Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.9K)

SH
Smart Bidding Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Bidding within Strategy Groups to provide you with better visibility of Ads that have smart bidding enabled. This will allow you to track and monitor your most effective strategy groups based on performance and align your ads based on the analyzed data.Reporting

marketing

Knowledge Base Article

 • 

Reporting & Analytics

SH
Filter the Reporting Dashboard in Sprinklr Mobile App

In the Reporting Dashboard in the Sprinklr Mobile App, using filters can help you zero in on the information that you need to see by allowing you to select specific criteria that content meets in order to be displayed. For example, you can filter the Dashboard by Account Group, and see only data ass

Service

Knowledge Base Article

 • 

Filter the Reporting Dashboard

RS
Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

 • 

Setting Workflow Trigger Events

SH
How to Remove Applied Strategy Group Optimizations

Based on the requirements, you can exclude various Strategy Group optimizations applied to different ad entities. This capability is currently supported for Smart Ad Rotation, Smart Bidding, and Stop Loss optimizations.Things to RememberYou can exclude your applied Strategy Groups at

marketing

Knowledge Base Article

 • 

Setting Up Smart Bidding

RS
Set Up Video Calling for React Native

Brands can integrate video calling into their mobile apps through Sprinklr Messenger. This guide explains how to integrate and configure video calling in Sprinklr Messenger for React Native using the Amazon Chime SDK.PrerequisitesTo integrate AWS Chime, ensure the following prerequisites are met:AWS

Service

Knowledge Base Article

 • 

Set Up Video Calling for React Native

RS
Importing and Exporting Bulk Voice Applications

This feature allows you to import and export voice applications in bulk. This feature is designed to simplify the management of multiple voice applications, saving time and effort. By using this functionality, administrators can quickly replicate or transfer voice application configurations, ensurin

Service

Knowledge Base Article

 • 

Setting up Voice accounts

RS
How to Configure Welcome Messages Webhooks

Note: This feature is currently not working as expected as communicated by Meta, we currently do not have a timeline for the issue resolution. Please refer to this link for reference.​​You can improve the user experience by sending a welcome message to users when they open the chat window with your

Service

Knowledge Base Article

 • 

Welcome Messages

SH
Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

26.1

Sprinklr Service

20.7.1

Knowledge Base

+3

Knowledge Base Article

 • 

Create and Manage Articles

SH
What are Intent Models?

OverviewIn the world of conversational AI, understanding user intent is crucial for building effective and engaging chatbots and virtual assistants. Intent models play a significant role in this process, enabling machines to comprehend and respond to user queries accurately. In this blog, we will de

Service

Knowledge Base Article

 • 

Setup NLU-Based Intents

RS
Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

social

20.7.1

+4

Knowledge Base Article

 • 

Prompt Engineering Best Practices

RS
Additional Auth Methods Supported

There are multiple ways to authenticate a user in chat when the user is already authenticated on the brand page.1. Sharing User Details Through Standard Sprinklr Chat User SettingIn these authentication options, the host website passes all the user details along with a chat user signature (hash) of

Service

Knowledge Base Article

 • 

Customer Authentication

RS
Add a Google RBM Infobip Account

Sprinklr supports Google RBM integration through Infobip, in addition to the existing native integration. Why This Integration is Needed?Google RBM is designed as an SMS replacement and operates similarly, with communication dependent on the telco carrier hosting the agent. Under the native integrat

Service

Knowledge Base Article

 • 

Google RBM Account Addition

RS
Guided Workflow Screen Components - Number Input

Overview The Number Input component is designed to capture and store numerical data. It provides several constraints to ensure data accuracy and validity:Minimum Value: If a number less than the defined minimum value is entered, an error message will prompt the user to correct it.Maximum Value: If a

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Configuring Guided Workflow Settings

OverviewThis article provides a concise guide to setting up and managing workflows within the Guided Workflow Manager. It outlines the steps to define workflow goals, customize process descriptions, and align workflows with specific use cases. By following this article, you can ensure accurate workf

Service

Knowledge Base Article

 • 

Guided Workflow Manager

RS
Capabilities of Guided Workflows

A Guided Workflow is a robust tool for business process automation, crafted to simplify operations by gathering inputs and performing actions based on a predetermined workflow. By integrating various capabilities of Guided Workflows, customer support teams can assist their clients more effectively a

Service

Knowledge Base Article

 • 

Introduction to Guided Workflows

SH
Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

 • 

Reporting

SH
Banner

The Banner Widget is an essential feature of the Sprinklr Community product that enables users to create customized banners for different community pages. This widget is a visual element that typically appears at the top of the community page and displays a banner image or message. ​The banner widge

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Widget Library

RS
Guided Workflow Screen Components - Attach File

OverviewThe Attach File feature in a form allows users to upload and submit files as part of their response or input. This feature is typically used to gather additional documents, images, or relevant files needed for processing, validation, or record-keeping. This feature is commonly used in applic

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Video Call Analytics

OverviewVideo Call Analytics provides a comprehensive set of widgets and features designed to help businesses analyze and optimize video call interactions between agents and customers. It includes tools for reviewing call transcripts, tracking customer and agent timelines, and marking key moments li

Service

Knowledge Base Article

 • 

Additional Features

SH
Email Templates

Email Template feature ensures that community users are consistently updated with the latest happenings in their Community through automated email notifications. Whenever a relevant activity takes place within the Community, these custom-tailored emails are triggered and dispatched to keep members i

Service

Knowledge Base Article

 • 

Email Notification