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RS
Guided Workflow Custom Components - Run Script

OverviewThe Run Script component allows you to execute JavaScript on a screen to perform specific actions. This feature is primarily used for advanced functionalities and custom behaviors. Here are some examples of its usage:Displaying a Button After a Delay: You can write a script to show a particu

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Screen Components - Password Input

OverviewThe Password Input component is primarily used in customer-facing Guided Workflows (GWs) to securely collect passwords for verifying a user's identity. When entering the password, the characters are masked (usually represented by dots) to maintain confidentiality. Users can reveal the passwo

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflows - User Roles and Permissions

Sprinklr’s Guided Workflows offers a modular permission system that allows administrators to assign specific access levels to users based on their roles and responsibilities. This ensures secure, scalable, and efficient collaboration across teams.This article outlines the available permissions for e

Service

Knowledge Base Article

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Introduction to Guided Workflows

RS
Add Content Sources - Custom Question-Answer Pairs

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Question Answer PairsWhen to UseThe Question Answer Pairs feature allows you to supplement your bot's knowledge base with custom responses for frequently asked questions that might not be covered by any existing conte

Service

Knowledge Base Article

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Setting up FAQ+ bot

RS
Guided Workflow Screen Components - Number Input

Overview The Number Input component is designed to capture and store numerical data. It provides several constraints to ensure data accuracy and validity:Minimum Value: If a number less than the defined minimum value is entered, an error message will prompt the user to correct it.Maximum Value: If a

Service

Knowledge Base Article

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Guided Workflow Canvas

SH
Types of Tasks - General, Approval & Future

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.Types of Tasks:Tasks can be categorized into two types based on the level of control you have over them.

marketing

Task

Workflow Engine

Knowledge Base Article

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Task Management

RS
Guided Workflow Screen Components - Rich Input Text

OverviewYou can also utilize the Rich Text input feature in guided workflows to access advanced text formatting capabilities and ensure formatting is preserved across all workflow nodes. You can include bold, italics, underlined text, and other formatting styles, which enhance the visual appeal and

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

SH
Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

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Getting Started

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Sprinklr v15.2.0 - Advocacy Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest advocacy enhancements below! Navigation TipsRead through the release notes below, or you can click

Advocacy Updates

Insights

social

feature:advocacy

+7

release_note

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v15.2.0 (February)

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Sprinklr Platform Status Page - An Overview

The Sprinklr Status site is a web-based platform that provides real-time updates on the operational status of Sprinklr's services and systems. Sprinklr is a customer experience management (CXM) platform that offers various tools for social media management, customer engagement, marketing, and a

experience:space

Insights

article:howto

release:N-A

+5

Knowledge Base Article

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Platform Modules

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Guided Workflow Display Component - Knowledge Base Article

OverviewThe Knowledge Base Article component allows you to display article content directly on a guided workflow screen. You can specify the height of the article in pixels, but if not defined, the component size will automatically adjust to fit the content of the KB article. These articles can also

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Screen Components - Sprinklr AI+ Field

Overview It’s a summarization feature that provides a summary of the case on which the particular guided workflow is running. Before starting a guided workflow, as an agent, you can add the AI+ summary component to get contextual information about a case. Once the component is added, the preconfigur

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Custom Components - Custom App Widget

OverviewThe Custom App component in Sprinklr allows brands to seamlessly integrate third-party or external applications directly into guided workflows. These apps can be developed using the Custom Apps module available under platform settings (manage customer section)and then rendered within guided

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Entity Manager - Creating Custom Entities in Sprinklr

Before you BeginEnsure the custom Entity Manager is visible by configuring it using the Persona App Manager.​ You will find a list of standard/ custom entities. Ensure you make a new Custom Entity, since the standard entities might be in use.PermissionsEnsure you have enabled the permissions for Ent

Service

Knowledge Base Article

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Entity Studio

RS
Add Content Sources - Sync from Knowledge Base

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Knowledge BaseWhen to UseUse the Knowledge Base content source when you want the model to answer user questions using content from:Sprinklr Knowledge Base, or Your brand's Content Management System (CMS).If you're usi

Service

Knowledge Base Article

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Setting up FAQ+ bot

SH
Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

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Overview of Stickiness - Assign to same agent

What is Stickiness ? In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

Service

Knowledge Base Article

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Unified Routing Overview

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Sprinklr Copilot for Social - Content Generation and Optimization

OverviewSocial Copilot enhances content creation within the Social Planner by enabling users to generate and optimize textual content such as post captions and comment responses. This feature helps streamline content workflows and improves efficiency in managing social media communication.Currently,

Publishing - SES

Sprinklr Social

New Article

Social - SES

+2

Knowledge Base Article

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Social Copilot

RS
Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

Service

Knowledge Base Article

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Configuration

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)