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How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

RS
Add content sources to the knowledge base

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

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Knowledge Content

RS
Journey Logs

Accessing Journey LogsYou can access journey logs to help troubleshoot and identify what went wrong and at which point in the process. This feature is crucial for diagnosing issues and understanding the flow of your journey.Note: This feature is currently in its Beta version, so there may be some ga

Service

Knowledge Base Article

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Journey Builder

SH
Breadcrumbs

The Breadcrumbs feature provides a navigational overview of the user's previously visited pages. This feature appears at the top of the community page and displays the location of the current page in the context of the pages previously visited. The Breadcrumbs feature helps users navigate back

Service

Knowledge Base Article

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Widget Library

RS
Account Management

1. Add AccountFB_AD_ACCOUNT, FBPAGE, INSTAGRAMLINKEDIN_AD_ACCOUNT,LINKEDIN_COMPANY,TWITTER_AD_ACCOUNT,TWITTER,TIKTOK_AD_ACCOUNTGET /paid/governance/get/authorizedUrlReturns an authorized URL for account addition, based on provided organization, team, and user context. This endpoint is part of the Pa

marketing

Knowledge Base Article

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Governance

RS
Customer Experience Best Practices in Building a Survey

This document outlines best practices to help users create surveys that are clear, concise, personalized, and optimized for high-quality responses.General GuidelinesSurvey Length and TimingKeep Surveys Concise: Surveys should ideally take less than 2 minutes to complete, except when conducting marke

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Customer Experience Best Practices in Building a Survey

RS
Know your Email Account Type

To integrate your email account with Sprinklr Service, follow the specific instructions based on your account type:Google Email Service ProviderPersonalized Domain Account (@brand.com)If your email address uses a custom domain (Example, yourname@yourcompany.com), you are utilizing Google's G Suite (

Service

Knowledge Base Article

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Setup - Care Operations

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Create Guided Workflows using Template Library

IntroductionThe Template Library in Guided Workflows is a powerful feature that simplifies and speeds up the workflow creation process. It offers a curated collection of pre-built, industry-specific templates that can be customized to suit your business needs. Whether you're new to Guided Workflows

Service

Knowledge Base Article

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Guided Workflow Manager

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Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

RS
Message Text Filter

Within Reporting Dashboards for the Outbound and Inbound post, at the dashboard level, there is a Message Text option available in the Filter bar. Whereas, a new dimension Message Text is introduced for widget text search. You can filter all your widgets that have a specific text by filtering on the

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Create Articles in Sprinklr Knowledge Base

Create Article1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service tab, select Knowledge Base within Resolve.​2. On the Knowledge Base builder, select the desired category or subcategory and click on Create Article in the top right corner.​​​3. On the Create Article window, ente

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

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Create and Manage Articles

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How to Apply Adobe Analytics and Google Campaign Manager (DCM) Tracking Together on Ads

Adobe Analytics and DoubleClick can be used together in a single workflow. Adobe Analytics is appended to the Web URL before sending to DoubleClick. Refer to Use Google Campaign Manager and Web Analytics Simultaneously for more information.

marketing

Knowledge Base Article

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Advanced Use Cases

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Post-Publishing Rules

Post Publishing Rules apply to outbound messages upon publishing. You can use Post Publishing Rules to automatically apply properties to a message, to send an email notification to other Sprinklr users, or to apply properties to the recipient of the outbound message. If a Post Publishing rule is set

marketing

Rule Engine

publishing

Knowledge Base Article

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Post-Publishing Rules

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Task Rules

Task Rules can be created for all kinds of tasks and task types. Using the Task rules, you can assign or remove tasks based on Task Type, Task Status, Task Queue, Assignment Present or Asset Type. If a Task rule is set up and enabled, and the conditions are met then the action setup takes place.How

marketing

Task

Rule Engine

Knowledge Base Article

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Task Rules

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Request Update Rules

Request Update Rules are initiated on a request that is updated. If a request rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

SH
Compare Brand Performance dashboard

Social accounts help any brand to build and increase their brand awareness by sharing boosted or organic content and responding to fan comments thereby building a community of loyal customer base. Thus, it is really important for brands to analyze the performance of their social accounts, benchmark

Insights

brand performance

Benchmarking

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Agent Evaluation Review and Dispute Workflow

Quality Management equips agents, managers, and supervisors with the ability to review evaluations performed on agents. This functionality not only allows them to acknowledge the results but also provides the opportunity to raise disputes if they believe certain criteria were inaccurately assessed.

Service

Knowledge Base Article

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User Level Evaluation

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Best Practices in Setting Up Hierarchical Reporting

The best practices are listed below:Define the Organizational Hierarchy ClearlyMap Out Levels: Start by defining the levels of hierarchy (for example, Organization > Region > Store > Team). Make sure these levels correspond to your organizational framework. Make sure there is a distinct col

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Hierarchical Reporting

RS
Project Tabs in Production Dashboard

The Production Dashboards in Sprinklr now include project tabs, designed to enhance project visibility across portfolios. You can add project tabs to your dashboard, allowing you to manage and track projects across multiple portfolios in one place. This article explains how to add and edit project t

marketing

Knowledge Base Article

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Tabs Configuration

RS
Getting Started with Reward Engine

This article provides a step-by-step guide to set up the Reward Engine on the Advocacy platform. From enabling gamification to making the Reward Engine visible to you, this guide ensures admins can configure the feature effectively and deliver a seamless experience. Pre-requisites Required to Set Up

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Getting Started