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RS
Standard Widgets in Project Analytics

OverviewWhen you first open Analytics for any Project, you will see 7 preset Standard Widgets. These include: Task Overview, Task by Status, Task by Priority, Assignee Overview, Average Task Completion Time, Completion Burn-up and Average Task Completion Time by Assignee. These Standard Widgets give

marketing

Knowledge Base Article

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Project Level Analytics

RS
CTI Home Screen Reporting Metrics

The CTI home screen supports displaying reporting widgets directly within the interface. This enhancement allows agents to view key metrics and insights immediately upon landing on the CTI home screen, without navigating to a separate dashboard. Metrics such as case count, number of connected calls,

Platform

New Article

26.4

Knowledge Base Article

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CTI Home Screen Reporting

SH
Approver Persona App

Brands want to ensure that their outbound content is compliant with the guidelines set up by their organization and thereby protect their brand reputation. Approvers are users within an organization who are responsible for reviewing the outbound content before it gets published and providing feedbac

approver

marketing

Persona Apps

Knowledge Base Article

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Approver Persona App

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Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

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FAQs

SH
Sprinklr Service On ServiceNow v2

With an AI-powered, bi-directional integration to ServiceNow, your social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience. This will reduce agent costs by leveraging you

Insights

Knowledge Base Article

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Integration Guides

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Campaign Marketer Persona App

Campaign Managers are users within an organization who are responsible for Planning and executing effective marketing campaigns.Reviewing any requests from business stakeholders.Tracking campaign performance in real-time.Campaign Marketers would usually work with the following capabilities in Sprink

marketing

campaign marketer

Persona Apps

Knowledge Base Article

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Campaign Marketer Persona App

SH
How to Configure Pacing Control Strategy Groups

Pacing is the rate at which the budget is spent. Pacing Control is a part of the Strategy Group that allows you to easily monitor campaign pacing and control budgets without the need to manually track spend. You can analyze the pacing rate of the spend for a smooth monthly/weekly spend target across

marketing

Knowledge Base Article

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Setting Up Pacing Control

RS
Enable Naming Conventions through the Rule Engine

OverviewYou can use the Rule Engine to enable Naming Conventions for Campaigns, Sub-Campaigns, and Events. When a Rule is enabled, the appropriate Naming Convention is automatically used for entities where the right conditions are triggered. Set Up a Rule for Using Naming Conventions1. Click the New

marketing

Knowledge Base Article

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Naming Conventions

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CSAT Score on Cases

​The predicted CSAT rating measures the predicted satisfaction level of a customer based on the context of the conversation in Agent Console and Care Console. CSAT rating is AI-driven and is calculated on a scale of 1 to 100. While predicting the score, the AI model takes several features of the cus

Service

Knowledge Base Article

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CSAT Score on Cases

RS
Managing Unsubscription Flows

This feature gives respondents greater control over their communication preferences by allowing them to easily unsubscribe or resubscribe to survey messages across Email, SMS, and WhatsApp. Through clear and compliant opt-out options included in every message, respondents can unsubscribe at any time

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Audience Management

SH
How to View Outbound Post Custom Fields in Ads Manager

Outbound Properties are those custom fields that are tagged at the Post level. Based on a user's workflow, custom fields can be tagged at multiple levels. Previously, Ads Manager only allowed tagging of custom fields at the Paid Initiative, Ad Set, and Ad Variant levels.Now, with more visibilit

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Drip Campaign (Customer Journey) in Distributed

With the help of drip campaigns, you can send a series of pre-scheduled and automated messages to a targeted audience over a specified time.​ With the drip campaign capability, a user can:Encourage recipients to take specific action​Provide relevant information and build trustRemind about upcoming e

social

Sprinklr Social

20.10

Social - SES

+4

Knowledge Base Article

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Service (Distributed Admin)

RS
Voice Queue (Per Call) Report

The Voice Queue (Per Call) Report provides comprehensive Queue details at the call level, counting each call as a single entity even if it is assigned multiple times. It offers in-depth information on service levels, service rates, abandons, calls taken, and various call times associated with each c

Service

Knowledge Base Article

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Detailed Report Glossary

SH
Create and Use X Cards

Attract your audience with rich media content that keeps users hooked to your products.X cards allow you to advertise on X with dynamic content that helps capture your audience's attention with images and videos. X Cards can be created in the Digital Asset Manager (DAM) or inline from Ads Compo

marketing

Knowledge Base Article

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Set up Twitter Cards

RS
Status Templates

OverviewStatus Templates are predefined sets of task statuses that you can save and reuse across Campaigns, Sub-Campaigns, and Projects. These templates help standardize and streamline your workflows, and you can customize them to align with specific processes or project types.Note: The ability to c

marketing

Knowledge Base Article

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Manage Projects

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About Automated Pacing Control Strategy Groups

In Automated Pacing, the Budgets and Start & End dates are picked automatically from the applied Campaigns. The system will check for any overlapping time periods with the budget spend and control the Pacing Rate accordingly.Use CasesIt helps monitor your Campaign pacing with minimal effort.Thin

marketing

Knowledge Base Article

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Overview

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Content Manager Persona App

Content Managers are users within an organization who are responsible for monitoring the overall content production and ensuring that the content gets delivered on time and as per the brief.Content Managers would usually work with the following capabilities in Sprinklr to execute their day-to-day ac

marketing

Content manager

Persona Apps

Knowledge Base Article

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Content Manager Persona App

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Utilising Skill Proficiency for Assignment

Skill proficiency can be effectively utilized in skill-based routing to ensure that customer interactions are assigned to agents who possess the required skills and expertise at the desired proficiency level. Unified Routing allows organizations to define proficiencies for different skills based on

Service

Knowledge Base Article

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Setting up Skills

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Guided Workflow on Live Chat Home Screen

You can integrate a guided workflow into Live Chat by adding an information card with a Guided Workflow action. This allows customers to launch a guided workflow directly from the Live Chat home screen, offering step-by-step support for common issues without having to leave the conversation.​Guided

Service

Knowledge Base Article

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Guided Workflows

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Add CSS to Customize Survey

When creating a survey using the Survey Builder, you have the option to add custom CSS to further customize the appearance of your survey. This allows you to tailor the look and feel of the survey to match your brand or website. By adding custom CSS, you can modify the font styles, color scheme, lay

Surveys

Service

Knowledge Base Article

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Survey Customizations