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Oracle B2C Service Integration

Sprinklr - Oracle B2C Service Integration connects Sprinklr Service product to Oracle B2C Service for Care on modern channels. Unify your customer care agent experience by enriching, deflecting and triaging appropriate interactions on modern channels to Oracle B2C Service from Sprinklr This will hel

experience:space

article:howto

feature:integrations

product:platform

+6

Knowledge Base Article

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Integration Guides

RS
Viewing Responses with Default View

The Responses tab displays a table in which each row corresponds to a separate response. Within the Responses Tab, the Default View provides an extensive overview of all the responses collected from the survey.Please refer to the Survey Response Overview article for information on the use cases and

Sprinklr Insights

Insights

20.10

Updated Article

+1

Knowledge Base Article

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Survey Response

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Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

Reach and Frequency

marketing

Facebook Ads

Knowledge Base Article

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Facebook Advanced Capabilities

RS
Manage All Personalized Links Distributions

The Distribution Record Manager offers a unified interface for creating, managing, and overseeing Personalized Link distributions. Effortlessly monitor essential metrics, modify distributions, and evaluate performance data all in one location.For additional information on use cases and value enhance

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Personalised Links

RS
Setting up Response Custom Fields

Survey response fields can be utilized to store external metadata associated with each response, enhancing the depth of analysis during survey evaluations.Business Use CasesEnhancing Customer Experience:Organizations with multiple locations can enhance customer experience by collecting targeted feed

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Global Settings

RS
Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

RS
Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized, self‑service way to create and manage Developer Applications, API keys, and tokens directly within the platform. You can use these tools to handle the complete API lifecycle from app creation to credential management without leaving Sprinklr.Pre

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Developer Tools

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

social

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

RS
Channel Overview - Voice

The Channel Overview Voice report comprehensively analyses the overall Voice Channel's performance, offering key insights into Inbound and Outbound calls, Agent Performance, and Queue Performance. This report helps teams identify trends, evaluate the effectiveness of voice support, and uncover oppor

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

RS
Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Testing and Debug Logs​

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iOS

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating Live Chat Controller, Adding Live Chat URL and Injecting JavaScript to Listen to WebView EventsURL: ​http://prod-live-chat.sprinklr.com/page?app

Service

Knowledge Base Article

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Webview

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Home Page Widgets

My Evaluation MetricsThis widget gives an overview of the evaluation metrics assigned to the Quality Manager. Metric/DimensionDefinitionTotal AllocatedTotal evaluations assigned to the QMPending EvaluationsTotal evaluations pending on the QMPending Re-EvaluationsTotal Re-evaluations pending on the Q

Service

Knowledge Base Article

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Homepage

RS
Alerts in Reporting

Alerts are automated notifications triggered by specific conditions, thresholds, or detected anomalies within a system or dataset. They are designed to keep you informed in real time about important changes, potential issues, or critical events. By providing timely updates, alerts enable you to resp

Sprinklr Service

New Article

20.10

Service

+2

Knowledge Base Article

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Configure Reporting

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Telephony Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call has different call outcomes. Based on the call outcomes, the admin tries to reach out to the customers again.Retry Strategy in SprinklrSprinklr offers an automated, configurable, and scalable Retry Strategy solution. Easil

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

SH
React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

RS
WhatsApp Multi-Product Messages (MPM) Template

The WhatsApp Multi-Product Messages (MPM) templates are marketing templates that allow you to showcase up to 30 products from your ecommerce catalog, organized in up to 10 sections, in a single message. Customers can browse products and sections within the message, view details for each product, ad

Knowledge Base Article

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WhatsApp MPM Template

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Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

Insights

social

feature:integrations

+9

Knowledge Base Article

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Power BI

RS
Use Case: Ticketing Workflow for Customer Issue Resolution

The Ticketing Workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. It ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Knowledge Base Article

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Use Case

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

social

Social - SES

DST - SES

+1

Knowledge Base Article

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Engagement (Distributed Admin)