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Publish to TikTok Business on Distributed

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business Account. This article describes Tiktok Business Account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.To publish a video

Publish to TikTok Business on Distributed

social

Social - SES

TikTok Business on Distribute

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Live Chat Creative

The Creative Library serves as a centralized space to create, view, and manage Live Chat survey creatives used for delivering feedback requests within Sprinklr Live Chat conversations.Live Chat creatives define how surveys are introduced and experienced inside chat, supporting both embedded and conv

Insights

Knowledge Base Article

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Live Chat

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Sprinklr Social: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Instagram Best Practices

In this article, we list out some of the best practices to follow while using Instagram as a channel for your brand’s social media presence using Sprinklr.Add Instagram Business/Creator AccountPlease make sure that the Instagram Account is a Business Account.Please make sure that the desired Instagr

social

Service

Knowledge Base Article

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Getting started

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Publishing using Contentful

OverviewIf you have a Contentful account integrated with Sprinklr, you can publish Messages through Contentful using the Sprinklr platform. Contentful allows you to create custom Content Types which can be used as templates when creating content. Any templates attached to your Contentful account can

marketing

#contentmarketing

#integrations

Knowledge Base Article

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Contentful & Sprinklr Integration

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

social

Dynamic Date Range

Reporting - SES

Social - SES

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Knowledge Base Article

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Advanced Features

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Create a User Task in a Workflow

Create user tasks to assign and manage various tasks for an entity. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks. In this guide, we will go over how to create User Tasks within a Workflow.To Create a User TaskThe 'Ass

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions

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Ads Creative Library Overview

In the highly competitive landscape of social media advertising, brands and advertisers are constantly seeking innovative ways to stand out from the crowd. This has led to the development of a wide variety of creative units that are not typically available to organic publishers. However, managing an

marketing

Knowledge Base Article

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Ads Creative Library (Overview)

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Mapping Configuration Screen for Live Chat

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Live Chat

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Raise Requests to submit new ideas for your marketing campaign or content

Marketing Managers, Content Managers and Campaign Marketers can generate ideas for new marketing campaigns, sub-campaigns and posts by generating requests from the wider Organisation.How it worksIn the top right corner of the Dashboard Menu bar, click the Publishing Options icon.Select the Raise Req

marketing

Request Forms

Knowledge Base Article

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Entities Creation from Requests

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WeChat QR Code

The square-shaped barcodes are WeChat QR Codes. A QR Code is a 2D barcode that contains information which can be read by a smartphone. WeChat uses QR Codes to allow you to easily connect with each other without the need to save others as a contact first. In this article, we will learn abou

experience:space

article:howto

channel:wechat

Create a WeChat QR Code

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Knowledge Base Article

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Publish on WeChat

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Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.​Pre-requisites: U

social

Knowledge Base Article

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Publish to an X account

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View Reporting on Tasks

For ease of assessing the operations and productivity of your team members, Sprinklr arms you with the ability to report on the task completion date and duration. For the same, an option of Completion Date has been added as a column in the Production Dashboard which appears by default upon the succe

marketing

Reporting

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Create a Facebook Live Video Post

SUMMARYSprinklr leverages Facebook’s API support of Facebook Live, which means brands can manage their Facebook live streaming content through Sprinklr alongside other social content. You can publish and report on your Facebook Live video, all within Sprinklr. Use Sprinklr’s management of Facebook L

social

Knowledge Base Article

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Create a post on Facebook

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Create and Publish a Facebook Post (Distributed User)

Create a post to one or more Facebook accounts in Publisher. You can add content, URLs, Photos, Videos, use publish labels and apply macros and custom fields. You can also specify the feed targeting and gating plus utilize Web Analytic profiles. Mention other published Facebook pages and other brand

Publish a Facebook Post

social

Publish to Facebook

Publish Post to Facebook

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Knowledge Base Article

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Publishing & Calendar (Distributed User)