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Single Select Field

This field lets you choose a single option from the drop-down list. For example, adding a single user from the drop-downlist.The article outlines the steps to create a Single Select Field Field in Entity Studio.Creating a Single Select Field in Entity StudioNavigate to Launchpad. From the Sprinklr S

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

Service

Knowledge Base Article

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Use-Case Deployments

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Rank Order

The Rank Order question enables respondents to rank a list of items according to their preferences or importance. It's an effective way to gain insights into how customers prioritize various features, products, or services.This question type provides businesses with clear, organized data on customer

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Survey Questions

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Digital Reporting DPs and its Use Cases

DPFunctionalityCASE_REPORTING_SERVER_TYPE_ENABLEDTo switch over to universal case reporting ES instead of reporting ESASSET_BASED_SLA_PRESET_ENABLEDASSET_BASED_SLA_PRESET_ENABLED_REPORTSAutomatically apply SLA preset based on accountREPORTING_CALCULATED_METRICS_PARENT_PATH_ENABLEDIssue with nested c

Service

Knowledge Base Article

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Custom Reporting and Filters

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Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Send One Time Notification for Proactive Messaging

Sprinklr allows brands to send one-time marketing campaigns on WhatsApp for promotional, transactional, and marketing purposes. This involves starting a brand-initiated conversation hence only HSM templates can be sent. The whole process can be divided into 4 steps where:Create marketing content (HS

Service

Knowledge Base Article

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Trigger Bulk Campaigns

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Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Adding a Microsoft Exchange Email Account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Service

Knowledge Base Article

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Setting up Email Accounts

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Case SLA Report

Overview:In this report, is used to find each action level report on case, this allows us to report on each agent assignment, Queue Removal, Brand response. The following actions are recorded in this report, and the duration of each action can be calculated from Case Creation or Fan Activity or Agen

Sprinklr Service

Service

Reporting Glossary

Updated Article

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Knowledge Base Article

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Report Glossary

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Best Practices for Ads Roles & Permissions

In this article, Let's learn the best practices for creating roles for ads users in Sprinklr is to create 4 Global Roles, called Peronas, and assign each user to one of them. The four personas are:Ads Media PlannerAds Media PractitionerAds Creative PublisherAds Insights AnalystIn charge of plan

marketing

Knowledge Base Article

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Best Practices

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Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Report Glossary

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Edit a Project

Overview If you are a Project Owner or Admins, you can edit or update the details of your Project. You can edit standard properties like Name, Status, Priority and, Start and End Dates. You can also add or remove Collaborators, add, remove or update Project Dependencies and edit other custom propert

PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

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Knowledge Base Article

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Manage Projects

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Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

marketing

Knowledge Base Article

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Advanced Use Cases

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Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Enabling Single Logout (SLO) on Sprinklr

Single Logout (SLO) is a security feature in Single Sign-On (SSO) systems that ensures your session is terminated across all connected applications and services when you log out of one. By enabling SLO, organizations streamline session management and reduce the risk of unauthorized access, as you&#x

social

Knowledge Base Article

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SSO

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Multi Select Field

The article outlines the steps to create a Multi Select Field in Entity Studio. This is a field type that allows you to adda field type where you can select more than one option at a time. For example, adding multiple tags to your form.Creating a Multi Select Field in Entity StudioNavigate to Launch

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Unified Platform: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

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Core Platform and Cross-Products Enhancements

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Knowledge Base Article

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v17.4.0 (April)

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Creating and Managing Work Queues

For a case or call to be assigned by Unified Routing, it must be routed into one of the Work Queues present in Unified Routing from the Rule Engine / IVR. These queues created in UR become available in the Rule Engine / IVR from where cases/calls are diverted to the work queues. Work Queues act like

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Setting up Queues

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LINE Capabilities and Limitations

LINE is a mobile-first application where users can exchange texts, images, video, and audio, and conduct free VoIP conversations and video conferences. We currently support the exchange of messages via the LINE Business Connect API.LINE accounts that can be added, include Official Accounts with LINE

experience:space

capabilities

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LINE