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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Service

Knowledge Base Article

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Creating Contact Driver Models

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Compose Interactive Polls for Instagram Story Ads

Get more engagement from your customers by integrating interactive polls for Instagram story ads.While composing an Instagram Story Ad within Ads Composer, you can add Interactive Polling Stickers to your ads. Interactive ads in Instagram Stories allow brands to be more engaging and playful in order

marketing

Knowledge Base Article

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Facebook Ad Formats

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Smart Bidding Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Bidding within Strategy Groups to provide you with better visibility of Ads that have smart bidding enabled. This will allow you to track and monitor your most effective strategy groups based on performance and align your ads based on the analyzed data.Reporting

marketing

Knowledge Base Article

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Reporting & Analytics

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

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How to Configure Welcome Messages Webhooks

Note: This feature is currently not working as expected as communicated by Meta, we currently do not have a timeline for the issue resolution. Please refer to this link for reference.​​You can improve the user experience by sending a welcome message to users when they open the chat window with your

Service

Knowledge Base Article

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Welcome Messages

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Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

26.1

Sprinklr Service

20.7.1

Knowledge Base

+3

Knowledge Base Article

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Create and Manage Articles

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Case Description Using Guided Workflows

This article outlines the steps to display a case description it within Guided Workflows for better agent visibility.​Steps to Add Case Description Within Guided WorkflowsClick the New Tab icon. Under the Sprinklr Service tab, select Guided Workflows within Resolve. You can either create a new Guide

Service

Knowledge Base Article

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Creating a Guided Workflow

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Manage Accounts

Once you add an account within Sprinklr, you can view and edit your account details, add web analytics to your saved account, and deactivate/reactivate or remove the account permanently. Sprinklr supports over twenty-eight social channels. You can add an account from Account

marketing

Insights

social

Manage Accounts

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Knowledge Base Article

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Account

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Agent Readiness - An Overview

OverviewIn modern contact centers, ensuring consistent communication between agents and customers is critical. Technical issues such as microphone malfunctions, WebRTC connectivity problems, or unexpected system outages can disrupt the agent experience and lead to missed calls, reduced customer sati

Service

Knowledge Base Article

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Agent Readiness Overview

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Reporting Dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Reporting Dashboards to keep your team informed. You can easily customize your export by selecting the fi

Service

Knowledge Base Article

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Reporting Use Cases

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Banner

The Banner Widget is an essential feature of the Sprinklr Community product that enables users to create customized banners for different community pages. This widget is a visual element that typically appears at the top of the community page and displays a banner image or message. ​The banner widge

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Widget Library

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Guided Workflow Screen Components - Attach File

OverviewThe Attach File feature in a form allows users to upload and submit files as part of their response or input. This feature is typically used to gather additional documents, images, or relevant files needed for processing, validation, or record-keeping. This feature is commonly used in applic

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Applying Strategy Groups to Google Demand Gen Ads

You can apply Strategy Groups for Google Demand gen Ads and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer and Rule Engine.​Strategy Groups currently

marketing

Knowledge Base Article

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Advanced Use Cases

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Email Templates

Email Template feature ensures that community users are consistently updated with the latest happenings in their Community through automated email notifications. Whenever a relevant activity takes place within the Community, these custom-tailored emails are triggered and dispatched to keep members i

Service

Knowledge Base Article

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Email Notification

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How to Optimize Ads with Google Analytics Data

Once you've set up your Google Analytics report in Sprinklr, you can use the data to gain insights into your website performance and make informed decisions about your digital marketing strategy. Here are some tips for analyzing and optimizing your data:​Identify trends and patterns in your web

marketing

Knowledge Base Article

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Publishing & Optimization

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FAQs - Sprinklr AI Agent

This article lists some of the Sprinklr AI Agent Frequently Asked Questions and Solution. ​How to connect channels with Sprinklr AI Agent?To connect channels with the AI Agent, you need to follow the same steps as in Conversational AI, which is via Rules.​How to publish assets through Sprinklr AI Ag

Knowledge Base Article

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FAQs-Sprinklr AI Agent

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module