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Threads as a Benchmarking Source

Threads has now been integrated into Benchmarking and Insights workflows, allowing you to view and analyze posts from eligible public Threads profiles (accounts that are 18 years or older with a minimum of 1,000 followers). It simplifies the incorporation of Threads data into your reporting, enablin

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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How to Setup ATA Calibration Flow?

How to Enable ATA Calibration?ATA Calibration is an advanced feature and a support ticket needs to be raised to enable this feature.User Level Permission for ATA CalibrationCalibrate permission is to be granted only to those users who act as the calibrators. This permission is available under the Au

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Introduction to Email Distribution

Email distribution enables you to send personalized survey invitation emails to clients instantly. These email distributions can be initiated in real-time, scheduled, or activated by external events, and can be configured through workflows.Business Use CasesPost-Transaction Feedback: Personalized s

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

Knowledge Base Article

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WhatsApp Message Template Guidelines

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Multiple Language Selection

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how admins can configure IVR to work with multiple languages.​Sprinklr has clients around the world, all catering t

Service

Knowledge Base Article

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IVR Use Cases

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Smart Alerts FAQs

Below you will find answers to frequently asked questions and best practices about Smart Alerts.Frequently asked questionsNote: Smart Alert Type: Engagement is currently limited to retweets and Reddit comments. If you would like to receive notifications for likes, comments, upvotes, or other similar

Smart Alerts FAQs

Insights

Knowledge Base Article

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Smart Alert FAQs

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Call Distribution Method in Voice Campaigns

Call Distribution Method in Sprinklr’s campaign system determines how dialing is distributed across multiple segments within a campaign. It allows users to prioritize segments or allocate a specific percentage of calls to each segment, ensuring controlled and efficient dialing. There are different t

26.1

Sprinklr Service

Voice Campaigns

Service

+2

Knowledge Base Article

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Weightage and Priority

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Custom Parameters for Automated Quality Management

Automated Quality Management (AQM) often requires custom parameters to tailor evaluations according to specific criteria. These parameters can be categorized into three types:1. Rule-Based ParametersThese parameters are established using straightforward rules or keywords to assess specific aspects o

Service

Knowledge Base Article

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Introduction

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Ad Posts vs Ad Creatives

You can create Ad Posts and Ad Creatives within the Creative Library. In this article, we have highlighted some key differences between these two types.Key Differences Between Ad Posts and Ad CreativesAd PostsAd CreativesOverviewAd Posts can either be Organic or Dark posts.You can check the box alon

marketing

Knowledge Base Article

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Ad Posts vs. Ad Creatives

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How to Gather Language from Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​The "Gather customer language" node enables callers to select their preferred language. This node determines the language that will be u

Service

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

Service

Knowledge Base Article

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Journey Builder

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How Frequently is Data Updated in Ads Reporting?

This article covers the data update timeframes and frequencies for account insights, as well as data sync timeframes for custom fields in Sprinklr Ads Reporting.IndexTermDescriptionDaily DataThis refers to all the regular KPIs apart from unique metrics and lifetime metrics that you use, such as rate

marketing

Knowledge Base Article

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Frequency for data updation

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Get familiar with Listening sources

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewXSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time) Coverage: Both Public & Privately owned accounts data are available Latency: Near real

Insights

Listening Sources

Knowledge Base Article

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Social Listening Sources

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Roles and Permissions

Alert Manager is permission controlled. There are 2 types of roles:View: Users with View permission can view all the alerts that are set up in Alert Manager. Admin: Users with Admin permission can create a new alert or modify existing alerts.To know how to add a new role, see Add a Role.

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts

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Community Alert Manager

Sprinklr allows you to configure alerts directly from any reporting widget, making it easy to monitor specific trends. This is the simplest and most efficient way to set up an alert within the platform. All data filters applied to the widget are automatically carried over to the alert configuration,

Service

Knowledge Base Article

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Reporting

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Smart Bidding Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Bidding within Strategy Groups to provide you with better visibility of Ads that have smart bidding enabled. This will allow you to track and monitor your most effective strategy groups based on performance and align your ads based on the analyzed data.Reporting

marketing

Knowledge Base Article

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Reporting & Analytics

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Hierarchical View

Hierarchical Reporting View gives you access to data based on your role and position in the organization. This means you can view your own performance data, as well as the data of your direct and, where applicable, indirect reportees.If you are a manager, you’ll see metrics for yourself and for ever

26.1

Sprinklr Service

New Article

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Knowledge Base Article

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Hierarchical Reporting

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Book Agent's Appointment Node

OverviewBook Agent's Appointment node in chatbot assists users in booking an appointment by collecting relevant information, such as preferred date, time, and any specific requirements. The node streamlines the appointment booking process and ensures a seamless transition from automated assista

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Edit, suspend, clone, and share an AI project

This article aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Edit AI Model

Clone AI Model

Share AI Model

Insights

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Knowledge Base Article

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Editing or suspending your new model

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Appointment Reminders

After a customer has booked an appointment, you might want to send up a reminder mail before the actual appointment toremind the customer increase the likelihood of customers showing upgive an option to the customer to reschedule or cancel in advance This leads to a better customer experience and in

Service

Knowledge Base Article

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Additional Features