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Compare Brand Performance dashboard

Social accounts help any brand to build and increase their brand awareness by sharing boosted or organic content and responding to fan comments thereby building a community of loyal customer base. Thus, it is really important for brands to analyze the performance of their social accounts, benchmark

Insights

brand performance

Benchmarking

Knowledge Base Article

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Standard Dashboards in Benchmarking

RS
Denied Topics Guardrail

The Denied Topics Guardrail allows you to restrict the use of specific topics within the system. When you configure this guardrail, the platform actively monitors user interactions for any reference to the denied topics and blocks them from being processed.You can define a list of topics that are no

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

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Types of Guardrails

RS
Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
About Gallery

OverviewGallery is powered by two different types of data - these can be used exclusive of one another, or can both be used to populate the content for the Gallery. All content must be pulled in through an Engagement Dashboard column because it is the only source the Gallery Product points to.Owned

experience:space

Display - SES

cloud:commerce

gallery features

+11

Knowledge Base Article

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Gallery

RS
What is Consumer Advocacy?

Customer Advocacy is the process of encouraging and empowering happy and satisfied customers to promote a brand or product and make them their vocal brand advocates. In contrast to Employee Advocacy, Consumer Advocacy centers on transforming consumers into your vocal brand advocates.Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy Acumen

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Overview

A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds - 1. Sprinklr’s in-house AI, b

Sprinklr AI+

ChatGPT

Service

Knowledge Base Article

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Getting Started

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Value of Ads Web Analytics

This article will cover the value and use cases of web analytics.Value of Web AnalyticsUsing Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Getting Started

RS
Add Reddit Post Flair in Quick Publisher

Introduction​Reddit Post Flair is a special tagging system that you can enable for your community. It allows moderators and community members to create visual flags for tagged content. This can help categorize post content types, flag content about specific subtopics, tag posts with removal reasons,

social

Knowledge Base Article

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Engage, publish and report on Reddit

RS
Enable email signature in Distributed

Distributed users can manage their email signatures within the Distributed platform. Distributed users can now include Signatures in outbound messages. The signature usually includes content that they want to incorporate, irrespective of whosoever the mail/message is being sent to. Signatures may co

Enable Email Signature in Distributed

social

Social - SES

DST - SES

+3

Knowledge Base Article

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Publishing & Calendar (Distributed User)

RS
Rich Text Widget Enhancement

Feature Overview The Rich Text Widget Enhancement introduces a full-fledged Rich Text Editor (RTE) within Sprinklr Displays, Storyboards, and Presentations. This enhancement replaces the limited text widget, enabling users to format, structure, and enrich their textual content directly within the pl

Display - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Miscellaneous

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UGC Rules

UGC Rules apply to user-generated content or their associated profiles when UGC is brought into the Sprinklr platform. Rules for UGC allow you to automate your UGC workflows and create efficiencies that save time and ensure uniformity in the way that UGC is tagged, assigned, and routed.UGC Rules can

experience:space

feature:content-marketing

article:howto

release:N-A

+8

Knowledge Base Article

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UGC rules

RS
Marketing Roles and Permissions

In this article, you can find Sprinklr Marketing Permissions and their respective descriptions.To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Marketing features, you need to assign the right set of permissions to their roles. To review the basics of a

marketing

Modern Marketing

Roles and Permissions

Knowledge Base Article

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Governance & Permissionning

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Tiered Approval Workflow for Knowledge Base Articles

Creating approval processes where Knowledge experts review, validate, and approve articles before publication is critical to creating a reliable knowledge base.You can create processes to define Knowledge experts who will review, validate, and approve articles before publication.The approval process

Sprinklr Service

Knowledge Base

20.10

Tiered Approvals

+2

Knowledge Base Article

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Tiered Approval Workflow

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Campaign - Production Tab

You can view the Production details associated with the Campaign from the Campaign details window.About Production tabThe Production tab in the Campaign Details view has the same functionality as the Production Dashboards but is focused on only showing the assets, tasks, messages, and sub-campaigns

campaign management

marketing

Production Tab

Knowledge Base Article

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Introduction

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Device Targeting for Snapchat Ads

Using Snapchat Ad targeting in Sprinklr, you can target your ads based on specific device make, OS, and connection, offering extensive capabilities when composing and launching Snapchat Ads through Sprinklr. Snapchat device targeting options ensure that the ads you create are optimized for your audi

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Sprinklr Service: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr Service’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes a range of new features and improvements that will help you deliver more efficient and effective service to your customers. Below, you will

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here

social

Knowledge Base Article

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Standard reporting dashboard for Facebook

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Report on Messages Tagged with a Customer Journey Stage

Customer Journey Stages represent the common Marketing Funnel categories for a purchase path. They typically include Awareness, Consideration, Conversion, Loyalty, etc. These properties can be configured to suit your organization’s naming convention. Messages can be categorized with one or more Cust

marketing

Reporting

Knowledge Base Article

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Advanced Use Cases

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Lock or Unlock Messages within Sprinklr

Lock/Unlock permission for outbound messages within Publishing enables users to Lock Messages to prevent any unnecessary changes. You can lock/unlock messages from within the Production Dashboards, Editorial Calendar, Engagement Dashboards, Message Third Pane, and Campaign or Sub-Campaign's Con

Editorial Calendar

Engagement Dashboards

marketing

campaigns

+5

Knowledge Base Article

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Lock/Unlock Messages

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Create an Editorial Calendar Board

Often users are applying the same set of filters or using the same GroupBy configurations. Users can save these settings in an Editorial Calendar Board, allowing them to easily access a frequently used view without the need to manually apply filters or other such settings each time they wish to see

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards