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Use Theme Library for Theme creation

Sprinklr's Theme Library, as the name suggests, is a collection of prebuilt Listening Themes that you can use at any time. Creating themes can be a very time-consuming and manual task. In order to provide a seamless experience, you can make use of the Theme Library which contains out-of-the-box

Insights

Knowledge Base Article

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Theme Creation & Setup

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Export your Editorial Calendar Data

In this article, you will learn how to export your Sprinklr Editorial Calendar into different formats.To Export your Calendar DataNavigate to the Editorial Calendar.In the top right corner of the Editorial Calendar window, click the Options icon and select Export. Enter the Name for your export fi

marketing

About Editorial Calendar

Export the Editorial Calendar

Export Formats in Editorial Calendar

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Knowledge Base Article

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Calendar Import & Exports

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Android

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating WebView and Adding Live Chat URL Before you begin: WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_1866

Service

Knowledge Base Article

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Webview

RS
Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Global Timeout Settings

OverviewThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions.​For example, a user is trying to pay the outstanding balance on their credit card. T

Service

Knowledge Base Article

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Timeout Settings

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

+3

Knowledge Base Article

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Governance (Distributed User)

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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X

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Share Task Views with Other Users

In Project Management, you can share a task view either while creating it or after it has been created. PermissionProject owners, admins, and editors can create and share views. Sharing a view with other users during creationA view can be shared with- Everyone: All collaborators (individual users or

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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How to manage Stories?

To view, sort, and search StoriesClick the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Scroll down to see all the fetched stories in the form of story cards and click the story you want to view. Click the Duration option on the top right corner to sort the stories by du

Insights

Knowledge Base Article

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Media Stories

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Deep-dive into Media Stories

The Story Drill-down dashboard is designed to help PR professionals and other stakeholders understand the events at large and measure the criticality of an event.Each of these tabs takes you through the different aspects of the story and helps in a comprehensive understanding of the progress of an e

Insights

Media Insights

Deep-dive into Media stories

Media Stories

Knowledge Base Article

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Media Stories

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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

marketing

Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Survey Responses in Task Console

Upon triggering a survey, a survey-type task can be generated using survey creation rules.Subsequently, these tasks can be displayed within a custom widget, and the task assignee can be chosen from a list of Sprinklr agents. These tasks are designed to display the survey responses within the Task Co

Service

Knowledge Base Article

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Task Console

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Configure and Publish Video Call Asset

​This is only required for customer-initiated video callsCreate Video Call AssetGo to Digital Asset Manager → Create Asset → Omni Chat templatesSelect Channel as Sprinklr Live chat and Template Type as CardIn the button CTA, under the action, select Sprinklr Video Call​Publish Video Call AssetOnce t

Service

Knowledge Base Article

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Configuration Steps

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Pinterest Ads Reporting Metrics

Leverage this detailed list of all Pinterest metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all Pinterest metrics, along with their descriptions.Pinterest Metric NameSprinklr Metric NameDescriptionConversionsPinterest Total Conversion

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Metrics

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App View v/s Project View

The Crisis Monitoring persona has two views – App View and Project View Note: This feature is in Beta. To enable this feature, a Definition Partnership agreement needs to be signed. Contact your Success Manager.App View This is a Project-agnostic view, i.e., it takes into account all the projects th

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Export Contact Driver

You can export specific versions of a Contact Driver Model to download and review model definitions outside the platform. This capability supports governance, audits, reviews, and offline analysis of Contact Driver configurations. The export process is available from multiple entry points and works

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Creating Contact Driver Models

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Smart Summary on Case Closure via After Call Work

After a call between an agent and a customer ends, Sprinklr AI+ generates a summary of the conversation using transcribed messages in the ACW (After Call Work) form.How does it work?To generate a summary, the transcribed voice messages between the brand and the customer will be sent to Sprinklr AI+

Service

Knowledge Base Article

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Agent Assist

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Compose TikTok Video Shopping Ads

TikTok's Shopping Ads represent a catalog-based advertising format designed to help you effectively engage with your customers on a larger scale. This versatile ad format enables you to connect with both potential and returning audiences. It comprises two targeting components: intent targeting

marketing

Shopping Ads

TikTok

Knowledge Base Article

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Publish TikTok Ads