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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

article:howto

macro actions

stage:final

+1

Knowledge Base Article

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Macros

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

marketing

Insights

article:howto

+5

Knowledge Base Article

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Macros

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Quadrant Matrix widget

Learn more about the Quadrant Matrix widget and analyze the performance of different categories according to the relationship between any two metrics of choice.Sprinklr supports a wide range of widgets (aka data visualization types) that can be plotted on any reporting dashboard to view the graphica

Listening Widget

Insights

Quadrant Matrix

Knowledge Base Article

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Types of Widgets

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TikTok Discovery

TikTok Discovery is the first step in TikTok content research and strategy.It helps you understand what’s trending before you publish—across hashtags, keywords, audio tracks, and creators.By surfacing real-time trends, TikTok Discovery enables you to see which hashtags, keywords, and audio are gaini

Sprinklr Insights

Insights

20.10

Updated Article

+1

Knowledge Base Article

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Tiktok

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How to Create a Google Analytics 4 WebAnalytics Profile

Note: 1.For Google Analytics 4, Web analytics setup would be similar to that of Google Analytics. 2.Existing Google Analytics would work for Google Analytics 4 as well.​You can create a new Google Analytics Profile in Sprinklr Web Analytics.​1. Click the New Tab icon. Under Governance Console, click

marketing

Knowledge Base Article

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Setting Up Google Analytics 4

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Switch Timezone in Editorial Calendar

In this article, you will learn how to switch Timezone in the Editorial Calendar while viewing your content. Users working in different time zones can align to a single timezone to ensure that there is no miscommunication regarding the date or the view of the calendar while publishing messages.To sw

Editorial Calendar

Timezone

marketing

Knowledge Base Article

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Calendar Views Customization

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Sprinklr Social: 19.11.1 Capabilities and Enhancements

Sprinklr Social's latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social's latest release:Sprinklr SocialSprinklr Mark

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Difference between Advanced Publisher and Quick Publisher

You can create content within Sprinklr from the Advanced Publisher and the Quick Publisher. You should use Quick Publisher when you have the copy and creative ready for your post and want it to be published urgently whereas Advanced Publisher is used when-You do not have the copy/creative ready and

Advanced Publisher

marketing

Expanded Publisher

publishing

+2

Knowledge Base Article

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What is Advanced Content Publishing?

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Setting Up an Adhoc SMS Survey Distribution

Creating an SMS Distribution allows you to send survey links directly to recipients through text message. You can customize various settings, including distribution details, SMS content, link expiration, and response limits. Additionally, you can set up reminders to encourage participation and sched

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Blogs/websites as a Listening source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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Blogs/Websites as a Listening Source

By adding blogs/websites as a Listening source, you can listen to and learn from blog/website data.​Sprinklr supports Blogs/Websites as one of its multiple Listening Sources. Blogs are discussions or informational websites published on the World Wide Web consisting of discrete, often informal diary-

Insights

Knowledge Base Article

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Web Sources

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How to Setup Ad Entity Checklists for Approvals

Eliminate the risk of off-brand advertising with a task-based QA Checklist. ​In Sprinklr, users have to create approval queues while sending their ad campaigns for approval. They have to work with predefined rules and checklists for ad campaigns in Sprinklr for all types of Ads. This limits them fro

marketing

Knowledge Base Article

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Getting Started

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Add a Wordpress account to Sprinklr

In this article, we will cover the steps to add a new custom field in Sprinklr.WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like o

experience:space

WordPress Account

WordPress API Identifier

channel:wordpress

+7

Knowledge Base Article

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WordPress

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Create an HSM Carousel Template for WhatsApp Business

​Note: Pause on WhatsApp Marketing Messages for US Customers Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authentication, service convers

Service

Knowledge Base Article

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HSM - Carousel Templates

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

RS
Sprinklr Insights - Roles and Permissions

To ensure, users on the Sprinklr Platform are set up with appropriate access to Sprinklr Insights features. Right set of roles and permissions are needed to access Sprinklr Insights product suite. To learn how to add a user, follow the following article Add User and to learn more about adding a role

Insights

Knowledge Base Article

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Roles & Permissions

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About Reddit Ads

Reddit Ads is a dynamic and versatile advertising platform that harnesses the power of one of the internet's most engaging communities. Reddit, often referred to as the "front page of the internet," is home to millions of passionate users discussing a wide range of topics in niche com

marketing

Knowledge Base Article

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Getting Started

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Journey Facilitator — Key Terminologies

While using Journey Facilitator, you may come across terminologies that you are not familiar with. In this article, we provide you with a list of such terminologies and respective descriptions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys a

marketing

Journey Facilitator

Knowledge Base Article

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What is Journey Facilitator?

RS
Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+2

Knowledge Base Article

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Social Copilot