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Export Contact Driver

You can export specific versions of a Contact Driver Model to download and review model definitions outside the platform. This capability supports governance, audits, reviews, and offline analysis of Contact Driver configurations. The export process is available from multiple entry points and works

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Creating Contact Driver Models

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Smart Summary on Case Closure via After Call Work

After a call between an agent and a customer ends, Sprinklr AI+ generates a summary of the conversation using transcribed messages in the ACW (After Call Work) form.How does it work?To generate a summary, the transcribed voice messages between the brand and the customer will be sent to Sprinklr AI+

Service

Knowledge Base Article

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Agent Assist

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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How to Create an Ad Campaign in Ads Composer

You can compose Facebook, Twitter, LinkedIn, Pinterest, Snapchat, LINE, TikTok, and Nextdoor Ads from the Ads Composer, allowing you to create the same ads through Sprinklr that you can create on various channels. You can create multiple ads for multiple channels through a single platform. This arti

marketing

Knowledge Base Article

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Functionalities

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Create Template Messages for LINE

Sprinklr provides Template Messages that are rendered by LINE. When agents or bots share the LINE template message, customers will view the rendered templates via the LINE app.What are Template Messages?LINE Template Messages are messages with predefined layouts which you can customize. The followin

experience:space

Create Template Messages for Line

article:howto

feature:digital-asset-management

+5

Knowledge Base Article

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LINE

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

Service

+1

Knowledge Base Article

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Platform Modules

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User Category and Nurturing Model for Admins and Advocates ​

The User Categorization and Nurturing model enhances how admins manage and nurture advocates by categorizing users based on behavior and influencer scores.​Admins can create user categories in the admin console and define entry criteria based on engagement metrics. Categories are automatically updat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for xAI

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Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Insights

Knowledge Base Article

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Types of Widgets

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

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Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Compose Facebook Placement Asset Customization Ads

Customize your ad creatives for different placements and increase the visibility of your ads for users.While creating a new creative for your Facebook campaign, you can customize your ad creatives for different placements by enabling Placement Asset Customization (PAC). This will allow you to provid

marketing

Knowledge Base Article

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Facebook Ad Formats

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Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

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Knowledge Base Article

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Advanced Functionalities