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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

Service

Knowledge Base Article

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Setting up Speech Profiles

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Create Strategy Group

The Strategy Group capability within Ads Manager helps you easily create and apply various optimizations to your ad campaigns. This capability provides a platform where you can add parameters that are common to multiple optimizations from a single place.You can add one or more (Smart Budget, Smart B

marketing

Knowledge Base Article

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Setting up Strategy Groups

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Compose Facebook & Instagram Ads

Sprinklr's Ads Composer allows you to create ads for a defined audience and helps you stay within budget using effective bid strategies.Advertising on Facebook and Instagram allows you to create visually immersive stories that reach over 2 billion monthly active users worldwide.Select Account and Ob

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marketing

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Create Facebook Ads

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Multiple Leaderboards in Sprinklr Advocacy

Sprinklr Advocacy now supports creating and managing multiple leaderboards directly from the Admin Console, eliminating the need for support tickets. This feature allows you to keep competitions fresh and boost engagement by customizing leaderboards based on time periods, content categories, or user

Advocacy - SES

social

Sprinklr Social

New Article

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Knowledge Base Article

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Gamification

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Standard Metrics Configuration

Sprinklr Service Reporting allows you to customize the definitions of Sprinklr’s standard service metrics for frequently used contact center key performance indicators (KPIs), such as Average Handle Time (AHT) and Service Level. This is done using Standard Metrics, which stores the definitions of fr

Sprinklr Insights

26.1

Sprinklr Service

20.10

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Knowledge Base Article

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Standard Metrics

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Events Repository in Forecasting

The Events Repository allows you to create and manage events centrally within the Workforce Management (WFM) system. It helps you account for abnormal fluctuations in interaction volumes or average handling time caused by events not covered by typical seasonal, intra-week, or intra-day trends. Examp

Service

Knowledge Base Article

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Forecast Scenarios

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How to Configure Smart Budget Strategy Groups

Manage your budget and make the most of your ads using Smart Budget Strategy Groups.While creating a Strategy Group within Ads Manager or Ads Composer, you need to add your budget details. Creating a Smart Budget Strategy Group will provide an insight into how you want your budget to be handled. Bas

marketing

Knowledge Base Article

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Setting Up Smart Budget

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Location Insights on Owned Accounts

Learn how you can add your owned account pages (Facebook Page, Twitter, Google My Business, and BazaarVoice) to your business locations.By adding an account to a Business Location, you can pull content from your owned Account pages into Location Insights reporting. This allows users to utilize locat

Insights

Knowledge Base Article

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Sources

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Reply Assistance

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analyzing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Integrations

ChatGPT

Service

Knowledge Base Article

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Agent Assist

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TikTok Pull and Push via linked Business Account

TikTok Spark Ads allows you to leverage your organic content and create a more native experience with your advertising. There are two ways in which you can create Spark Ads:Using Authorized TikTok Posts (authorized via video codes). Learn more in this article.Using your own linked TikTok Business Ac

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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What is CSAT and How is it Scored?

Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip side, satisfie

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Customer Satisfaction Analysis

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Create and Manage Knowledge Base Categories

Categories are a way to organize content into groups based on their shared characteristics or properties. They help to make it easier for users to find the information they are looking for by providing a structured and intuitive navigation system.Categories can be created based on a variety of crite

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Create and Manage Categories

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How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

marketing

Sub-Campaign

Knowledge Base Article

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Configuration & Setup

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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How to Configure Ads Web Analytics at the Ad Account Level

This article will cover the process of configuring web analytics at an ad account level. This will automate the process of applying web analytics, Sprinklr will append web analytics in all URLs for that particular ad account.Configure Web Analytics For DomainClick the New Tab icon. Under the Governa

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Configure Web Analytics at Ad Account Level

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Macro Tool

The Macro Tool allows the AI Agent to execute predefined actions, automating tasks and streamlining workflows. Steps to Configure a Macro ToolFollow the steps below to configure the Update Properties Tool in AI Agent Studio:​1. Access the Macro ToolNavigate to AI Agent Studio from the Sprinklr Launc

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Listening Content Links

OverviewWithin Listening, you can create lists of Content Links to use in Listening Insights. With these Content Links, you can easily filter and route messages based on the links used in the body of a message. i.e., if you add www.forbes.com to a Content Link, you can filter out all messages source

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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How to Voice out Information to Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​The Operator Says node allows us to define the messages played for users in the IVR. Within this node, you can enter text that will be c

Service

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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About GDPR and Privacy Cloud

General Data Protection Regulation (GDPR) redefines what is classified as personal information and introduces various obligations for how it is stored and processed (you must design all your processes with security in mind) as well as new rights for individuals the data applies to. This law applies

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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WhatsApp Calling in Sprinklr

Sprinklr supports WhatsApp Business Calling for inbound voice interactions, allowing agents to connect with customers on their preferred communication channel—WhatsApp.​With this enhancement, agents can receive inbound WhatsApp calls, using the same workflows in call controls available for standard

Sprinklr Service

New Article

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Knowledge Base Article

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WhatsApp Calling in Sprinklr