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Sprinklr Service: Patch Changes (19.2.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.1 Patch (Mar 16-24, '24)

SH
Creating Followers Network Report

Follow the steps shown below to create a Followers Network report – Click the New Tab icon. Under Sprinklr Insights, click Audience Insights within Learn. On the Audience Study window, click the Create Audience Study button in the top right corner.​On the Select Business Objective popup window, sele

Followers Network Report

Insights

Audience Insights

Create Followers Network Report

Knowledge Base Article

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Followers Networks

SH
Outbound Supervisor Persona Overview

Supervisor Console 2.0 is a comprehensive digital headquarters that enables supervisors and managers to efficiently monitor and manage the activities of their agents in a call center environment. It is a one-stop solution for all the tasks and activities for the Supervisor. Supervisor Console 2.0 so

Service

Knowledge Base Article

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Overview of simplified Outbound Supervisor experience

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PR Monitoring via custom dashboards

As a PR manager, monitoring a crisis is as critical as identifying one. A PR manager needs to track the extent and direction of any crisis event to avoid any surprises and drive brand reputation. With Media Monitoring & Analytics' dashboards, customized reporting can be set up to track any

Insights

Knowledge Base Article

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PR Monitoring via Custom Dashboards

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Smart Responses Workflow in Care Console

​To use Smart Responses in Care ConsoleWhen a customer initiates a Live Chat conversation, a new case is automatically created and assigned a New status in the Care Console.Once the customer message appears in the conversation pane, Smart Responses will automatically appear above the Reply box. Smar

Agent Console

Care Console

Service

Smart Responses

Knowledge Base Article

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Smart Responses

RS
Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

RS
Apply and Manage Filters to Inbox Feed (Sprinklr Distributed)

The content that the user sees in any inbox feed can be controlled by the filters applied to that feed. The filters appear to the right side of the feed and allow the user to temporarily filter the feed content. These filters only affect the display for the user who is applying the search filter.

social

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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COVID-19 Sprinklr Best Practices

In this article, we have provided several best practices for each product that you can follow to leverage Sprinklr amidst the COVID-19 outbreak. Please work with your Success Manager to ensure you have the proper permissions and products to support

experience:space

COVID-19

Coronavirus

COVID-19 Sprinklr Best Practices

+6

Knowledge Base Article

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Platform Modules

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Sprinklr Insights

Insights

New Article

26.4

Knowledge Base Article

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Widget Summarizer

SH
Care Console Conversation Pane

The Conversation Pane is the primary workspace in the Care Console where agents view and manage conversations with customers. It brings together messages, actions, and controls required to handle customer interaction efficiently across supported channels. Key FeaturesThe Conversation Pane supports t

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Benefits of Guided Workflows

This article provides information on key benefits and capabilities of Guided Workflows. Key Benefits The following are some of the key benefits of Guided Workflows:Increased Efficiency: Automates repetitive tasks, significantly reducing agent handling time. Improved Consistency: Ensures adherence to

Service

Knowledge Base Article

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Introduction to Guided Workflows

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How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

marketing

Knowledge Base Article

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Compliance Reports

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Smart Compliance Integration in Advanced Publisher

With the integration of AI-powered Smart Compliance in your outbound content, you can ensure your content complies with your brand’s content guidelines, reducing legal risks and maintaining brand integrity.Advantages of Smart Compliance IntegrationLegal and Regulatory Adherence: It ensures that

marketing

Knowledge Base Article

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Content Creation

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Noise, Volume, Rate of Speech Detection

AI identifies noise, volume and rate of speech indicators in the voice of both customers and agents.VolumeIn audio processing, "loudness" refers to the perceptual intensity or volume of a sound. A loud message indicates a higher volume, making it more prominent. Conversely, a "feeble&

Service

Knowledge Base Article

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Voice Analytics

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Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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How to Favourite Filters and Lock Ads Dashboards

SummaryFor a reporting dashboard, you can lock a dashboard, preventing other users from making any changes to it directly. The other users will be able to see the defined filter parameters, but the filter will be disabled for editing. You can also mark certain filters as favourite to easily use them

marketing

Knowledge Base Article

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Dashboard

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Protected Material Guardrail

The Protected Material Detection guardrail identifies content in model outputs that may contain copyrighted, trademarked, or otherwise legally protected material. This guardrail helps ensure that generated content complies with intellectual property and legal requirements.When protected material is

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Types of Guardrails

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View Non-compliant Words in Video and Image Posts in Engagement Dashboards

This article shows you how to enable compliance for images and videos by generating transcripts. Once the transcript is generated, you can view non-compliant words in image and video posts in the engagement dashboard. This article covers steps for the same. ​Note: The AI/AI+ features in Distributed

DAM - SES

Annotate Image asset

social

Social - SES

+2

Knowledge Base Article

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Advanced Capabilities

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Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Service

Knowledge Base Article

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Agent Assistance

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Service Reporting Copilot

Service Reporting Copilot is an intelligent assistant designed to simplify and streamline the way you navigate, create, and interpret dashboards. Whether you're part of an internal team or a client, Copilot helps eliminate the need to manually sift through complex metrics and dimensions or assemble

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Service Reporting Copilot