How to Create LinkedIn Custom Audiences

Updated 

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.

You can select the type of audience you want to create from the following:

  • Website

  • Upload Data File

  • Single Image

  • Video

  • Lead Gen Form

  • Document

  • Conversation

  • Company Page

  • Event Retargeting

Notes:

  • LinkedIn’s new DMP segment APIs take up to 48 hours to process an audience for creating a new custom audience. You can implement the old API for this process to create custom audiences efficiently.

    Note that the audience cannot be edited once it is created using the old API. If you are creating the audience via file upload, the file list size should be less than 300K.

  • Enablement of this capability requires additional setup. Please reach out to your Success Manager or tickets@sprinklr.com to enable the DP: PAID_LINKEDIN_CUSTOM_AUDIENCE_STREAMING_API_DISABLED.

​Before You Begin

Familiarize yourself with how to create a Custom Audience in Audience Manager.

Note

In order to create Custom Audiences, you will need to re-add your LinkedIn Ad Account​ in Sprinklr. For more information, see Add and Permission Ad Accounts.

​To Create LinkedIn Custom Audience

  1. Open a new tab and go to Sprinklr Marketing > Advertising > Audience Manager.

  2. Click +Create Audience in the top right corner.

  3. Select Create Custom Audience from the drop down.

  4. Select LinkedIn as the channel and the ad account for which you want to create the audience.

  5. Follow the steps below to create different types of Snapchat custom audiences in the Targeting Details section.

Website retargeting gives you the ability to retarget your website visitors with ad content on LinkedIn.

For example, you can run a campaign to target people who had visited a product page but didn't complete a purchase so as to encourage them to go back to the website to do so. To create a website audience -

  1. Click on the Retention Days field to select the time period for users who have visited your website for that time frame.

  2. In the Match a URL section, click on the drop-down to select from the following options and add the URL -

    • Equals: This option will fetch the audience only when they visit the exact URL provided in the field.

    • Starts with: It will start fetching the audience once they visit the provided URL and carry on their search on the sub URLs of the same URL.

    • Contains: This option will determine that the audience will be fetched when they visit any website containing the provided URL.

  3. Click Save in the bottom right corner to save your custom audience.

  1. In the Select File Content Type field, you will find Add Company selected by default. This is because you are required to manually upload a file containing company details. You can also select Add Member to manually upload a file containing member details.

  2. In the Upload File section, click Upload to upload an already prepared file from your system. Alternatively, you can click Download to download a sample file that you can edit and upload. For more information on supported headers, see List of Supported Column Headers.

Notes:

  • The file needs to be in CSV format with one record per row.

  • Any subsequent addition/removal of users and companies within a Custom Audience will take up to 48 hours.

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LinkedIn Website Audience

  1. LinkedIn Website Audience

  2. Proceed to save your LinkedIn custom audience.

Upload Data File

  1. In the Select File Content Type field, you will find Add Member selected by default. This is because you are required to manually upload a file containing member details. You can also select Add Company to manually upload a file containing company details.

  2. In the Upload File section, click Upload to upload an already prepared file from your system. Alternatively, you can click Download to download a sample file that you can edit and upload. For more information on supported headers, see List of Supported Column Headers.

    Note

    • The file needs to be in CSV format with one record per row.

    • Any subsequent addition/removal of users and companies within a Custom Audience will take up to 48 hours.

    Uploading LinkedIn Data File

  3. Proceed to save your LinkedIn custom audience.

List of Supported Column Headers

Mandatory/Optional

Headers
Member Type Audience

Mandatory Header (Any One)

  • googleaid: A plain text string with a maximum length of 32 characters and all in lower case.

  • firstname and lastname: A plain text string with a maximum length of 20 characters each.

  • googleuid: A plain text string with a maximum length of 32 characters and all in lower case.

  • idfa: A plain text string with a maximum length of 32 characters and all upper case.

  • email: A valid email id with a domain.

Optional Headers

  • jobtitle: A plain text string with a maximum length of 50 characters representing the title name of the contact to match. For example, Software Engineer.

  • country: ISO standardized two-letter country code. For example, US.

  • company: A plain text string with a maximum length of 50 characters representing the company name of the contact to match. For example, Microsoft Corporation.

Company Type Audience

Mandatory Header (Any One)

  • linkedincompanypageurl: The LinkedIn company page URL of this particular company with max length 100 characters. For example, linkedin.com/company/microsoft.

  • companywebsite: The company website domain string in URL format. For example, www.microsoft.com.

  • companyemaildomain: The company email domain string in URL format (sometimes different from the website domain). For example, linkedin.com.

  • companyname: String representing the company name of this company. For example, Microsoft.

  • organizationurn: The LinkedIn company page urn of this particular company. For example, urn:li:organizationurn:123.

Optional Headers

  • postalcode: The postal code of this particular company with a maximum length of 20 letters. For example, 94103.

  • country: ISO standardized two-letter country code. For example, US.

  • city: The city of this particular company with a maximum length of 50 letters. For example, San Francisco.

  • stocksymbol: The stock symbol of this particular company with a maximum length of 5 letters. For example, MSFT.

  • industries: Max three industry names of this particular company each with a maximum length of 50 letters. For example, technology, software.

  • state: The state or province of this particular company with a maximum length of 50 letters. For example, California or CA.