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Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

Advocacy - SES

social

+3

Knowledge Base Article

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Platform Configuration

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Presentations in Advocacy

IntroductionWith the latest updates in the Sprinklr platform, you now have the ability to use Advocacy as a data source for your presentations. Advocacy is now integrated as one of the data engines, enabling you to incorporate advocacy reporting data into your PowerPoint presentations. This feature

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

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Audit Checklist Builder

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Reply Box Functionalities

The Reply Box is a core component of Care Console where agents compose and send responses to customer messages. It provides the tools required to compose, format, and send replies across supported channels.​Agents can draft responses, select Smart Responses, add notes, choose reply accounts and repl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Hints: Contextual Speech-to-Text

Introducing the concept of enhancing ASR (Automatic Speech Recognition) system accuracy and efficiency using data type hints.​Hints are used to bias the ASR system towards predicting transcriptions within specific contexts. Adding Data Type Hints for Voice BotsWhen gathering specific details (e.g.,

Service

Knowledge Base Article

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Automatic Speech Recognition(ASR)

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Multiple Leaderboards in Sprinklr Advocacy

Sprinklr Advocacy now supports creating and managing multiple leaderboards directly from the Admin Console, eliminating the need for support tickets. This feature allows you to keep competitions fresh and boost engagement by customizing leaderboards based on time periods, content categories, or user

Advocacy - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Gamification

SH
Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

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SDK Methods

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How to Create Google My Business Column?

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+15

Knowledge Base Article

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Google My Business

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Discovery of Generative AI FAQ Bot

OverviewThis article will serve as a guide to discovering the requirements for building a Generative AI-powered FAQ Bot.Use Cases of Generative AI FAQ BotIdentify your requirements for the FAQ Bot. Depending on your needs, two main use cases can be as follows:Fully FAQ-Based Bot: If your requirement

Service

Knowledge Base Article

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Before you build

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Move and Distribute Widgets in Display/Presentations

Creating visually appealing and well-organized storyboards/presentations often involves the manipulation of multiple widgets such as text boxes, images, charts, and shapes. Sprinklr Display/Presentations now supports multiple widgets to be selected and moved together in a layout. This greatly simpli

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

SH
Android

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating WebView and Adding Live Chat URL Before you begin: WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1866

Service

Knowledge Base Article

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Webview

SH
Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

Service

Knowledge Base Article

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Journey Builder

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Set up Screener Questionnaire

The 'Screener Questionnaire' is a fundamental tool that plays a pivotal role in capturing vital user information, ensuring governance, content relevancy, and insightful reporting. This comprehensive guide delves into the significance of the Advocacy Screener, the crucial role it plays in s

Advocacy - SES

social

advocacy admin console

Social - SES

+2

Knowledge Base Article

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Platform Configuration

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Adding Google.com as a source

Learn how to add Google.com as a Location Insights review source.Google.com is available as a premium source exclusively to Location Insights users. Brands can get access to the public reviews of their own locations as well as competitor locations on Google My Business (GMB) location pages. With a l

Insights

Knowledge Base Article

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Sources

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iOS - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Older Versions

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Pause & Resume After Call Work

1. Pause & Resume Overview: This feature prioritizes customer incoming calls over filling After Call Work (ACW) forms. Admins configure capacity settings to ensure ACW is overwritten by incoming calls in unified routing.  The feature pauses the ACW timer during incoming calls, not affecting the

Service

Knowledge Base Article

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Pause and Resume ACW

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Unified Platform & Cross-Products: 19.5 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Unified Platform & Cross-Products ​Sprinklr Marketing​​Sprinklr Insights

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification