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Meta Security Updates - FAQs

Q: What is a media URL?A: Media URLs are unique web addresses (links) generated for accessing media files such as images, videos, and audio. With respect to these changes, these are URLs associated with media within messages shared via Meta channels such as Facebook, WhatsApp, Instagram. ​Q: What Ch

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Knowledge Base Article

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Meta Media Access Updates

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Copy over information from a Request form response to Request Custom Fields

Request form response is visible in the overview tab of request third pane.  Request custom fields are visible in properties tab of request third pane. We can copy over information from a Request form response to Request Custom Fields by using a request or request update rule. This also helps in pop

marketing

Knowledge Base Article

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Requests Third Pane

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Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

Service

Updated Article

26.4

Knowledge Base Article

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Generate a call summary using Sprinklr AI+

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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

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Topic Query

Advance Query

Knowledge Base Article

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FAQs and Advanced Use-cases

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More Widgets

Call Overview & Call Analytics - This widget, which is only visible in the voice conversations case analytics page, gives an overview of the direction of the call - inbound or outbound call and the call duration, which is the total talk time between the agent and the customer. On clicking Show A

Service

Knowledge Base Article

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Case Analytics Page Widgets

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What are Media Stories?

As a PR professional, it is critical to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc., and often in these cases, time is of the essence. Traditionally, a PR professional would have to go through each and every published article to understand whi

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Knowledge Base Article

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Media Stories

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Sub-Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

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Knowledge Base Article

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Asset classes with macros

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Bulk Create/Update Cases Using Data Flow Pipeline

This article provides detailed steps for creating and updating cases in Sprinklr using an Excel file template with the help of data flow pipelines. It covers the mandatory fields required for case creation and updates and highlights non-editable system fields. By following this guide, you can effici

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Knowledge Base Article

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Bulk Create/Update Cases

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

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Sprinklr Service

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Feature Level Control

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YouTube - API Capabilities and Limitations in Sprinklr Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected YouTube account. However, only a small number are restricted by limitations inherent to YouTube's API. Here are all the related details you are looking for. Publishing CapabilitiesFunctionality 

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Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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How to Create LinkedIn Custom Audiences

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

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Knowledge Base Article

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Create Custom Audience

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Create and Export an Outbound Change Set

An Outbound Change Set allows you to move selected entities from one environment to another connected environment (for example, from a sandbox to a production environment). When you add an entity to a change set, Sprinklr automatically identifies and includes all dependent entities to ensure that th

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Exporting Outbound ChangeSet

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+4

Knowledge Base Article

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Pushing Outbound Change Set

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HSM vs Interactive Template

WhatsApp only permits freeform text when you are responding within 24 hours of a customer reaching out to you. Free-form messages (i.e. any non-messages templates) are responses to user-initiated messages, which can be any type of message within the 24-hour response window.   Whereas a template mess

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Knowledge Base Article

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HSM vs Interactive Templates

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

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PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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Customer-Facing Guided Workflows Widget in Live Chat

OverviewBy embedding customer-facing Guided Workflows within live chat, customers gain the ability to execute predefined processes directly. These processes can range from tasks like submitting a support ticket, checking the status of a refund or repair, troubleshooting device issues, onboarding pro

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Knowledge Base Article

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Guided Workflows on Live Chat

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API Node in Journey Facilitator

The API node in Journey Facilitator serves as a pivotal link between the platform and external systems, enabling users to seamlessly make API calls. Acting as a bridge, it facilitates communication with diverse entities, such as client databases, third-party vendors (e.g., Shopify, Shiprocket, CRMs,

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Knowledge Base Article

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Journey Builder

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Add Support for Azure OpenAI

You can integrate Azure OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys Additionally, we also support fine-tuning Azure OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up an

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Knowledge Base Article

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Add support for Azure OpenAI

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Controlling ACW and Voice settings at Queue level

In Unifed Routing, we can specifically define the configuration of voice calls at work queue level. Each work queue can have a different SLA, After Call Work, and Call Timoeiut settings. In this article we learn how to set these configuration. Enable Voice Settings First, edit any work queue and cli

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Knowledge Base Article

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Additional Use Cases

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Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

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Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

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FAQs and Advanced Use-cases

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Sprinklr Service: 20.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

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Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)