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TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Manage Export Options in Reporting (Distributed Users)

Export options in Reporting let Distributed users download the data in the Reporting Dashboard. The reporting data can be downloaded in PDF, Excel spreadsheet, PNG, or PowerPoint formats. The user may also opt to schedule the export to send out an automated report to other Sprinklr users or to recip

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Social - SES

DST - SES

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Reporting (Distributed User)

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

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Advanced capabilities

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Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Configuration Steps

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X Poll Insights

You can leverage X insights to learn more about overall trends across your followers and understand how your poll is performing with your audience. You will be able to report on X Polls, by drilling down into the poll results and options, percentage of votes in each poll option, etc.Poll InsightsMet

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Knowledge Base Article

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Report on X activities

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Capabilities and Limitations - Gainsight Community

In this article, we will cover the capabilities of Gainsight Community within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYes, Image format supported: PNG, JPEGVideo PostNoEngageme

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Sprinklr Social

Channels - SES

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Capabilities and Limitations - Gainsight Community

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Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Service

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Customer Availability Manager

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Mapping Configuration Screen for Email

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

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Insights

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Service

Knowledge Base Article

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Mapping Configuration Screen for Email

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IP Access Control List

The IP Access Control List (ACL) in Sprinklr VoiceConnect enables you to restrict SIP traffic to a set of trusted IP addresses. This setup is a key security measure to prevent unauthorized SIP requests from reaching Sprinklr’s voice infrastructure. Only the IP addresses you specify in this ACL can i

Sprinklr Service

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20.10

Service

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IP Access Control List

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Governance for Naming Conventions

Announcement: Major Update to Naming Conventions We are announcing a major update to our governance framework for naming conventions, which includes a significant overhaul of the user experience (UX). This revamped UX is designed to simplify and enhance how you manage and create naming conventions,

marketing

Knowledge Base Article

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Configuration

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Create and Use Profile Tags

Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who your tagge

article:howto

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stage:final

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Profile tags

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Session Screen Manager

You have the capability to manage anonymous user session expirations, including configuring the session expiry screen, setting the inactivity duration before a session expires, and customizing alert screens.There are 2 types of sessions -Time Based Rule Based Time-based session Application

Service

Knowledge Base Article

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Session Manager Builder

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Advanced Keyword Query

Before You StartTo learn about Keyword Matcher Query, see What is Keyword Matcher Query?To create a Basic Keyword Matcher Query, see How to Create a Keyword Matcher Query? Operators for Keyword QueriesFollowing are some operator examples and their results:OperatorExampleFind Messages​helloSearch for

Service

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Keyword Query

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YouTube Data Sync Frequency

YouTube posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency. Here we provide information on this frequency for different levels of metrics.Data Sync FrequencyMetricsSync FrequencyT

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YouTube Data Sync Frequency

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Data sync frequency

Facebook posts are updated regularly from the published date to a certain time period. This frequency at which the posts and accounts are updated is mentioned as data sync frequency. In this article, we share this sync frequency for different types of metrics available with Facebook.​Data sync Capab

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Knowledge Base Article

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Facebook reporting glossary

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

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Knowledge Base Article

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Configuring Smart Rules

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

social

Knowledge Base Article

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Advanced Capabilities

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Configure Assign Agent Node in IVR

The Assign Agent Node in the IVR builder is used to route calls to a live agent or create a task for agent handling. It provides flexibility to define agent preferences, queue settings, and call behavior during assignment.PrerequisitesBefore configuring the IVR node, ensure the following requirement

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Sprinklr Service

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How to Setup Business Logic

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

marketing

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Facebook Ad Formats

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Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

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Email Marketing

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Add Audience Profiles