Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

SH
What is Visual-based Listening?

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media; with visual topics, you can 'listen' to visual in

Insights

Visual Based Listening

Knowledge Base Article

 • 

What is Visual-based Listening?

RS
Automated User Onboarding Flows​

You can enhance the user onboarding process on the community by implementing automated guided workflows that seamlessly guide new users through essential steps such as account creation/verification, profile setup, and familiarization with community features. Additionally, these flows can be created

Service

Knowledge Base Article

 • 

Sign-up/Sign-in Flows

SH
Permissions required for Benchmarking

Learn how to view the permissions required to use Benchmarking and how to assign these to different users and user groups using roles​Access to different Benchmarking entities like standard & custom dashboards, brands, brand groups, etc. is based on user-level permissions. Users with appropriate

Insights

Knowledge Base Article

 • 

Permissions required for Benchmarking module

SH
Bulk Import Themes

Reduce the effort to manually create and upload multiple themes in Sprinklr with bulk import capabilities.Using the Theme Importer, you can create or modify multiple Themes at once, limiting the time and effort it takes to create new Themes individually. To import Themes in bulkClick the New Tab ico

Bulk Import Themes

Insights

Knowledge Base Article

 • 

Theme Creation & Setup

RS
Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations

SH
Ads Composer Section 6: Optimization

Leverage Sprinklr's AI capabilities to optimize your bids, budgets and creatives. ​On the Optimizations window, select one or more Strategy Group optimization(s) you want to apply to your campaign from the Strategy Group drop-down menu. Your selected Strategy Group(s) details will be displayed

marketing

Knowledge Base Article

 • 

New Campaign Creation

RS
Tag Posts (Earned Content)

OverviewIf creating a Shoppable Gallery, Landing Page, or instrumenting Product Pages (PDP), you must tag posts with specific products using the Product Custom Field.The tag takes the form of a custom field, so you will be able to find and tag products in either the the Message's/Post's De

experience:space

Display - SES

article:howto

release:N-A

+6

Knowledge Base Article

 • 

Gallery

SH
Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

 • 

Report on LinkedIn activities

SH
Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

+5

Knowledge Base Article

 • 

Roles and Permissions

RS
Email Login (Advocacy)

The advocacy platform administrators can enable users to access the platform using a new login option in addition to the existing Single Sign-On (SSO) and/or Social Sign-in options. This new login method involves using email credentials and offers the added security feature of two-factor authenticat

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Login (Advocacy)

RS
Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

 • 

Troubleshooting

RS
Configure a Vanity URL for Sprinklr or Custom/Branded Subdomain

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Importa

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Enablements

SH
Supervisor Console Home Page Overview

The Supervisor Console Home page is a critical part of the Supervisor Console for managing and monitoring team activities. It provides supervisors a comprehensive overview of their team's key performance metrics, enabling them to quickly evaluate the performance of their agents, tickets, and te

Service

Knowledge Base Article

 • 

Overview

SH
What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

 • 

Facebook Messenger Overview

SH
URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions.  

experience:space

article:howto

social

product:engagement

+4

Knowledge Base Article

 • 

Shortened links

SH
Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

 • 

Facebook reporting glossary

SH
Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Service

Knowledge Base Article

 • 

Entry Points

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.2 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

SH
Twitter - Standard Reporting Dashboard

You can use Twitter Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Standard reporting dashboards

RS
Best Practices for Configuring an API in Conversational AI

Sprinklr's Conversational AI can seamlessly integrate with APIs, enabling real-time retrieval of information during conversations and assisting customers in resolving their queries.Prerequisites for Incorporating an API into Conversational AIA detailed description of the API inputs and outputsA

Service

Knowledge Base Article

 • 

Configure an API in Conversation AI