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Capacity Simulator​

The Unified Routing Capacity Simulator enables administrators and configurators to explore various scenarios concerning case assignments. It offers insights into whether a case will be assigned or not, along with the underlying reasons. Additionally, the simulator aids in understanding advanced use

Service

Knowledge Base Article

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Setting up Agent Capacity

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Reward Engine Overview

Purpose of the Reward Engine The Reward Engine is designed to boost user engagement on the Advocacy platform by providing a customisable system for admins to set up and manage redeemable rewards.This feature is part of the platform’s gamification suite. It helps motivate advocates by letting them ex

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine Overview

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Search for an Asset

You can leverage asset search functionality to quickly identify assets for your search criteria. You can search based on asset type, status, custom fields, and other available fields. This article will take you through the steps to achieve the same.Steps to Search AssetsClick the New Tab icon and s

DAM - SES

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Search for an Asset

Social - SES

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Knowledge Base Article

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Actions on Asset Manager

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Disabling Different Gamification Elements Separately

In the Sprinklr Space environment, gamification can be disabled for a select group of advocates through a rule-based configuration. However, even with this setting in place, these advocates still see certain gamification elements on their Leaderboard view. These elements included sections such as Hi

Advocacy - SES

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Social - SES

Knowledge Base Article

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Gamification

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Data Connector Activity Log

The Activity page in the Unified Data Connector provides a comprehensive list of all edits made to a connector after its creation. It offers detailed, record-level information on modifications and helps track the connector's configuration and execution history.Activity Page - An OverviewThis page pr

marketing

Insights

social

Service

Knowledge Base Article

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Monitoring Data Connector Activity

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How to use Google Analytics Ads Metrics in Unified Analytics

IntroductionIn today’s rapidly evolving digital marketing landscape, having access to comprehensive and actionable insights is crucial. Unified Analytics, known for its robust data aggregation and visualization capabilities, has enhanced its platform by integrating Google Analytics (GA) metrics.GA M

marketing

Knowledge Base Article

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Reporting & Analytics

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Use Advanced Filters and Tags for Better Search (Advocacy)

Sprinklr allows you to tag your posts with specific keywords. This capability enables you to categorize posts, offering additional context and facilitating easy content discovery with just a click, followed by the application of filters on the search page.​ Admins can set up Advanced filters and tag

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Administration

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Summarize Widgets with AI

The Widget Summarizer is a one-click AI+ feature that delivers key insights directly from a widget, offering concise, actionable summaries alongside the visualized data. It removes the need for multiple drilldowns, giving you fast access to high-level takeaways. By pinning these summaries next to th

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Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Knowledge Base Article

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Audience Management

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

Insights

ai studio

Knowledge Base Article

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Sprinklr's AI Studio

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

Service

Knowledge Base Article

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Widget Library

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Sprinklr Copilot for Social - Planner Summary

Planner Summary delivers users a concise, actionable summary of their Editorial Calendar/Planner, highlighting post distribution and optimization opportunities across multiple dimensions - tailored to any filters or selections applied on-screen.Note: Sprinklr Copilot for Social is now generally avai

Publishing - SES

social

Sprinklr Social

New Article

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Knowledge Base Article

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Social Copilot

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View Gallery Analytics

Gallery Analytics is a new data source option within Sprinklr which allows users to understand key consumption and usage information for their Galleries.Before you BeginGallery Analytics is in limited availability and will need to be activated for a given partner.Standard dashboards for Gallery Anal

Display - SES

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Gallery Analytics

Social - SES

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Knowledge Base Article

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Gallery

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18.8 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 18.8 release, where users will experience a change in platform appearance and behavior.​Sprinklr Service​Sprinklr Insigh

marketing

Insights

social

Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

social

Knowledge Base Article

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Reply from Engagement dashboards

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Telegram capabilities and limitations

This article will help you get familiar with all capabilities and limitations of the Telegram channel. Telegram is a cross-platform, cloud-based IM (instant messaging) service, that provides end-to-end encrypted chats and VOIP calls. To utilize the Telegram channel to its maximum potential in Sprink

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Telegram Capabilities and Limitations

Telegram Limitations

Telegram Capabilities

Knowledge Base Article

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Telegram

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Reschedule Call Back Node

​The Reschedule Callback Node in Guided Workflows allows agents to modify the timing of a previously scheduled callback, offering flexibility to adjust appointments as needed. This feature ensures that users can still receive timely assistance, even if circumstances change after the original schedul

Service

Knowledge Base Article

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Guided Workflow Canvas

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Location Sharing Settings

The Location Sharing feature allows customers to share their real-time location directly within an active Live Chat session. This enhances communication and ensures accurate user identification, making it especially valuable for scenarios like product deliveries, on-site service support, and locatio

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Location Sharing Settings