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Sprinklr Modern Navigation Menu Overview

Sprinklr is an end-to-end, unified, modern front-office AI platform to connect customer-facing functional silos with a unified system of customer engagement, enabling real-time collaboration across your business units and departments to deliver an integrated customer experience.Our Modern Menu is ca

experience:space

Modern Care

Sprinklr Menu

Sprinklr Navigation

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Knowledge Base Article

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Platform Modules

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Configure Tools in Agent Copilot

Tools are reusable micro-actions that power your Copilot's capabilities. Each tool can be used independently or combined within tasks to create complex workflows. Steps to Configure Tools in Agent CopilotFollow these steps to configure Tools in Agent Copilot:1. Access Tools Record ManagerFollow thes

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Configure Tools

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New Third Pane

The third pane in Sprinklr is designed to help teams quickly and easily access the information they need to deliver effective engagement and customer support. By providing additional context and details about each message or post, teams can better understand customer needs and respond in a timely an

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Case Third Pane

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Steps to Trigger a Discovery Run

A Discovery Run analyzes past customer conversations to identify and group similar messages into intent clusters. When you enable Sprinklr AI–powered Discovery Run using the toggle, Sprinklr applies enhanced AI models to create more accurate, context‑aware clusters, making it easier to discover acti

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Discovery Runs

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Response Compliance Overview

Introduction Since brands are engaging on multiple channels every day, this engagement should be compliant with the community guidelines to avoid crises for your brands and manage risk. The AI-powered legal compliance check ensures that each brand response adheres to - Brand Guidelines, Non-Profanit

Service

Knowledge Base Article

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Response Compliance

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Onboarding Module

The onboarding module provides a guided tour of the key Listening functionalities within the Social Listening Persona App. During the tour, first-time users will be taken through the following pages – Quick SearchTopicsThemes Listening DashboardsAlerts & Reports, andAdvanced AI capabilities like

Listening Persona App

Onboarding Module

Insights

Social Listening

Knowledge Base Article

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Onboarding Module

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​Reporting on Smart Compose​

When an agent accepts a prediction from Smart Compose, whether it is the entire suggestion or just a portion of it, by pressing the tab key or the right arrow key, that action is captured in the reporting system. This information can provide insights into the effectiveness and adoption of Smart Comp

Service

Knowledge Base Article

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Smart Compose

RS
Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Insights: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.4 Patch Changes

Modern Research

release_note

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v17.7.0 (July)

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Generative AI-Powered Zero Shot Intents

OverviewZero Shot models are particularly useful for rapidly creating intents with minimal time and effort. Leveraging Sprinklr AI+, this model can quickly generate intents without the need for manually adding expressions.You can also test these models by using intent test projects and message valid

26.1

Sprinklr Service

Conversational AI & Bots

20.10

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Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Insights: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Research New Features

release_note

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v17.4.0 (April)

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Knowledge Base Gap Analysis

You can create or update articles in response to AI-generated suggestions obtained from the Knowledge Base Insight Type in Insight Hub. You can also merge similar content and resolve contradictory information seamlessly.By leveraging insights provided by AI, the knowledge base is continuously enhanc

Service

Knowledge Base Article

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AI-Powered Use Cases

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Service

Rushi Test Temp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Overview of Sprinklr Surveys

Sprinklr Surveys simplifies the process of gathering direct feedback from customers and stakeholders. Powered by Sprinklr AI+, it automatically analyzes responses to uncover actionable insights, cutting down the time needed to detect key trends and correlations. This enables CX and brand teams to bo

Sprinklr Insights

Insights

20.10

cfm-surveys

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Knowledge Base Article

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Introduction to Customer Feedback Management

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Salesforce Sales Cloud Integration for Lead Management

This integration enables you to create or update leads in Salesforce based on the data collected inside Sprinklr. Using Sprinklr AI and automation, a profile can be surfaced as a lead in Salesforce. The generated lead will be created based on the case created in Sprinklr.Please work with your Succes

Salesforce Sales Cloud

marketing

Insights

social

+2

Knowledge Base Article

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Sales Cloud

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Bulk Prediction

​Note: Before getting started with bulk prediction, ensure you familiarize yourself with the process of Creating a Smart FAQ Model. OverviewThe bulk prediction feature allows you to generate predictions for multiple queries at once on your Smart FAQ models. This functionality streamlines the process

Service

Knowledge Base Article

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Advanced use cases

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Sprinklr Social: Value Realization Dashboard

Value Realization Dashboards helps you to measure business outcomes and take appropriate action. For each product, a summarized list of the many Use Cases (Primary Business Use Case) that highlight Sprinklr’s most important capabilities, demonstrate value and lead to Positive Business Outcomes(PBO).

experience:space

feature:reporting

Pbuc Value Dashboard

social

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Knowledge Base Article

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Standard reporting dashboards

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Introduction to Insights Hub

Insights hub is a tool to surface AI-powered actionable insights across areas of interest about "what is happening" and "how to act on it". With data-backed action plans at their fingertips, Insights Hub empowers brands to make swift and informed decisions to elevate their overal

Service

Knowledge Base Article

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Introduction

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Ad Comment Reporting Limitations & FAQs

LimitationsYou can leverage the Ad Comment Analysis dashboard for Facebook, Instagram, Twitter, TikTok and LinkedIn.The dashboard will show comments from ads only.Ad Comment Analysis will not work for Ads using Asset Customizations (placement, location, and language). Check Ads comment moderation ov

marketing

Knowledge Base Article

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Limitations & FAQs