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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

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Live Chat Mobile FAQ

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Media Impact Score

“Single North star metric that illustrates if the PR efforts are on the right track.”​As we know that there are a wide variety of metrics that capture different aspects of a PR job function. Presenting all these metrics to an executive is often overwhelming and hence not actionable. Modern-day leade

Insights

Knowledge Base Article

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Data related

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Boolean Query

In Sprinklr, Boolean operators can be used with keywords to create a research query that will help you fetch all the relevant mentions and conversations around any topic or brand. What are Boolean operators?Boolean operators are used to connect search terms for creating a logical phrase. Using them,

Insights

Knowledge Base Article

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Sprinklr Insights Glossary

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Engagement - SES

Account Groups in Engagement Columns

social

+2

Knowledge Base Article

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Engagement Dashboard Fundamentals

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What is Advanced Publisher?

The advanced publisher enables marketers to create and plan all their marketing content. You can schedule or publish across various social as well as digital channels simultaneously as it is an omnichannel publisher. With this tool, you can plan and schedule your social media posts in advance, ensur

Advanced Publisher

marketing

publishing

Full Page Publisher

Knowledge Base Article

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What is Advanced Content Publishing?

RS
Add Web Analytics (Earned Content)

OverviewAdd Web Analytics tags to the javascript events that are already being generated and exposed in the Developer Tab. This allows you to see things like the click through rates on your Google Analytics or Omniture dashboards.Add Web AnalyticsThis step will be taken care of by the client-side Te

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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Import Product Catalog (Earned Content)

Overview If creating a Shoppable Gallery or PDP Gallery, you’ll need to import a product catalog (provided by the client's Technical Team) using Sprinklr’s Commerce API. For more information on Shoppable Gallery or PDP Gallery, read Gallery Applications and Required Modules.Import a Product Cat

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here are

social

Knowledge Base Article

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Account Performance

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One Click Share in Distributed

Distributed users can now share content across multiple channels using the powerful One Click Share functionality by just marking accounts as "Default". To help the field users understand immediately that there is no default account marked for the content shared, we have now enhanced the experience

One Click Share

social

Distributed

Social - SES

+1

Knowledge Base Article

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Assets (Distributed User)

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

+2

Knowledge Base Article

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Advanced capabilities

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Introduction to Website Distribution

Website Distribution enables companies to obtain immediate feedback from their website visitors by integrating surveys on selected web pages. This feature assists in collecting information about user experience, preferences, and behaviors, allowing for data-informed decisions to enhance website usab

Sprinklr Insights

Insights

New Article

20.10

+2

Knowledge Base Article

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Website Distribution

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Channel Permissions for Major Social Channels (Advocacy)

Channel permissions are the initial set of permissions that a user must provide to each social channel for which they want to connect their accounts into Sprinklr Advocacy. Each Social Channel has a different set of permissions that they request from user.Importance The permissions are required for

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Editorial Calendar in Project Manager

The Editorial Calendar in Project Manager gives you a visual representation of your projects, tasks, campaigns, and content in one place. It helps you track project progress, monitor task completion, and review campaign content from a single screen.This article explains how to access

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Editorial Calendar in Project Manager

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Meta Brand Safety and Suitability Tools

Meta several brand suitability controls for preventing your ads from running alongside certain types of content on Facebook, Instagram and Meta Audience Network. You can use these controls in combination or on their own. Brand suitability controls help advertisers control where ads are delivered on

marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Sprinklr Social: 20.7.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social Release Notes

marketing

Insights

Release Notes 2025

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Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Survey Translations

The Translations Manager enables survey creators to provide a smooth, multilingual survey experience by overseeing all language versions from a single platform. It guarantees that every respondent receives the survey in their chosen language without the necessity of creating individual surveys, allo

Sprinklr Insights

26.1

Insights

Updated Article

Knowledge Base Article

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Translations

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Filter Articles by Custom Fields

You can create Custom Fields for tagging Knowledge Base articles, and subsequently employ these Custom Fields to filter articles within the builder interface. This feature enhances the organization and accessibility of your articles, allowing for more efficient content management and retrieval.Note:

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Custom Fields Tagging

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Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Create Email Templates (Advocacy)  

Email templates are the backbone of any email marketing strategy, especially for advocacy programs. They allow for the consistent, visually appealing delivery of content to your advocates. With a template in place, you can easily update content, ensuring timely and effective communication. Importanc

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

18.2 Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Social Engagement & Sales

Knowledge Base Article

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v18.2 Winter Release (February)