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Configure Add or Remove from Queues Node in Sprinklr IVR

The Add or Remove from Queues node allows cases to be dynamically placed into, or removed from, specific case queues during an IVR flow. This helps teams organize, route, and manage cases more efficiently based on real‑time IVR interactions. You can use this node to ensure the right cases are sent t

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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How to Setup Business Logic

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Configure Task in Agent Copilot

Tasks are collections of actions your Copilot performs in specific scenarios, while tools are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing text. Access Task Manager in Agent CopilotFollow these steps to go to Task Manager in Agent Cop

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Task

SH
Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+8

Knowledge Base Article

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SMS

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Sprinklr Marketing: 18.5 Capabilities and Enhancements

With this release, we are focusing on increasing productivity and saving time with Project Management and Automated Ads, along with practical integrations for Content Marketing and AI-powered enhancements for paid content.

18.5 Release

Sprinklr Marketing

Knowledge Base Article

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v18.5 Spring Release (May)

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Sprinklr Marketing: 18.11 Capabilities and Enhancements

Sprinklr's latest release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

marketing

Insights

social

Service

+1

Knowledge Base Article

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v18.11 Fall Release (November)

RS
Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Leveraging Sandbox for CFM: Deep Dive

The Sandbox Support feature allows users to test survey projects comprehensively in a dedicated testing environment before moving them to the live environment. This ensures the surveys’ accuracy, distribution effectiveness, and alignment with organisational requirements.With Sandbox, users can simul

Insights

Knowledge Base Article

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Leveraging Sandbox

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Creating an Automated Checklist

The Automated Checklist is a standardized scoring framework used to evaluate agents and assess individual cases based on critical quality, compliance, and performance indicators. This checklist ensures that every interaction, decision, or outcome is assessed against consistent and measurable paramet

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Checklist Creation

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Add LINE Ads Accounts

LINE is a mobile-first application where you can exchange texts, images, video, audio, and conduct free VoIP conversations and video conferences. Sprinklr supports ad publishing and reporting from your Line Ads account.Note: You will need to be an Admin on native to add an ad account in Sprinklr.Pre

marketing

Knowledge Base Article

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Setting Up LINE in Sprinklr

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Snapchat Ads Reporting Dimensions

Leverage this detailed list of all Snapchat dimensions available in Sprinklr's Ads Reporting to gain more insight into your Snapchat Ads. Given below is a list of all Snapchat dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown o

marketing

Knowledge Base Article

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Dimensions

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Using Appointment Nodes in Dialogue Tree

Now that you have set up slots for agent availability and linked them to an Appointment booking template, you need a way to publish it to the end user and actually set up the appointment based on the selected date and time.​Following are the appointment booking-related nodes and steps used in Dialog

Service

Knowledge Base Article

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Configuration Steps

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Schedule Adherence Report

The Schedule Adherence Report monitors agent compliance with their scheduled shifts and tasks, ensuring alignment with planned activities.The Schedule Adherence Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:Data-driven Decisi

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Detailed Report Glossary

RS
Merge Profiles

The Fetch and Merge Profiles action node helps your workflows automatically detect and combine duplicate customer profiles created across different channels. By using configurable identifiers—such as social media user ID, mobile number, email address, or custom profile fields—it identifies a matchin

Knowledge Base Article

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Setting Up Actions

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How to Create Facebook Custom Audiences

A custom audience allows you to find existing audiences among people who are on Facebook and target your ads. While creating a Facebook custom audience in Sprinklr, you can use sources such as websites, customer lists, or engagements on Facebook to create your audience.Choose the type of audience yo

marketing

Knowledge Base Article

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Create Custom Audience

RS
Agent Announcement Report

The Agent Announcement Report enables supervisors to track and evaluate the effectiveness of their announcements through detailed reporting metrics. It provides insights such as the total number of users who read each announcement, average read time, acknowledgment rates, click-through rate (CTR), a

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Detailed Report Glossary

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Add an Email Marketing Account to publish emails in bulk

In this article you will learn how to add an Email Marketing Account in SprinklrHow to set-upIt is necessary to get the domain verified as a prerequisite in order to send the emails using the domain. You can follow the following steps to get your domain verified:Raise a support ticket at tickets@spr

Email Marketing Account

marketing

Social Accounts

Domain Whitelisting

+2

Knowledge Base Article

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Setting up Email Marketing 

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Right to Erasure Cases

Right to Erasure Cases can be used to delete available customer data across all data sources.The Right to Erasure Cases section of Privacy Cloud will help you comply with Data Subject's right to be forgotten as defined under GDPR, meaning, the right for their personal information to be deleted

article:howto

stage:final

Knowledge Base Article

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Privacy Guides