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Use Default Footer Templates​ for Enhanced Content Efficiency

There may be a specific set of hashtags or some specific terminologies that you use in almost every post. Naturally, you must write and add these hashtags or sets of text every time that you are creating a post. Sprinklr's default hashtags or default text templates will help you avoid repetitiv

Default Footer Templates

Advocacy

Advocacy - SES

social

+2

Knowledge Base Article

 • 

Content Administration

RS
About the Segment Manager

Create and manage segments of large amounts of user data in Sprinklr's Segment Manager.Once the data source is connected to Sprinklr, millions of user data are imported and refreshed periodically. It is better to break through the large volume of data and reach the relevant audience segment who

marketing

Create Ad Segment

Audience Segments

Knowledge Base Article

 • 

Getting Started

SH
About X Advertising

X Advertising is a type of digital advertising platform offered by the popular social media site X. With X Advertising, advertisers can create and promote ads to a targeted audience of X users.​​​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your envir

marketing

Knowledge Base Article

 • 

Getting Started

SH
How to Apply Conditional Mapping in Dynamic Image Templates

While applying your Dynamic Image Template to Catalog, you have the ability to add conditions to elements that must be met before those elements will be mapped.Conditional Mapping allows you to set Rule-Based conditions that can be picked directly from the product feed as well as Script-Based condit

marketing

Knowledge Base Article

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Conditional Mapping in DIT

RS
Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

 • 

Knowledge Base for Agents

SH
Sprinklr 16.10.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

16.10 Release Notes

Modern Marketing

Knowledge Base Article

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v16.10.0 (August-November)

RS
Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

SH
Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

Google My Business

social

+9

Knowledge Base Article

 • 

Google

RS
Move and Distribute Widgets in Display/Presentations

Creating visually appealing and well-organized storyboards/presentations often involves the manipulation of multiple widgets such as text boxes, images, charts, and shapes. Sprinklr Display/Presentations now supports multiple widgets to be selected and moved together in a layout. This greatly simpli

Display - SES

social

Social - SES

Knowledge Base Article

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Display

SH
Introduction to WhatsApp

OverviewWhatsApp is a widely used instant messaging application that allows users to send and receive text, voice, and video messages, as well as media files. It offers a range of features for personal and business use. Its end-to-end encryption makes it a secure platform for communication, and its

Service

Knowledge Base Article

 • 

WhatsApp Business Overview

RS
Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.5 Release (May 18-26, '24)

SH
About Snapchat Ads

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

 • 

Getting Started

RS
SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

SMS Distribution

SH
Android

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating WebView and Adding Live Chat URL Before you begin: WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1866

Service

Knowledge Base Article

 • 

Webview

RS
Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

SH
Share Task Views with Other Users

In Project Management, you can share a task view either while creating it or after it has been created. PermissionProject owners, admins, and editors can create and share views. Sharing a view with other users during creationA view can be shared with- Everyone: All collaborators (individual users or

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

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Manage Task Views

SH
Troubleshooting Errors in Voice Reporting

List of some errors and misinterpretations observed in Voice divided by the categories.GeneralChallengeSolutionGetting this error message , " Widget not able to populate more than X rowsReduce time range to populate the dashboardAgent/Agent Group filter not working on call countUse "All Pa

Service

Knowledge Base Article

 • 

Common Errors in Reporting

SH
Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

Service

Knowledge Base Article

 • 

Standard Outbound Voice Dashboards

SH
What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

Insights

Social Listening

Knowledge Base Article

 • 

What is Social Listening?

SH
Sprinklr Social: Patch Changes (18.8.3)

Sprinklr's 18.8.3 patch release brings you new capabilities to facilitate your business and help you create a significant customer experience.

Sprinklr Social Release Notes

18.5 Release

marketing

Insights

+3

Knowledge Base Article

 • 

v18.8.3 (October)