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Styling through Guided Workflow Application

This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, padding, an

Service

Knowledge Base Article

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Guided Workflow Application

SH
Replace a LinkedIn Message Ad Campaign with a Conversation Ad Campaign

Conversation Ads allows you to start conversations with professionals and business decision-makers via LinkedIn Messaging on both desktop and mobile devices. In this article, we will explain how to replace an existing Message ad campaign with a Conversation ad campaign to continue running Message Ad

marketing

Knowledge Base Article

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Advanced Use Cases

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Add Music from TikTok’s Music Library to Videos and Photos

OverviewAdding music to your TikTok videos or photos is one of the key ways to make them engaging and trending. TikTok provides a range of tools to help you find the perfect song and customize it to match your video or photo. In this article, we will give you a walkthrugh of how to add music from Ti

Publishing - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Advanced TikTok Capabilities

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Customers request callbacks themselves

1. Customers visit the brand's website and request for callbacks​A customer might visit the brand's website to purchase certain products, for example, a customer can perform an array of operations such as adding a product to wishlist or requesting for a callback via Live Chat. In these sce

Service

Knowledge Base Article

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Callback Use Cases

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Unified Analytics Custom Metrics

MetricDescriptionInstagram Business Post Impressions (Organic) (Unified Analytics)The Number of Impressions on your post which are received organically.Instagram Organic Post Video Views (Organic) (Unified Analytics)The number of views on your video post which are received organically.Instagram Orga

marketing

Knowledge Base Article

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Create & Manage

RS
Create a Request Location Template for WhatsApp Business

Request Location templates contain body text and a Request Location button that users can tap. Tapping the button displays a location sharing screen which the user can then use to share their location. The location is returned as coordinates to Sprinklr once the user clicks to share the location . I

Service

Knowledge Base Article

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Request Location Templates

RS
Widget Configuration-Social Analytics

Reporting in Sprinklr Service, using Social Analytics as a data source, pulls data from a variety of social media platforms, customer service channels, and digital touchpoints where brands engage with customers. Within the Reporting feature, you can customize, expand, and dive deeper into metrics by

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Widget Configuration

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MOAT Ads Reporting Metrics & Dimensions

Once your Moat is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.​DimensionsPaid InitiativeAd SetAd VariantPaid Initiative Channel IDAd Set Channel IDAd Variant Channel IDAd AccountAd

marketing

Knowledge Base Article

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Reporting & Analytics

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Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

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Getting Started

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TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok

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Surveys on Community

Surveys are an integral part of obtaining valuable customer feedback and insights, a vital aspect for businesses looking to enhance their products and services. Community product is natively integrated with Surveys feature that allows you to send surveys to users seamlessly and efficiently when they

Service

Knowledge Base Article

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Native Sprinklr Integrations

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Manage Inbound Change Sets

Inbound Change Sets allow administrators to deploy configuration updates sent from another connected Sprinklr environment (for example, from Sandbox to Production) to the enviornment you are logged in to. When an inbound change set arrives, it appears in the Inbound Change Sets tab with a status of

experience:space

Rollback Changesets

Insights

social

+12

Knowledge Base Article

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Deploying Inbound Change Set

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About the Adobe Ads Integration

What is Adobe AnalyticsAdobe Analytics (SiteCatalyst) allows you to see which posts are driving traffic to their website and use the data to gauge the effectiveness of marketing campaigns. However, accurate reporting requires that outbound posts be consistently tagged with the parameters for SiteCat

marketing

Knowledge Base Article

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Getting Started

RS
Setting Up the In-App distribution with Trigger Conditions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. You can choose from pre-designed formats like micro-surveys or create fully customized pop-ups to align with your brand. Creatives can be activated based on set criteria, lik

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Make External API Calls via Guided Workflows

OverviewThe API node in a guided workflow enables users to make API calls to external systems.APIs are mini-programs that facilitate the retrieval of data from third-party servers or applications. For example, you can connect to a CRM system that stores customer information such as account balances,

Service

Knowledge Base Article

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External API Calls

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AI Creative Insights Ads Reporting Metrics & Dimensions

AI-Powered creative insights metrics and descriptionsDimension/MetricDescriptionCreative Insight: Aspect RatioBreakdown of Aspect Ratio of the Asset used in an Ad.Creative Insight: Video LengthBreakdown of Video Length of the Video Asset used in an Ad.Creative Insight: Video Length CategoryCreative

marketing

Knowledge Base Article

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Functionalities

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Copy Properties from Draft to Asset

Create a Draft rule to automatically copy properties from the Draft message onto the Media Asset. This way users do not have to manually update the properties of assets and can automate this entire process by setting up the following rule. Once the rule is enabled, all the tasks satisfying the condi

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Draft Rules

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Mapping Unified Analytics Metrics to Source Metrics

If you wish to analyze and compare Organic Posts vs. Paid Posts metrics in the same reporting widget, you can use the given dimensions and metrics in this article.List of the Unified Analytics MetricsBelow, you will find all the Unified Analytics metrics along with their corresponding Source names.U

marketing

Knowledge Base Article

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Create & Manage

RS
Create or Link Jira Ticket

You can create a new Jira ticket for a Sprinklr case or link an existing Jira ticket directly from the Care Console. This guide provides step-by-step instructions on how to manually send create a Jira ticket for a Sprinklr case.​Prerequisites Before you begin, ensure the following prerequisites are

marketing

Insights

social

Service

Knowledge Base Article

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Setup