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AI Integrations in Campaign QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The integration of AI Checks in QA Checklist provides wider governance for your creatives by verifying essential media asset details covered by AI engines for human presence, face presence, language and much more. In this a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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How to setup QA Checklist?

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Router Task in AI Agent Studio

All the newly created AI Agents in AI Agent Studio will automatically include a Router Task. The Router Task ensures that the first incoming user message is processed and routed to the appropriate task. It provides visibility into how routing decisions are made and allows users to customize the logi

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Tasks

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Configuring Tools in an AI Agent

Tools are essential components that allow your AI Agent to perform specific actions during user interactions, system triggers, or workflows. Each tool acts as a micro-action that the AI Agent can execute. For example, tools can automate processes, retrieve or update data, send messages, or seamlessl

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Tools in Sprinklr AI Agent

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Configure Task in Sprinklr AI Agent

Task in Sprinklr AI Agent allows you to define and manage specific actions that an AI Agent can perform. A task represents a structured workflow that executes a user’s request or an operational objective. You can configure each task with prompts, skills, and tool integrations to ensure consistent pe

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Tasks

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Discovery Runs in AI Agent

The Discover feature in AI Agent Studio helps you identify tasks when predefined workflows are not available. It analyzes historical data—such as past customer and agent conversations to detect patterns and suggest tasks that can be automated. This gives you a clear, data-driven starting point for b

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Discover

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Understanding Generative AI Responses: AI Agent

In this article, we will deconstruct the Generative AI response to understand the final output, sources fetched and referred and the metadata that we receive from the LLM.Process for Generating a Response by the LLMUser query → Sprinklr Rewords the query before performing search → Sprinklr performs

Knowledge Base Article

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Knowledge Content

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Tasks Routing by Sprinklr AI Agent

When a user is engaged in a particular task and asks a question that relates to a different task, the Sprinklr AI Agent automatically detects the context switch. It then prompts the user with a choice—whether to continue with the current conversation or switch to the new task. ​Note: For the Sprinkl

Knowledge Base Article

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Tasks

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Sprinklr Specialised AI Service Features

Sprinklr’s Specialised AI Service Features empower businesses to deliver exceptional customer experiences by combining advanced generative AI with enterprise-grade governance and security. These features include AI-powered listening, sentiment analysis, and intent detection across millions of conver

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service Specialized AI Use Cases

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Bulk Disable Generative AI Features in Sprinklr

Sprinklr provides Generative AI (AI+) capabilities across multiple product modules, including Sprinklr Service, Insights, Marketing, Advertising, and Social. By default, these AI+ features are enabled for all environments post 20.7.1 release.Global Admins can use the Global Features configuration pa

Sprinklr AI+

marketing

Insights

social

+4

Knowledge Base Article

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Global Level Control

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Create Custom Fields for AI Studio

Custom fields offer a significant advantage in that they enable the creation of attributes that may not be present by default in the Sprinklr platform. ​By creating custom fields in AI Studio, you can streamline the organization of your AI projects according to business units and generate correspond

Insights

ai studio

Knowledge Base Article

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Create Custom Fields for AI Studio

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Discovery of Generative AI FAQ Bot

OverviewThis article will serve as a guide to discovering the requirements for building a Generative AI-powered FAQ Bot.Use Cases of Generative AI FAQ BotIdentify your requirements for the FAQ Bot. Depending on your needs, two main use cases can be as follows:Fully FAQ-Based Bot: If your requirement

Service

Knowledge Base Article

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Before you build

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Managing Content : AI Agent

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:Content SourcesViewDetailsEditUpdateVersionActivate/DeactivateAdd TagsDownloadParsedFileDeleteKnowledge BaseYesNoNoYesYesYesYesDocumentYesNoY

Knowledge Base Article

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Knowledge Content

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How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

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AI Scoring and Insights

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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Enable Conversational AI Persona Experience

OverviewThis article provides step-by-step instructions on how to enable and disable the persona-app-based experience for a user, transitioning between the classic mode and the conversational AI persona UI. This process involves modifying user settings to change the user interface based on individua

Service

Knowledge Base Article

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Conversational AI Persona Application

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

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Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Specialised AI Social Features

Sprinklr’s Specialized AI Social Features empower brands to deliver smarter, faster, and more personalized social engagement at scale. Leveraging advanced AI capabilities, these features enable automated sentiment analysis, real-time social listening, and predictive insights to help businesses under

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Social Specialized AI Use Cases

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AI Features to Simplify Agent Experience

AI-Powered features that guide agents to solve the cases/queries quickly ---Agent Console comes with multiple AI-powered features which help Agents to refine customer experience and improve their efficiency.​​​Response Compliance - Engaging on different social channels every day requires a sound bal

Service

Knowledge Base Article

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Agent Console (Legacy)

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Edit, suspend, clone, and share an AI project

This article aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Edit AI Model

Clone AI Model

Share AI Model

Insights

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Knowledge Base Article

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Editing or suspending your new model

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Introduction to Text Classifier in AI Studio

Social Listening is a valuable tool for brands to gauge user perception on various topics. However, it requires a significant amount of configuration design and upkeep to properly group and categorizes mentions. Even with these efforts, there are limitations to automated techniques such as keyword-b

Insights

ai studio

Text Classifier

Knowledge Base Article

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Introduction to Text Classifier in AI Studio