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Esendex Account Addition

Esendex has been integrated into Sprinklr as an SMS channel, enabling the sending and receiving of text messages seamlessly within the platform.Note: Please raise a support ticket at tickets@sprinklr.com to receive the wehbook URLs for enabling publishing and grabbing support in Sprinklr for an esen

Service

Knowledge Base Article

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Esendex

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Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

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Knowledge Base Article

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Benchmarking Smart Alerts

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What Actions are Available in Widgets?

SummaryOn the Ads Reporting Dashboard window, hover over the desired widget Options icon  in the top right corner of the widget to see all the available actions. This article will cover about all the types of actions available in widgets.Widget Options — Descriptions ​ActionDescriptionEdit W

marketing

Knowledge Base Article

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Widget

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Persona App Controls for Grouped Queues

The Grouped Queues and Grouped Queue Monitoring modules provide supervisors with centralized access to manage and monitor collections of related work queues and their associated agents. These modules can be integrated into the Supervisor Console persona app through the Persona App Manager.Two screen

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Grouped Queues Monitoring

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Message Level Reporting

Message-level Reporting provides a detailed and granular analysis of both voice and non-voice interactions by breaking them down at the individual message level. This allows for deeper insights into each interaction's content, context and flow. By examining these elements individually, organizations

Service

Knowledge Base Article

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Detailed Dashboards

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Create a Display

Creating a Display allows you to manage multiple locations where you can showcase visualizations on physical screens, whether you're creating temporary Displays for events or managing a full-time Display of social activity in your store or front office.Sprinklr Display makes it easy to set up a

experience:space

Display - SES

release:N-A

social

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Knowledge Base Article

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Display

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Service

Knowledge Base Article

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Tracking nature of calls

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Publishing Tool

Publishing enables you to customize message delivery timing and enhance chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific business needs and

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Communication Tools

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Version History of a Guided Workflow

OverviewWith version history, you can easily access and review previous versions of your guided workflow. It provides valuable information about the changes made, such as who made the changes, when they were made, and the specific modifications that were implemented. This feature enables you to trac

Service

Knowledge Base Article

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Version Management

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Funnel widget

A Funnel chart is a type of widget used to represent the stages in a process, often used to visualize a sales process. It is called a funnel chart because it looks like a funnel, with a wide opening at the top and a narrow opening at the bottom. The width of each section of the funnel represents the

Insights

Funnel Widget

Knowledge Base Article

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Types of Widgets

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Create a Video Type Post in Advocacy

Video Type posts are the type of posts that contain a Video that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the video from the computer. How Media Type (Image/Video) Posts are Different from Link Type The most striking difference between a L

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Stacked Column widget

The Stacked Column widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Column chart, the categories are represented by vertical bars th

Stacked Column Widget

Insights

Knowledge Base Article

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Types of Widgets

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Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Setup Content Targeting to Build a Personalized User Experience 

Content Targeting, also referred to as content segmentation, is a huge part of Advocacy experience. The advocacy website content segmentation is the process of writing, designing, and organizing content for each of your website’s segmented groups of advocates. Essentially, content segmentation allow

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

Service

Knowledge Base Article

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Accessibility

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Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

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Knowledge Base Article

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Report Glossary

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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

marketing

20.10

Updated Article

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Knowledge Base Article

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Publish TikTok Ads

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When to use Alerts?

As a Supervisor, you need to monitor your agents and the assigned cases to them in order to deliver best to your customers. There are always some situations that require special attention like high case traffic from a particular channel, large number of missed calls in a queue, high waiting time of

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Knowledge Base Article

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Alerts Monitoring

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Configuring Skills required for each Case

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

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Setting up Skill based routing