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Overview

The home screen of Livechat can be broken down into 2 components as shown in the diagram below. Each component can be customized as per brand requirementsHeader CardsSprinklr Live Chat supports 5 types of cards:Information Card Knowledge Base Card Status Card New Conversation Card Conversation Histo

Service

Knowledge Base Article

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Home Screen

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

marketing

Knowledge Base Article

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Facebook Ad Formats

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Adding and Configuring User Level Widgets

User-level widgets are not included in the personas by default. When Quality Management (QM) is enabled, the QM home screen does not automatically display these widgets. You will need to manually add the user-level widgets to the appropriate QM personas.There are three user-level widgets available f

Service

Knowledge Base Article

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User Level Evaluation

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Gallery: Link Preview and Quoted Tweets

Sprinklr Gallery allows you to set up the previews for link and quoted tweets directly on your website embeds allowing your visitors to quickly have a glimpse of these posts, providing them with more context without the need of clicking individual posts for additional details.You can fine tune the d

Display - SES

Quoted Tweets in Gallery

Quoted Tweet

social

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Knowledge Base Article

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Gallery

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Carousel Template

Note: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.When you need to present a user with multiple options to choose from, use a rich card carousel. Carouse

Service

Knowledge Base Article

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Carousel Templates

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Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 15.0.0​Relea

Service

Knowledge Base Article

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Flutter

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Proactive Knowledge Base Assistance

In Care Console, Sprinklr AI+ can help provide answers and steps from knowledge base articles based on customer queries to provide agents with quick and accurate information to share with customers.How does it work?Sprinklr native AI continuously and proactively listens to customer messages and iden

ChatGPT

Care Console

Knowledge Base

Service

Knowledge Base Article

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Agent Assist

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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Trustpilot capabilities and limitations

Sprinklr supports a number of engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per review, so if you write several replie

trustpilot

reviews

channels

social

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Knowledge Base Article

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Trustpilot

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Digital Asset Management - DAM

OverviewSprinklr's Digital Asset Manager (DAM) provides an organized, unified repository for all your media assets. This helps you easily use and reuse assets for your posts, messages, briefs, and other content. You can access DAM through Sprinklr Marketing > Marketing tab > Planning and

marketing

Knowledge Base Article

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Content Creation

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

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Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Sprinklr v16.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Modern Advertising Capabilities and Enhancements

Winter Release 2021

16.2.0

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release_note

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v16.2.0 (March)

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Overview of Twitter Profile Impersonation Report

Once the report is processed, it will be listed on the main screen of the Audience Insights Manager. You will also receive a push notification once the report is ready for use.Click the View Report button next to the report you want to view. This will open the Profile Impersonation report.The report

Insights

Twitter Profile Impersonation Report

Knowledge Base Article

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Twitter Profile Impersonation Report

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Compose Pinterest Carousel Ads

Show multiple images within a single pin and enhance your users' experience using the carousel ad format. Carousel is a Pinterest ad format that allows multiple images to be shown within a Pin. The Pin will appear like the current standard Promoted Pins within the feed, with distinctive pagination d

marketing

Knowledge Base Article

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Publish Pinterest Ads

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Add a TikTok Shop Customer Service Chat Account

Sprinklr supports TikTok Shop integration, enabling brands to deliver a unified customer service experience at scale. By connecting your TikTok Shop account to Sprinklr, you can manage customer conversations in one place, alongside other messaging channels. Note: Access to this feature is controlled

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Sprinklr Service

New Article

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Knowledge Base Article

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TikTok Shop Customer Service Chat

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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

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Continuing Live Chat Conversations via Email

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Issue Type

Before we beginBefore delving into the concept of Issue Type and its role in defining bot orchestration strategy, it is crucial to have an understanding of the following points:Train Intents, Entities & SlotsConfigure Bot WorkflowsOverviewEvery Inbound fan message has some characteristics. We ca

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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How to Use Supervisor Copilot

Supervisor Copilot helps supervisors streamline daily operations and get assistance using natural language. Once available in the Persona App, Supervisor Copilot opens as a floating window that remains accessible as supervisors move across different areas of the Supervisor Console, enabling uninterr

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Sprinklr Service

Service

Updated Article

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Knowledge Base Article

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Supervisor Copilot