Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

RS
Sprinklr Marketing : 19.8 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.​​Sprinklr

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

RS
Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Service

Knowledge Base Article

 • 

Configuration Steps

RS
Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

 • 

Self-Service Support

SH
Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

+3

Knowledge Base Article

 • 

Benchmarking Smart Alerts

SH
What Actions are Available in Widgets?

SummaryOn the Ads Reporting Dashboard window, hover over the desired widget Options icon  in the top right corner of the widget to see all the available actions. This article will cover about all the types of actions available in widgets.Widget Options — Descriptions ​ActionDescriptionEdit W

marketing

Knowledge Base Article

 • 

Widget

RS
Capabilities and Limitations - Gainsight Community

In this article, we will cover the capabilities of Gainsight Community within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYes, Image format supported: PNG, JPEGVideo PostNoEngageme

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

 • 

Capabilities and Limitations - Gainsight Community

SH
How to Configure a rule to prevent agents from making large changes in Canned Responses before replying?

How you can configure a rule to restrict agents from making large edits in the canned responses if the edits do not meet the accepted criteria.Sprinklr gives you the ability to stop an outbound message if changes made in the message fail the accepted criteria. This criterion can be configured based

Service

Knowledge Base Article

 • 

Troubleshooting and FAQs

RS
Configure Custom Fonts in Live Chat

IntroductionCustom fonts can be enabled in Sprinklr Live Chat to ensure consistency across overall branding and provide a uniform user experience. Customizing fonts allows you to enhance the personalization and professionalism of your chat interface.This article outlines the process for configuring

Knowledge Base Article

 • 

Typography

SH
Permission to Deactivation and Re-Add Notification in Reporting Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the reporting dashboard will view a notification bar at the top highlighting recently deactivated accounts. On clicking the notification, the user

Deactivation Notification in Reporting Dashboard

social

Reporting - SES

Re-Add Notification in Reporting Dashboard

+1

Knowledge Base Article

 • 

Getting started with reporting dashboard

RS
Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

 • 

Reporting

SH
API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

Service

Knowledge Base Article

 • 

Configure an Extension in Sprinklr

SH
Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Insights

social

Service

Knowledge Base Article

 • 

Integration Guides

SH
Case Summary

Case Summary provides a quick overview of a case, allowing agents to grasp the context at a glance without reading the entire case history.All cases created in Sprinklr include a Summary field, where agents can enter notes that highlight key details. This field is also included when exporting a case

Service

Knowledge Base Article

 • 

Case Summary

RS
Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Getting started with reporting dashboard

RS
Setting Up an Adhoc SMS Survey Distribution

Creating an SMS Distribution allows you to send survey links directly to recipients through text message. You can customize various settings, including distribution details, SMS content, link expiration, and response limits. Additionally, you can set up reminders to encourage participation and sched

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

SMS Distribution

RS
Configure Assign Agent Node in IVR

The Assign Agent Node in the IVR builder is used to route calls to a live agent or create a task for agent handling. It provides flexibility to define agent preferences, queue settings, and call behavior during assignment.PrerequisitesBefore configuring the IVR node, ensure the following requirement

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

How to Setup Business Logic

RS
Building Custom Dashboards Using CFM (Surveys) Data

This module allows you to build custom reporting dashboards tailored to your specific analysis needs. Unlike the fixed, non-customizable per-question analytics view, it offers greater flexibility by enabling you to choose relevant metrics, apply filters, and organize data to suit your goals. This em

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

 • 

Building Custom Dashboards Using CFM (Surveys) Data

SH
Version History of a Guided Workflow

OverviewWith version history, you can easily access and review previous versions of your guided workflow. It provides valuable information about the changes made, such as who made the changes, when they were made, and the specific modifications that were implemented. This feature enables you to trac

Service

Knowledge Base Article

 • 

Version Management

RS
Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Link Click Tracking

SH
Add a Custom Field

In this article, we will cover the steps to add a new custom field in Sprinklr.Steps to add a Custom FieldClick the New Tab icon. Under Governance Console, click Custom Fields within Platform Setup.In the top right corner of the Custom Fields window, click Add

experience:space

article:howto

Custom Fields

social

+1

Knowledge Base Article

 • 

Custom Fields