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Macro Tool

The Macro Tool allows the AI Agent to execute predefined actions, automating tasks and streamlining workflows. Steps to Configure a Macro ToolFollow the steps below to configure the Update Properties Tool in AI Agent Studio:​1. Access the Macro ToolNavigate to AI Agent Studio from the Sprinklr Launc

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Listening Content Links

OverviewWithin Listening, you can create lists of Content Links to use in Listening Insights. With these Content Links, you can easily filter and route messages based on the links used in the body of a message. i.e., if you add www.forbes.com to a Content Link, you can filter out all messages source

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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About GDPR and Privacy Cloud

General Data Protection Regulation (GDPR) redefines what is classified as personal information and introduces various obligations for how it is stored and processed (you must design all your processes with security in mind) as well as new rights for individuals the data applies to. This law applies

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Create HSM Template through Source Agnostic Channel

In Sprinklr, you can create and manage Highly Structured Message (HSM) templates without binding them to a single WhatsApp account. Instead, templates are associated with a Source Agnostic Account, enabling cross-account reuse, simplified governance, and easier rollout of messaging assets across reg

Service

Knowledge Base Article

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Source Agnostic

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How to Create a Paid Custom Widget

SummaryReporting Insights in Sprinklr centralizes data from all your social channels and accounts. While adding a widget to your Ads Reporting dashboard, you can use the Widget Library to easily customize and add pre-existing templates to your dashboard. You can also use the widget editor, where you

marketing

Knowledge Base Article

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Widget

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Create Facebook Ads

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iFrame Widget

Iframe Widget is a widget that can be used to embed a different application. Within the iFrame widget, users can integrate the URL of their Knowledge Base, Website URL, Third party tools, etc. Agents can easily view or copy the information from iframe widget and draft their response accordingly with

Service

Knowledge Base Article

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Custom Widgets

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

marketing

Knowledge Base Article

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Setting up Strategy Groups

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Message Level Reporting

Message-level Reporting provides a detailed and granular analysis of both voice and non-voice interactions by breaking them down at the individual message level. This allows for deeper insights into each interaction's content, context and flow. By examining these elements individually, organizations

Service

Knowledge Base Article

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Detailed Dashboards

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Service

Knowledge Base Article

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Setting up Speech Profiles

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Outbound Voice with Ozonetel

Agent First Dialers​1. Agent invokes Dial API to initiate a manual call.2. Sprinkler pushes this call to kookoo API which puts it in the queue3. CPS outbound dialer reads dial data from queue.4. CPS initiate call to WebRTC server.5. After agent answer call, CPS will send an API Request to Kookoo API

Service

Knowledge Base Article

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High Level architecture of Outbound

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

marketing

Insights

social

Service

+1

Knowledge Base Article

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Security

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Conversation Routing

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With this new model, Facebook Pages can assign control of user conversations to different connected apps—such as Sprinklr—based on the entry point of the message. This article outlines how Sprinklr su

Service

Knowledge Base Article

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Conversation Routing

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Route to Agent Tool

The Route to Agent Tool allows an AI Agent to seamlessly transfer a conversation to a human agent when automation reaches its limits. This ensures that users receive timely assistance during complex or sensitive interactions. It enables smooth handoffs from AI Agent to human agent to improve user sa

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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LinkedIn Connected TV (CTV) Ads

Expand your reach and engage your audience with premium video ads on larger screens using LinkedIn CTV Ads. Leveraging LinkedIn's extensive network of one billion professionals, these ads are powered by valuable first-party data. In this article, you will learn how to enable LinkedIn CTV ads for you

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Outbound Specific Reports

​Live Campaign Performance ReportThis is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. For the agents who are assigned to the Campaign, this report details the agent’s current activity s

Service

Knowledge Base Article

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Report Glossary

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Sources FAQs

Below are some of the frequently asked questions about Sources in Location Insights –What is meant by sources in Location Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client specific data into Sprinklr to run AI models on, are known as sources.How i

Insights

Knowledge Base Article

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FAQs

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Glossary: Workflow Engine

Here are some workflow engine-specific terminologies that you need to get accustomed to for seamless usage of the feature.​Workflow Engine— Field Descriptions#TermDescription1Quick FiltersQuickly filter workflows based on status, associated assets, and owner of the workflow.2Select AllCheck the box

glossary

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

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How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

marketing

Sub-Campaign

Knowledge Base Article

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Configuration & Setup