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Android - v15.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Native 15.1.0

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Hierarchical View

Hierarchical Reporting View gives you access to data based on your role and position in the organization. This means you can view your own performance data, as well as the data of your direct and, where applicable, indirect reportees.If you are a manager, you’ll see metrics for yourself and for ever

26.1

Sprinklr Service

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Hierarchical Reporting

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Create Custom Entity

​​​Custom Entities are User-defined entities created to model business-specific data such as Transactions, Appointments, Products, Loyalty Cards, or Configuration Tables. To understand more about entities refer to Entity Studio - An Overview article.Accessing Entity ManagerFrom the Launchpad, click

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26.4

Sprinklr Platform

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Create Custom Entity

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Survey Logics Introduction

Survey Logic allows you to create dynamic, personalised surveys by applying rules or conditions that guide the flow based on respondents' answers. By using logic, you can tailor the experience for each participant—ensuring only relevant questions are shown. This results in a more streamlined, engagi

Sprinklr Insights

Insights

20.10

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Survey Logics

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Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

Sprinklr Service

Service

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26.4

Knowledge Base Article

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Generate a call summary using Sprinklr AI+

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Callback Extracts

Callback Extracts capture detailed information about callback and task requests created with respect to different voice conversations.These extracts track the complete lifecycle of a callback task—from the moment a customer opts for a callback/ agent creates a callback for the customer, to when the

Sprinklr Insights

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26.4

Knowledge Base Article

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Voice Data Extracts

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

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social

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20.4.1 Patch (11th May '25 Onwards)

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Use Keyword Lists in a Topic or Theme query

A keyword list can be used in Topics and Themes to add all multiple keywords to a query at once, eliminating the need of adding keywords individually. The same Keyword Lists can be reused in multiple Topics and Themes queries. Basic QueryClick on the 'Any' field which to open a dropdown of

Insights

Use Keyword Lists in Topic

Use Keyword Lists in Theme

Knowledge Base Article

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FAQs and Advanced Use-cases

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Voice Transfer Report

This report utilizes Social Analytics as its data source and provides a detailed overview of call transfers, encompassing crucial data points such as agent information, transfer types, transfer times, and transfer statuses. When you examine these elements, you gain insights into call handling effici

Sprinklr Service

Service

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26.4

Knowledge Base Article

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Voice Use Cases

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Seamlessly Connect Your Conversational AI App to Channels

OverviewOnce your Conversational AI app is set up, the next step is testing it to evaluate user experience and flow accuracy. To connect your app with a channel, there are two methods. The first method scales using bot rules via the Rule Engine. In this article, we'll focus on the simpler seco

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Bot Rule Setup

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

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Action Plan

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Type of Automations

There are three types of automations - Task Creation, Task Update, Time Based  Task Creation Automation: Task creation automation runs when a new task is created. A new task can be added in the project either manually, or via an import or via a task form when user fills in a response. For manual tas

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Getting Started

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Guided Workflow Canvas

Use the Guided Workflow Canvas to design and manage workflows in Sprinklr. The canvas provides a visual workspace where you can add, configure, and connect nodes. Each node represents a specific action or decision in your workflow.Note: To view the description of a guided workflow, click the Info ic

26.1

Sprinklr Service

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Guided Workflow Canvas

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What are Entities?

OverviewEntities are nouns that customers use, such as product names or colors. However, entities can also be values like email addresses, serial numbers, or the last four digits of a credit card. These entities are detected from the data using a model that employs POS (part of speech) dependent rul

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Setup Entities

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Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

marketing

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Ads Creative Library: FAQs

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User Occupancy Report

Overview:​​The User Occupancy Report allows users to analyze and monitor agent availability and status within a given time range. The record generation is based on occupancy clock trigger that runs every hour and the time spent in each status during that one hour is recorded. Data Aggregation and Fi

Sprinklr Insights

26.1

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Report Glossary

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Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

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Governance

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Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Sprinklr Insights

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26.4

Knowledge Base Article

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Voice Data Extracts

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Queue Performance Voice

A Queue Performance Voice Report that tracks real-time updates and service level agreements (SLAs) at the queue level plays a crucial role in managing and optimizing call center operations. This report continuously monitors and provides immediate insights into how well the contact center is meeting

Sprinklr Service

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26.4

Knowledge Base Article

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Detailed Dashboards

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Digital Queue Performance Report

The Digital Queue Performance Report provides queue-level visibility into how contacts flow through digital queues and how efficiently they are handled by agents, using Contact ID as the core unit of measurement. While the report focuses on digital queues, Contact ID is a shared construct across bot

Sprinklr Service

Service

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26.4

Knowledge Base Article

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Detailed Report Glossary