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X Premium and its Three Tiers

Introduction to X PremiumX Premium is an opt-in, paid subscription that offers additional features* to improve your experience. X Premium has three tiers: Basic, Premium, and Premium+, with each successive tier offering more features. Below is a table summarizing the details of X Premium:FeatureBasi

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X Premium and its Three Tiers

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Kakaotalk Business Overview

OverviewKakaoTalk is a popular instant messaging application that enables users to send and receive text, voice, and video messages, and share media files. It offers features for both personal and business use. Known for its user-friendly interface and robust security measures, KakaoTalk is a popula

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KakaoTalk Overview

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About Project Management

Welcome to Project Management! Watch this video to familiarize yourself with the basic concepts and key functionalities offered by our new platform!

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About Project Management

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Banner

The Banner Widget is an essential feature of the Sprinklr Community product that enables users to create customized banners for different community pages. This widget is a visual element that typically appears at the top of the community page and displays a banner image or message. ​The banner widge

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Sprinklr Service

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Widget Library

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iOS 11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

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Older Versions

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Create Survey Translations

Creating survey translations allows you to reach a wider audience and gather feedback from respondents who speak different languages. To create a translated version of your survey, you can use the Translation feature in the Survey Builder. This feature allows you to add new languages to your survey

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Language Translations

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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

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20.2 Release (4th Feb '25 Onwards)

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Onboarding Module

The onboarding module offers a comprehensive overview of all features within MM&A module along with information nudges as you start exploring the features. The onboarding module takes you through the ideal journey for a PR professional within the MM&A app. This helps in imbibing the best pra

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Onboarding Module

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What is Email Marketing?

Email marketing is a digital marketing strategy that involves sending commercial or promotional messages to a group of people via email. This type of marketing is typically used by businesses to communicate with their customers or potential customers and can include a variety of content such as adve

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What is Email Marketing?

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Introduction to Sprinklr Commerce

Virtual selling is the art of conducting sales interactions remotely, leveraging digital communication channels such as social media platforms, webchat, emails, etc. Instead of in-store meetings, sales professionals connect with customers from anywhere in the world, utilizing technology to showcase

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Sprinklr Commerce Overview

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Version History

This feature helps in keeping track of your community's progress and updates, streamlining your community management experience.​The Version History tab within the Community Builder offers a comprehensive view of the community's changes, including past and present versions. This feature provides det

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Version Control

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Manage All Email Distributions

The Distribution Record Manager offers a centralized interface to create, manage, and monitor email distributions. It allows you to easily track key metrics, make edits, and analyze performance data, all in one place.Email distribution enables users to send customizable survey invitation emails to c

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Email Distribution

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View Case Number During Calls in CTI

The CTI Widget displays the associated case number directly in the C360 panel during an active call. Agents can easily view and copy the case number, giving them quick access to the case number for context, collaboration, and troubleshooting. This removes the need to switch screens or search manuall

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View Case Number

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Speech-to-Text Workflow for Imported Recordings

Within Sprinklr, live calls are transcribed in real-time, providing immediate access to transcripts whenever a customer connects with an agent.Additionally, Sprinklr offers seamless integration with your existing local systems, allowing the import of call data for further analysis, insights, and qua

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Voice Analytics

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Meta Pixels

In the world of digital advertising, the ability to measure the effectiveness of your advertising campaigns is critical to achieving success. One of the most popular tools for tracking ad performance on Facebook is the Meta Pixel. Additionally, Facebook offers the option to set up custom conversions

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Meta Pixel

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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

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Configure an Extension in Sprinklr

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How do Smart Bidding Strategy Groups Work?

A Bid is an offer of a particular amount of money for something when competing against other people to buy it. In other words, it is an amount that an advertiser is willing to pay in an auction to achieve their desired outcome.The success of your campaign relies on keeping it profitable means gettin

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Overview

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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

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Snapchat Pixel

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Standard Inbound Voice Reporting Dashboard

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

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Standard Inbound Voice Dashboards

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahol

Workflow Update Rules

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Rule Engine