming to work more efficiently, Copilot lets you accomplish tasks without the hassle of navigating complex filters.No

Publishing - SES

social

20.7.1

Sprinklr Social

+3

Knowledge Base Article

 • 

Social Copilot

SH
Content Block

The content block feature allows you to create content that can be shared across various articles. It is particularly beneficial for creating disclaimers or standard text that only needs to be created once, centrally maintained, and reused multiple times.Create a Content Block1. Click on the New Tab

Service

Knowledge Base Article

 • 

Create and Manage Articles

SH
Content Templates

Content templates are designed to maintain consistency and conformity with brand guidelines. These templates are created by admins and can be utilized by content creators while creating new articles. You can insert Content Templates to other Content Templates, Articles, and Content Blocks. This prov

Service

Knowledge Base Article

 • 

Create and Manage Articles

SH
Content Variables

In some cases, certain words or phrases within an article may need to be regularly updated manually. For instance, in the case of a global company like ACME with a complex pricing structure across multiple countries and regions, maintaining such information can be challenging. To address this issue,

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Create and Manage Articles

SH
Content Analytics

The Content Analytics dashboard gives an overview of the Outbound Message posts and their engagements, multiple metrics like channel engagement, followers data, post engagement, etc. are used in the widgets present in this dashboard. Marketing users can access the Content Analytics dashboard by foll

marketing

Content Analytics

Reporting

Knowledge Base Article

 • 

Standard Marketing Reporting Dashboards

SH
Publish your content using Content Templates

Users can follow the below steps to publish their content using the content templates:In the top-right corner of the Navigation Bar, click the Publishing Options icon and select Create Message.In the Overview section, Select the Account Type under which the content template was created within the Ch

marketing

Content Templates

publishing

Knowledge Base Article

 • 

Publish using Content Templates

SH
Listening Content Links

OverviewWithin Listening, you can create lists of Content Links to use in Listening Insights. With these Content Links, you can easily filter and route messages based on the links used in the body of a message. i.e., if you add www.forbes.com to a Content Link, you can filter out all messages source

Insights

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Content Management

Managing content is important for keeping your knowledge base organized and complete. Reporting helps with this by letting you track different things like the total number of articles, cloned articles, moved articles, and more. This article also covers reporting on article properties and useful filt

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Reporting and Analytics

SH
Content Template Permissions

These are the role-level permissions applicable to the users in the environment related to the Content Templates:TypeCategoryPermissionDescriptionSetupContent TemplatesViewProvides users the ability to view and access Content Templates.SetupContent TemplatesCreateAllows users to create new Content T

marketing

Content Templates

Permissions

Knowledge Base Article

 • 

What are Content Templates?

RS
Harmful Content Guardrail

The Harmful Content Guardrail helps prevent the system from generating or engaging with unsafe, abusive, or violent material. This configuration is designed to maintain a safe environment for users and ensure compliance with organizational and regulatory standards.When you enable this guardrail, the

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

 • 

Types of Guardrails

SH
Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.To navigate to Smart Content Intelligence Dashboard Click the New

marketing

Knowledge Base Article

 • 

Standard Marketing Reporting Dashboards

SH
What are Content Templates?

Content Template allows marketers to create designs and templates for non-social channels like Websites, Blogs, Emails, and WordPress. These templates serve as placeholders for content elements such as images, videos, text, etc,. which can be replaced with the actual content while publishing. The Cr

marketing

Content Templates

Knowledge Base Article

 • 

What are Content Templates?

SH
Publish with content placeholders

Publishing with Content Placeholders allows you to publish content that is dynamic and will update based on the account your content is published from. For example, if a User wants to publish an update to Facebook with your holiday hours for Christmas Eve from two different store accounts, but user

Publishing - SES

social

Social - SES

Publish with Content Placeholders

Knowledge Base Article

 • 

Advanced capabilities