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View Reporting Dashboards in Sprinklr Mobile App

Reporting Insights in the Sprinklr Mobile App centralizes data from all of your Custom Reporting Dashboards built in the desktop version. In Reporting Dashboards, you can expand and drill into metrics to discover what's working and what’s not, and develop data-based strategies to continuously i

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Knowledge Base Article

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View Reporting Dashboards

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Outbound Voice Architecture

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.​Key FeaturesCompre

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Knowledge Base Article

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High Level architecture of Outbound

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Offline Conversions - Pinterest

The Facebook Conversions API enables a direct connection from Sprinklr to Pinterest, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Pinterest ads on offline sales and conversions.​​Kindly read this Int

marketing

Knowledge Base Article

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Offline Conversions

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How to Create Contact Drivers within Contact Driver Models

In each contact driver model, you can include two components: contact driver groups and contact drivers. The deepest level of the contact driver hierarchy is referred to as contact drivers, while everything preceding it consists of groups of contact drivers known as contact driver groups.For example

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Creating Contact Driver Models

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User Mapping for Admins

With this feature, you can conveniently assign moderation privileges to specific Sprinklr users, empowering them to manage and oversee the community. This allows company employees with Sprinklr access to carry out critical administrative tasks, including adding a comment/reply, archiving outdated po

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Roles and Permissions

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Attempt Wise Campaign Summary

In the Outbound system, multiple calls might be attempted for the same customer as a part of Campaign conversions. Attempt Wise Campaign Summary report details on these repeat call attempts, its dispositions and the time stats.Values Plotted:Conversation Id is an unique ID created for every call mad

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Reporting & Analytics

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Personas in Sprinklr Mobile Application

When you use the Sprinklr Mobile App, you are required to select a primary persona as part of the initial app setup. Your persona represents your role in Sprinklr and helps automatically configure the app with the most relevant shortcuts and experiences for your day‑to‑day work.This setup ensures th

Knowledge Base Article

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Sprinklr Mobile Application

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Value Proposition for the Google Analytics 4 Ads Integration

​ChallengeSprinklr FeatureAdvantageIncreased ProductivityTime consuming and manual process for creating and tracking URLs.Web AnalyticsAutomated and hassle free workflow of creating and appending the required trackers to the Website URLsUnified ReportingSiloed Data of Google Analytics and Social Cha

marketing

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Getting Started

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Campaign Dashboard

Modern marketers employ an artistic sensibility and a scientific approach to data and analytics. The Standard Campaign Dashboard reconcile these qualities by providing you with visually appealing and easy-to-read displays of key marketing metrics. By tracking metrics on a daily, weekly, and monthly

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Reporting - SES

Social - SES

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Standard reporting dashboards

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Create Custom Field

Click the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. ​The New Custom Field form should open. Fill in the relevant fields, such as the type of the

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marketing

Insights

social

+3

Knowledge Base Article

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Custom Fields

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Paid Rule Weather Conditions

Sprinklr Rule Engine has an integrated Aeris Weather feed in the Auto Boost and Paid rules. Using weather conditions in Auto Boost and Paid rules, actions can be triggered based on:Minimum TemperatureMaximum TemperatureSnowfallMinimum HumidityMaximum HumidityWind Speed (KPH)Wind Speed (MPH)Precipita

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marketing

Updated Article

Advertising

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Knowledge Base Article

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Paid Rule Properties

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Smart Summary on Case Closure via Macro

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand while applying a case closure macro. The summary provides a concise overview of the conversation, highlighting key points and topics discussed.Use C

Service

Knowledge Base Article

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Agent Assist

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Prompt Variables Available for Use Within Conv AI

The prompt variables are available in the Resource Selector. These variables help deliver richer context to Conversational AI and AI Agent Tasks by enabling access to key case, conversation, and profile information used for generating more accurate and relevant responses.Using Various PromptsCase St

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Configuration

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Sprinklr Ads Settings: Overview and Navigation

The Sprinklr Ads Settings screen serves as the central hub for managing all advertising-related configurations. It unifies Ads Tools and Settings into a single, organized experience, making it easier to discover, search, and manage configurations.By integrating Ads Tools and Settings into Sprinklr A

Knowledge Base Article

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Advertising Tools and Settings

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Reporting Metrics Supported in All Cases Views

This article contains the list of various metrics and dimensions supported in the All Cases tab. List of Metrics Supported in All CasesScreen Recording Count: The number of cases in which a screen recording is attached or captured. This typically reflects how many user sessions, issue reproductions,

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26.1.1

Knowledge Base Article

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Cases & Calls

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Ads Web Analaytics FAQs

Can I use Channel Post/Story ID in my Sprinklr Web Analytics Profile?Since Web Analytics is applied before the ad is sent to the channel, Sprinklr does not know the Post / Story ID at that time. Only after publishing, the Post / Story ID is generated. Sprinklr is not able to update the Web URL strin

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

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social

Sprinklr Social

New Article

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Knowledge Base Article

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Creator IQ

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Add a LINE Account

LINE accounts that can be added in Sprinklr include Official Accounts with LINE Business Connect capability and LINE Business Connect Accounts. Official Account with no Business Connect API capability cannot be connected to Sprinklr.Before You BeginEnsure that

social

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Add a LINE Account

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Sending a WhatsApp Flow and Receiving Response via Bot Application

Before You Begin​Before you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained. Sending a FlowThis process outlines the steps for sending a flow through WhatsApp using a dialogue tree. By selecting the

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WhatsApp Flows

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Custom Parameters for Automated Quality Management

Automated Quality Management (AQM) often requires custom parameters to tailor evaluations according to specific criteria. These parameters can be categorized into three types:1. Rule-Based ParametersThese parameters are established using straightforward rules or keywords to assess specific aspects o

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Introduction