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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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Adding Google.com as a source

Learn how to add Google.com as a Location Insights review source.Google.com is available as a premium source exclusively to Location Insights users. Brands can get access to the public reviews of their own locations as well as competitor locations on Google My Business (GMB) location pages. With a l

Insights

Knowledge Base Article

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Sources

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Share a Contact Card with Viber Community

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, you can

experience:space

channel:viber

Viber

article:howto

+6

Knowledge Base Article

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Engage, publish and report on Viber

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

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Knowledge Base Article

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v18.8 Summer Release (August)

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React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​Minimum Supported React Native VersionStarting with April 2026 (upcoming release):The minimum supported React Native (RN) version will be React Native v0.80.This update aligns with React Native’s official deprecation of versions 0.79 and below.Ac

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Knowledge Base Article

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React Native

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Building a Static Flow

Before You BeginEnsure you have an understanding of WhatsApp Flows and the various elements required for their compositionConversational AI Persona Application setupEnabling Flows for Associated Partner Environment and Numbera) Identifying Partner ID:Login: Access your Sprinklr environment using the

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Knowledge Base Article

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WhatsApp Flows

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Compose Pinterest Carousel Ads

Show multiple images within a single pin and enhance your users' experience using the carousel ad format. Carousel is a Pinterest ad format that allows multiple images to be shown within a Pin. The Pin will appear like the current standard Promoted Pins within the feed, with distinctive pagination d

marketing

Knowledge Base Article

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Publish Pinterest Ads

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About the AI+ Carousel Ad Copy Generator

Introduction In the realm of advertising and content creation, the ability to tell a captivating story can set your brand apart. Enter our feature: "Carousel Linked Stories with Custom Prompts" within the Ads Composer and Ads Creative Library. Designed for creative creators and content wri

marketing

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

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Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Knowledge Base Card

Include a header icon that symbolizes the Knowledge Base or aligns with the content theme. Pair this icon with a clear and informative header text, which succinctly describes the card's content or purpose. Additionally, incorporating a search placeholder within the card guides users in initiati

Service

Knowledge Base Article

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Home Screen

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Gallery: Link Preview and Quoted Tweets

Sprinklr Gallery allows you to set up the previews for link and quoted tweets directly on your website embeds allowing your visitors to quickly have a glimpse of these posts, providing them with more context without the need of clicking individual posts for additional details.You can fine tune the d

Display - SES

Quoted Tweets in Gallery

Quoted Tweet

social

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Knowledge Base Article

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Gallery

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HSM Carousel Templates for WhatsApp Business

​Note: Pause on WhatsApp Marketing Messages for US Customers Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authentication, service convers

Service

Knowledge Base Article

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HSM - Carousel Templates

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Additional Features and Components

Dashboards Every Crisis Project has its own Crisis Monitoring Dashboard. This can be used to track and monitor broad-level metrics associated with a Crisis Project, like the trend-line of crisis messages over the week, split across crisis categories, source distribution, etc.  Boards Users can creat

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Carousel Template

Note: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.When you need to present a user with multiple options to choose from, use a rich card carousel. Carouse

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Knowledge Base Article

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Carousel Templates

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

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release_note

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v15.2.0 (February)

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has access to

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Quick Select Card Template

Within the Live Chat widget, you can swiftly create and deploy a Quick Select Card template to engage with customers. This card offers versatile options, including a grid variant, a pills variant, or a combination of both.To get this template enabled, please raise a support ticket by contacting tick

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Knowledge Base Article

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Rich Text Assets

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Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

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Knowledge Base Article

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Roles and Permissions