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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

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Knowledge Base Article

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Add Facebook column in engagement dashboard

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How to Optimize Ads based on Performance using Paid Rules

This article will show you an example of setting up a Rule to monitor the performance of Facebook Engagement campaign. For more details of Paid Rule Use Cases, see here.​Go to Sprinklr Marketing (Ads) > Optimization > Manage Rules > Customer > Paid > Create New Rule​Firstly, we want t

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Value of Ads Composer

Sprinklr Ads Composer is a platform that offers several benefits to businesses that are looking to streamline their advertising process. Universal User Interface: The Sprinklr Ads Composer is a universal ads composer and is channel-agnostic. This comes as a significant advantage, as it eliminates th

marketing

Knowledge Base Article

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Getting Started

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Location Sharing Settings

The Location Sharing feature allows customers to share their real-time location directly within an active Live Chat session. This enhances communication and ensures accurate user identification, making it especially valuable for scenarios like product deliveries, on-site service support, and locatio

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20.10

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Knowledge Base Article

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Location Sharing Settings

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Post-Publishing Rules

Post Publishing Rules apply to outbound messages upon publishing. You can use Post Publishing Rules to automatically apply properties to a message, to send an email notification to other Sprinklr users, or to apply properties to the recipient of the outbound message. If a Post Publishing rule is set

marketing

Rule Engine

publishing

Knowledge Base Article

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Post-Publishing Rules

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Apply Web Analytics to Youtube Account

Using Sprinklr Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns. These help to track user behavior after a user has clicked on the URL from a social media platform. You can gain valuable insight about your campaign and make data driven decisions to impr

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Knowledge Base Article

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Web analytics

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

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Creator IQ

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Overview of Scheduler Engine

Scheduler Engine helps you easily create scheduled automations to run asynchronous workflow tasks at scale. These actions can be singular or recurring based on the Schedule Action Time that you set.Use Cases of Scheduler EngineScheduler Engine can be used to schedule cases/messages using Scheduler Q

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Knowledge Base Article

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Introduction to Scheduler Engine

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Add components in a Request Form

Request Forms allow you to create configurable form templates for messages and campaigns using rich text & media, dropdowns, comments, attachments, etc. to raise requests. You can create request forms within Intake Requests for messages and campaigns using free-form text, picklist, date, attachm

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Request Forms

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Request Form Builder

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Publish via Sprinklr Mobile App

This article will cover the steps and guidelines on how to publish a post to one or more accounts in Sprinklr Mobile App Publisher. When creating outbound content from the Publisher in the Mobile App, you can opt to save a draft of your content or to schedule the post to be published at a specific d

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Knowledge Base Article

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Other Publishing Capabilities

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Copy Properties from Sub-Campaign Request to Sub-Campaign

Create a Sub-Campaign Autofill rule to automatically copy properties from the Sub-Campaign Request onto the Sub-Campaign. This way users do not have to manually update the properties of Sub-Campaigns and can automate this entire process by setting up the following rule. Once the rule is enabled, whe

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Sub-Campaign Rules

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Architecture of PCI Compliance

Encryption of secure forms enhances security by safeguarding sensitive customer data during online interactions. This critical security measure ensures compliance with PCI standards, providing robust protection for customer information.Sprinklr Encryption of Secure Forms​Data is first encrypted usin

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Knowledge Base Article

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PCI Compliant Secure Forms

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Benefits of Data Collection

Data Quality and Accuracy: Ingesting data allows for validation, cleansing, and standardization, ensuring that the data is accurate and of high quality. By removing duplicates, correcting errors, and standardizing formats, data integrity is improved, leading to more reliable and trustworthy informat

Service

Knowledge Base Article

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Data Collection Overview

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Notify if the message schedule time is in the past

Creating a Draft rule lets users know when the scheduled date of a message is in the past to ensure that all messages can be scheduled on time. Once the rule is enabled, all the draft messages satisfying the condition will have the selected actions initiated on it.Example Use case shown below: An em

marketing

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Components of Transition Screen

The Transition Screen node enables you to execute a variety of actions directly within Guided Workflows. These actions provide seamless interaction and automation, enhancing task management. The available actions include:​​Key Features and Capabilities Redirect To Other Website Send Message to Paren

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Guided Workflow Canvas

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Usage of User Groups

Usage of User Groups allows you to view where a specific queue is referenced across various components such as process workflows, voice campaigns, rules, guided paths, and work queues. It provides visibility into dependencies, helping users assess the potential impact of changes and enabling efficie

Sprinklr Service

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Additional Use Cases

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Use Cases of Co-browsing

Following are some use cases of Co-browsing​Customer SupportAgents can use co-browsing to assist customers with navigating a website, filling out forms, or making a purchaseSales and DemostrationSales representatives can use co-browsing to give live demonstrations of a website or product and to answ

Service

Knowledge Base Article

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Use Cases

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

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