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How to See AppsFlyer Insights in Ads Reporting & Ads Manager

Within Ads Reporting, AppsFlyer data is supported at all ad entity levels including the Account level.AppsFlyer data can be added to the widget with any social metric. However, it cannot be added to the same widget as that containing channel-specific dimension breakdowns. For example, Facebook

marketing

Knowledge Base Article

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Reporting & Analytics

RS
Configuring AI-Powered ACW Autofill

ACW - An OverviewAfter Call Work (ACW) refers to the tasks that agents perform once a customer interaction ends. This typically includes entering call details, selecting appropriate dispositions, logging follow-ups, and completing form-based documentation.​AI-Powered ACW Autofill analyzes the conver

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Facebook Daily & Lifetime Reach Metrics

You can report on Reach/Frequency metrics for your Facebook Ads based on various use cases. In this article, we are providing you the metrics along with the examples/details about the use cases they serve.To gain unique data insights in Ads Reporting, you need to add a widget in the Ads reporting Da

marketing

Knowledge Base Article

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Reporting & Analytics

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Customers request callbacks themselves

1. Customers visit the brand's website and request for callbacks​A customer might visit the brand's website to purchase certain products, for example, a customer can perform an array of operations such as adding a product to wishlist or requesting for a callback via Live Chat. In these sce

Service

Knowledge Base Article

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Callback Use Cases

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Creating Custom Metrics in Reporting

Similar to the standard metrics used in reporting Widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynami

Service

Knowledge Base Article

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Configure Reporting

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Add Music from TikTok’s Music Library to Videos and Photos

OverviewAdding music to your TikTok videos or photos is one of the key ways to make them engaging and trending. TikTok provides a range of tools to help you find the perfect song and customize it to match your video or photo. In this article, we will give you a walkthrugh of how to add music from Ti

Publishing - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Advanced TikTok Capabilities

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Unified Analytics Custom Metrics

MetricDescriptionInstagram Business Post Impressions (Organic) (Unified Analytics)The Number of Impressions on your post which are received organically.Instagram Organic Post Video Views (Organic) (Unified Analytics)The number of views on your video post which are received organically.Instagram Orga

marketing

Knowledge Base Article

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Create & Manage

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Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

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Getting Started

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Widget Configuration-Social Analytics

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Widget Configuration

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MOAT Ads Reporting Metrics & Dimensions

Once your Moat is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.​DimensionsPaid InitiativeAd SetAd VariantPaid Initiative Channel IDAd Set Channel IDAd Variant Channel IDAd AccountAd

marketing

Knowledge Base Article

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Reporting & Analytics

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Make External API Calls via Guided Workflows

OverviewThe API node in a guided workflow enables users to make API calls to external systems.APIs are mini-programs that facilitate the retrieval of data from third-party servers or applications. For example, you can connect to a CRM system that stores customer information such as account balances,

Service

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External API Calls

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Manage Inbound Change Sets

Inbound Change Sets allow administrators to deploy configuration updates sent from another connected Sprinklr environment (for example, from Sandbox to Production) to the enviornment you are logged in to. When an inbound change set arrives, it appears in the Inbound Change Sets tab with a status of

experience:space

Rollback Changesets

Insights

social

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Deploying Inbound Change Set

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Surveys on Community

Surveys are an integral part of obtaining valuable customer feedback and insights, a vital aspect for businesses looking to enhance their products and services. Community product is natively integrated with Surveys feature that allows you to send surveys to users seamlessly and efficiently when they

Service

Knowledge Base Article

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Native Sprinklr Integrations

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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AI Creative Insights Ads Reporting Metrics & Dimensions

AI-Powered creative insights metrics and descriptionsDimension/MetricDescriptionCreative Insight: Aspect RatioBreakdown of Aspect Ratio of the Asset used in an Ad.Creative Insight: Video LengthBreakdown of Video Length of the Video Asset used in an Ad.Creative Insight: Video Length CategoryCreative

marketing

Knowledge Base Article

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Functionalities

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Setting Up the In-App distribution with Trigger Conditions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. You can choose from pre-designed formats like micro-surveys or create fully customized pop-ups to align with your brand. Creatives can be activated based on set criteria, lik

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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How to Setup an Adobe Web Analytics Profile

You can create a new Adobe Analytics Profile in Sprinklr Web Analytics.1. Click the New Tab icon. Under Governance Console, click Analytics within Integrate.​2. In the top right corner of the Web Analytics window, click Add Analytics Profile and create your web analytics profile. To learn more, see 

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

Service

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Guided Workflow Canvas

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Mapping Unified Analytics Metrics to Source Metrics

If you wish to analyze and compare Organic Posts vs. Paid Posts metrics in the same reporting widget, you can use the given dimensions and metrics in this article.List of the Unified Analytics MetricsBelow, you will find all the Unified Analytics metrics along with their corresponding Source names.U

marketing

Knowledge Base Article

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Create & Manage

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Configuring Parameters in Data Connectors

Sprinklr offers capabilities to add an additional parameter on the Define Mapping screen. On the Mapping screen, the user can add additional parameters apart from the columns that are pre-existing in the source file. The parameter can be added using the Add Field button. These parameters can be conf

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Parameters in Data Connectors