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Android

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating WebView and Adding Live Chat URL Before you begin: WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1866

Service

Knowledge Base Article

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Webview

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Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Time Off Requests

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

26.1

social

Sprinklr Social

New Article

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Knowledge Base Article

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Creator IQ

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Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

Knowledge Base Article

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Fields and Relationship

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Smart Alerts capabilities within Listening

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alertsProduct Insights alertsLocation Insights alertsThe key

alerting capabilities

Insights

Alerts capabilities

Smart Alerts

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Knowledge Base Article

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Listening Smart Alerts

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

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Media Recommendations by Social Channel

While uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Find below the optimal specifications for images and videos supported in various social media channels. Note: Since various social channels may update their optimal

experience:space

Sina Weibo

Snapchat Ads

Social Channel

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Knowledge Base Article

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Channels

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Setup for Enabling Citrix Media Offloading

For media offloading to work correctly, the following configuration steps must be completed. These steps are related to the Citrix environment, the Sprinklr platform, and network-level configuration.This article outlines how to enable and verify Citrix Media Offloading within Sprinklr’s contact-cent

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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Record Page Governance

The Case Analytics View in Conversational Analytics provides users with a consolidated display of agent-customer conversations. It integrates AI scoring to assess agent performance and includes a widget highlighting identified intents and entities within the conversation. Additionally, it presents v

Service

Knowledge Base Article

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Configure Case Analytics View

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Widget Configuration-Social Analytics

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Widget Configuration

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Data Collection using File Upload Connector

Marketers have a high volume of customer data offline, and thus it is difficult to manage and use it for customer experience efforts. Sprinklr offers data onboarding using File Upload to import any amount of offline data to feed into outbound campaigns.  ​To start importing offline lead lists/f

Service

Knowledge Base Article

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Connectors in Data Collection

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Skill Based Routing

Skills-based routing is an assignment strategy to assign messages/cases to the most suitable agent, instead of simply choosing the next available agent. It improves the quality of customer services by automatically routing messages/cases to the agent who has the requisite skills to do

Service

Knowledge Base Article

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Setting up Assignment Engine (Legacy)

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Spelling and Grammar Check

With Sprinklr's in-platform spelling and grammar check tool, you'll see spelling or grammatical errors brought to your attention in the publisher. This feature can help your team avoid typos and errors and improve efficiency as you craft posts or responses on the platform. Earlier the platform suppo

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

marketing

Knowledge Base Article

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Feed Setup

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Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

26.1

Sprinklr Service

Voice Campaigns

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Knowledge Base Article

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Voice Campaign Creation