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Manage Activities on Yelp via Sprinklr

Sprinklr allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time. While responding to the reviews, you can add Links, Canned Responses, Custom Links, and Content Placeholders to your response.Not

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Yelp

Knowledge Base Article

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Yelp

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Source Posts (Earned Content)

OverviewDepending on the intended use of your Gallery, you have the option to use either your own published content or mentions of the brand, products, or campaigns, or a mixture of the two.Source PostsIn the case of using mentions, the EC will need to create the Listening topic(s) that will pull in

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Gallery

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Tag Posts (Earned Content)

OverviewIf creating a Shoppable Gallery, Landing Page, or instrumenting Product Pages (PDP), you must tag posts with specific products using the Product Custom Field.The tag takes the form of a custom field, so you will be able to find and tag products in either the the Message's/Post's De

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Gallery

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

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Media Stories

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Publish to Pinterest account

Sprinklr allows you to create and publish multiple pins through its platform using its various parameters. You can select images for your pins through different sources and provide their detailed descriptions. You can also customize and publish collages to Pinterest using the image editor through th

social

Pinterest Publishing

publishing

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Engage, publish and report on Pinterest

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Standard Features Available to Edit Survey Questions

Editing survey questions allows you to customize content in real time, whether it is refining language, updating logic, or rearranging the flow. This ensures your survey remains aligned with your goals, delivering a smooth and adaptive survey-building experience.Business Use CasesAdapting to Evolvin

Insights

Knowledge Base Article

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Survey Questions

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Respond To Facebook Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

social

Knowledge Base Article

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Reply from Engagement dashboards

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Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

marketing

FAQs

Persona Apps

Knowledge Base Article

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FAQs

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Publish to WordPress Account

Sprinklr supports direct scheduling and publishing to WordPress. With direct publishing, you can publish WordPress blogs directly from the platform.Steps to Publish to WordPressClick the New Tab icon . Under the Sprinklr Social tab, click Quick Publish within&

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Publish to WordPress

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Wordpress

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Publish to WordPress Account

In this article, we will cover the steps to add a new custom field in Sprinklr. Sprinklr supports direct scheduling and publishing to WordPress. With direct publishing, you can publish WordPress blogs directly from the platform.Steps to Publish to WordPressClick the New Tab icon .&nbs

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Publish to WordPress

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Knowledge Base Article

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WordPress

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Strategy Group Introduction

1. Smart BiddingSmart Bidding is the set pros of manual bidding with none of the cons. It is an AI-based algorithm that is trained on your data to predict the best bid value for your ad sets. By automating the manual bid process with AI, Smart Bidding saves time and improves performance.​Benefits of

marketing

Knowledge Base Article

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Optimize Campaigns Using Paid and 3rd Party Data

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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Custom Reporting of Multiple Survey Projects

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose pe

Sprinklr Insights

Insights

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Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

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Knowledge Base for Agents

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Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

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Create and Manage Articles

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Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

Service

Knowledge Base Article

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Create and Publish Messages

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Create an X Video Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish

social

Knowledge Base Article

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Publish to an X account

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Screen Recording Overview

Sprinklr Screen Recording enables organizations to capture both on-screen activity and agent voice interactions during customer service calls. This capability helps teams evaluate agent performance, maintain regulatory compliance, and continuously enhance service quality.Improved Training: Screen re

Knowledge Base Article

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Screen Recording

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you're able to publish posts directly through the Sprinklr platform. In this guide, we'll walk through how to publish posts to a subreddit.​Stpes ​To Publish to Subreddit Click the New Tab icon . Under the Sprinklr social tab, click Quick Publish w

Service

Knowledge Base Article

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Publishing to Reddit

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Introduction to Close-Loop Feedback

Closed-loop feedback effectively tackles unresolved issues, overlooked chances for enhancement, and increasing dissatisfaction, whereas manual triaging contributes to operational inefficiencies and delays in responses. To address these challenges, closed-loop feedback management offers the following

Insights

Knowledge Base Article

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Introduction