Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Conditions applicable with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

 • 

Autofill rules

RS
Case SLA Report

Overview:In this report, is used to find each action level report on case, this allows us to report on each agent assignment, Queue Removal, Brand response. The following actions are recorded in this report, and the duration of each action can be calculated from Case Creation or Fan Activity or Agen

Sprinklr Service

Service

Reporting Glossary

Updated Article

+1

Knowledge Base Article

 • 

Report Glossary

SH
Send One Time Notification for Proactive Messaging

Sprinklr allows brands to send one-time marketing campaigns on WhatsApp for promotional, transactional, and marketing purposes. This involves starting a brand-initiated conversation hence only HSM templates can be sent. The whole process can be divided into 4 steps where:Create marketing content (HS

Service

Knowledge Base Article

 • 

Trigger Bulk Campaigns

RS
Setting Up AWS Chime Account for Video Calling

You can integrate Live Chat with AWS Chime to enable video chat functionality. This involves setting up an AWS Chime account with the necessary permissions and linking it to Sprinklr. To support video recording and transcription, you can additionally configure service-linked roles in AWS and set up

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Configuration Steps

RS
Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Report Glossary

SH
Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

RS
Meta Security Updates - FAQs

Q: What is a media URL?A: Media URLs are unique web addresses (links) generated for accessing media files such as images, videos, and audio. With respect to these changes, these are URLs associated with media within messages shared via Meta channels such as Facebook, WhatsApp, Instagram. ​Q: What Ch

social

Knowledge Base Article

 • 

Meta Media Access Updates

SH
Best Practices for Ads Roles & Permissions

In this article, Let's learn the best practices for creating roles for ads users in Sprinklr is to create 4 Global Roles, called Peronas, and assign each user to one of them. The four personas are:Ads Media PlannerAds Media PractitionerAds Creative PublisherAds Insights AnalystIn charge of plan

marketing

Knowledge Base Article

 • 

Best Practices

SH
Adding a Microsoft Exchange Email Account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Service

Knowledge Base Article

 • 

Setting up Email Accounts

SH
Digital Reporting DPs and its Use Cases

DPFunctionalityCASE_REPORTING_SERVER_TYPE_ENABLEDTo switch over to universal case reporting ES instead of reporting ESASSET_BASED_SLA_PRESET_ENABLEDASSET_BASED_SLA_PRESET_ENABLED_REPORTSAutomatically apply SLA preset based on accountREPORTING_CALCULATED_METRICS_PARENT_PATH_ENABLEDIssue with nested c

Service

Knowledge Base Article

 • 

Custom Reporting and Filters

SH
Copy over information from a Request form response to Request Custom Fields

Request form response is visible in the overview tab of request third pane.  Request custom fields are visible in properties tab of request third pane. We can copy over information from a Request form response to Request Custom Fields by using a request or request update rule. This also helps in pop

marketing

Knowledge Base Article

 • 

Requests Third Pane

SH
What is Ads Campaign QA Checklist?

Eliminate the risk of off-brand advertising with an automated QA Checklist.

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

 • 

What is QA Checklist?

RS
Manage and Share Editorial Calendar Boards

OverviewEditorial Calendar Boards are an efficient way of sorting and organizing your Editorial Calendar to improve efficiency and enhance collaboration. You can easily Lock, Update, Edit, or Share your Editorial Calendar Boards through the Options menu. Edit, Lock or Delete Editorial Calendar Board

marketing

Knowledge Base Article

 • 

Calendar Boards

SH
Adding Alt Text to Images while Publishing

In the continuous effort to make Sprinklr accessible for all customers, we have introduced the capability to add Alternate Text (Alt Text) to your Image or GIF post. This article will cover what is alt text and the steps to add it while publishing an image from Sprinklr.What is an Alt Text?Alt text

Publishing - SES

social

Sprinklr Social

20.10

+3

Knowledge Base Article

 • 

Getting started with publishing

SH
Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

 • 

Publish TikTok Ads

RS
Managing Workflows

The Workflows Record Manager in Customer Feedback Management offers a centralized platform for overseeing all workflows established within the Customer Feedback Management module. It enables you to see a list of current workflows, providing an overview of their statuses and configurations.You can re

Insights

Knowledge Base Article

 • 

Managing Workflows

SH
Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

marketing

Knowledge Base Article

 • 

Advanced Use Cases

RS
Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Configure Slot Based Appointment Booking through IVR

RS
Multi Select Field

The article outlines the steps to create a Multi Select Field in Entity Studio. This is a field type that allows you to adda field type where you can select more than one option at a time. For example, adding multiple tags to your form.Creating a Multi Select Field in Entity StudioNavigate to Launch

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

Fields and Relationship

RS
Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

 • 

Compose Snapchat Ads