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Sprinklr Service: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Smart Bidding Strategy Group Video Overview

Discover how Sprinklr's Smart Bidding in Strategy Groups can streamline your campaign bidding. By leveraging an AI-driven algorithm trained on your specific data, Smart Bidding predicts optimal bid values for your Ad Sets. This not only enhances ad performance but also significantly reduces the

marketing

Knowledge Base Article

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Overview

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Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

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Sprinklr Insights: 20.4.1 Release

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key feature

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Alerts

Email alerts for Case Create/Update failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketpl

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

 • 

v18.8.2 (October)

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Case Analytics View for Agent Acknowledgment

Within the Case Analytics view, agents view all call or case details, such as recordings and transcripts, along with evaluation details like scores given by the auditor, on a single screen. This includes the option to access a dispute form if they wish to contest the evaluation. This setup eliminate

Service

Knowledge Base Article

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Agent Acknowledgement

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Live Chat Transcripts

A Live Chat transcript is the complete record of a conversation between a customer and an agent or bot, capturing all exchanged messages, attachments, and contextual details. It serves as a reliable reference for reviewing interactions, supporting customers, and integrating with external systems suc

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Live Chat Transcripts

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Using Keyword Suggestions to make topic creation easy

Sprinklr equips you with major AI-driven capabilities in the keyword suggestions in Topic and Theme Query Builder, and Keyword List. The AI-powered smart keyword/phrase suggestions encompass the multiple variations of the keywords and phrases, which are the alteration of verbs, adjectives, and tense

Smart Suggestions

Insights

Keyword suggestion

Knowledge Base Article

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Topic Creation & Setup

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What is Reporting?

Customize, expand, and drill into metrics to discover what's working and what’s not by centralizing data from all your social channels and accounts.The Reporting functionality available within Content Marketing is an enhancement to Sprinklr’s existing Reporting capabilities. It utilizes the bui

marketing

Reporting

Knowledge Base Article

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What is Reporting?

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Best Practices to Create Zero Shot Intents

Before You BeginLearn how to create generative AI-powered zero-shot intents.OverviewZero-shot intents utilize Sprinklr AI+ to predict the relevant intent based solely on the Name and Description provided. Therefore, it is crucial that both the Name and Description are clear and highly relevant.Best

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Global Variables - An Overview

Sprinklr has introduced Global Variables which is a unified and reusable configuration layer that simplifies workflow development, enhances consistency, and reduces manual errors.Managing reusable data across workflows has historically been a challenge in Sprinklr. Admins often rely on Groovy script

marketing

Insights

social

Service

Knowledge Base Article

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Global Variables

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Manage Nodes in a Dialogue Tree

OverviewIn the canvas, you can copy, move, disconnect, and skip nodes. This allows for greater flexibility in designing your dialogue tree, which is especially useful when your tree starts to become more complex.For example, you can easily duplicate a node to create a new branch or move a node to a

Service

Knowledge Base Article

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Dialogue Trees - Overview

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Sprinklr 16.10.0 - Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Insights

social

August 2021 Release

+10

release_note

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v16.10.0 (August-November)

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Adding Data Masking on Survey Responses

The Data Masking Templates feature lets you apply predefined templates to automatically mask sensitive information in survey responses. These templates help enable compliance with data privacy regulations and protect confidential data from unauthorized access. As an administrator, you can create, cu

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Security Features

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Sprinklr 16.10.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+7

release_note

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v16.10.0 (August-November)

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Use Case Hub Configuration

With the Use Case Hub, organizations can execute use cases in just two guided steps. By tapping into Sprinklr’s brand database and built‑in industry intelligence, the hub delivers actionable insights tailored to business objectives. Across industries, whether retail, financial services, technology,

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Use Case Hub

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Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Sprinklr AI+ in Advocacy