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Model Verification and Versioning within Contact Driver Models

The Versioning feature enables you to make changes in Contact Driver Models without affecting the existing deployed by efficient version management. Additionally, this also allows you to leverage AI to verify Contact Driver Models by checking for errors & warnings for each Contact Driver Group /

Service

Knowledge Base Article

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Creating Contact Driver Models

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Ads Roles and Permissions Overview

Sprinklr helps you analyze, optimize, and eliminate the threat around governance — and deliver a consistent experience at every touchpoint. It goes way beyond just compliance, crisis mitigation, or brand management. Its proactive measures ensure that your brand is portrayed in the right way across a

marketing

Knowledge Base Article

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Overview

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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Service

Knowledge Base Article

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Entry Points

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Case Sampling

​Case Sampling rules help you randomly choose cases from a sample of cases based on the defined conditions. For example, using case sampling condition:You can randomly send a survey to the customers without any bias on a sampled set of cases.Supervisors can audit cases randomly to measure agent perf

Service

Knowledge Base Article

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Case Sampling

RS
Agent Current Attributes Reporting

The Agent Current Attributes report provides a detailed overview of all User/Agent attributes within the Sprinklr System. This encompases details including - User System Properties, User Custom Fields, Routing Skills-Proficiencies and other Routing Settings.The Agent Current Attributes report belong

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Create an Ads Dashboard

A Reporting Dashboard is a collection of widgets that contain visualizations of data based on different metrics, text, or images. A dashboard can have multiple tabs or sections.In Sprinklr Marketing (Ads), you can create reporting dashboards either using pre-built templates or from scratch. These da

marketing

Knowledge Base Article

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Dashboard

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Dial Plan

Business use caseWhenever outbound calls are made from a voice campaign, there is a need for multiple attempts and retries to be made to the customer based on the telephony outcome. While retrying, there is a possibility that the customer might have multiple phone numbers present as well, which adds

Dial Plan

Service

Voice

Knowledge Base Article

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Dial Plan

RS
ChangeSet Approval and Deployment Process

The changeset approval and deployment feature is designed to enable a structured approval process before deploying a changeset on the platform. This process ensures that changes undergo both internal and client approvals, enhancing control and accountability.The approval flow begins when the user cr

marketing

Insights

social

Service

Knowledge Base Article

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Deploying Inbound Change Set

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Create an Editorial Calendar Board

Often users are applying the same set of filters or using the same GroupBy configurations. Users can save these settings in an Editorial Calendar Board, allowing them to easily access a frequently used view without the need to manually apply filters or other such settings each time they wish to see

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

Service

Knowledge Base Article

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Engagement on Linkedin

RS
Optimize Schedule Scenarios

Schedule Optimization enables automated changes to agent schedules by modifying Shift and Activities placements while strictly adhering to the defined Schedule Policies. This feature minimizes staffing imbalances (overstaffing and understaffing) and ensures effective workforce distribution.You can c

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Schedule Scenarios

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How to Setup AI Scoring Rules?

To get AI scoring on a case a Case Update rule has to be setup. Running that rule gives AI scoring on the cases. The different rule condition that is used while setting Up the Send to Scoring Engine actions are explained below.Audit Checklist - This lists out the checklists which are marked standard

Service

Knowledge Base Article

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AI Scoring and Insights

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LinkedIn Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Why Macro's are important in Case Workflow?

​Macros are used to execute multiple actions on an entity with a single click, thus saving a lot of time when multiple actions are needed to be executed at a certain stage of your workflow. Macros play an important role in case management by automating repetitive tasks, standardizing responses, an

Service

Knowledge Base Article

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Why are Macro's important in Case Workflow

RS
Create Alt Text in Publisher using Sprinklr AI+

IntroductionCreating inclusive content isn’t just good practice—it’s essential. Today’s audiences expect accessible experiences, and many brands are striving to meet this demand by adding alt text to images across their social media channels. But doing this at scale can be slow, inconsistent, and ha

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Twilio Porting

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number

service channels - voice

Service

Knowledge Base Article

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Twilio Porting

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Import from Excel into Project Sheet

Project Management's import functionality is designed to streamline data transfer between different tools, enable bulk creation of tasks, maintain consistency across projects, enhance time efficiency, and minimize errors associated with manual data entry. Within Project Management, users have t

marketing

PM_FAQ

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Import/Export Tasks

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Queue Standard Metrics Configuration

Parameters such as Service Level Agreement (SLA) based on Assignment and Response and Short Abandon Time can be updated for individual Work Queues, allowing for tailored reporting specific to each Work Queue's Service Levels. This customization ensures that changes made to the parameters of one Queu

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Standard Metrics

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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How to Compare Milestone Delays Using Custom Metrics

Compare milestone delays using custom metrics to identify friction in the brand’s workflows and improve the brand’s operations.Use date custom fields as custom metrics in Reporting to identify friction in the brand’s workflows and improve the brand’s operations from the insights gathered through rep

marketing

Reporting

Knowledge Base Article

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Manage Custom Metrics