Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Creating and Configuring a Third Pane Layout

This article outlines a step-by-step walkthrough on how to create and configure a Third Pane Layout. Create a Third Pane LayoutStep 1: Navigate to Entity StudioGo to Entity Studio from the Sprinklr platform.Open Entity Manager.Select the entity for which you want to create a Third Pane Layout.Click

Knowledge Base Article

 • 

Create and Configure Third Pane Layout

SH
TikTok Pull and Push via linked Business Account

TikTok Spark Ads allows you to leverage your organic content and create a more native experience with your advertising. There are two ways in which you can create Spark Ads:Using Authorized TikTok Posts (authorized via video codes). Learn more in this article.Using your own linked TikTok Business Ac

marketing

Knowledge Base Article

 • 

Create TikTok Spark Ads

SH
Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

 • 

Pinterest Capabilites

RS
Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

 • 

Storage Details

SH
Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Guided Workflow Screen Components - Appointment Slot

Overview The Appointment Slot node in a Guided Workflow offers users predefined time blocks for scheduling meetings, consultations, or services. This node dynamically fetches available slots based on configured calendars and displays them during the workflow, enabling seamless appointment booking. I

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

 • 

Export Ad Creatives

SH
Carousel Templates

Carousel TemplateA carousel is a collection of card assets arranged side by side, allowing horizontal scrolling. Using the Digital Asset Manager, you can design a carousel template for use in Sprinklr Live Chat, enabling customers to engage by choosing an option directly within the conversation thre

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

 • 

Live Chat Assets

RS
Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

AI Scoring and Insights

RS
Global and Local Disposition Field

The Global Disposition Field Library addresses the issue of duplicate fields being created for identical purposes across multiple disposition plans. This allows users to reuse fields across different disposition plans, ensuring consistency and efficiency.Global Disposition Fields: Fields that can be

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Global Field Library

SH
Oracle B2C Service Integration

Sprinklr - Oracle B2C Service Integration connects Sprinklr Service product to Oracle B2C Service for Care on modern channels. Unify your customer care agent experience by enriching, deflecting and triaging appropriate interactions on modern channels to Oracle B2C Service from Sprinklr This will hel

experience:space

article:howto

feature:integrations

product:platform

+6

Knowledge Base Article

 • 

Integration Guides

RS
Setting up Response Custom Fields

Survey response fields can be utilized to store external metadata associated with each response, enhancing the depth of analysis during survey evaluations.Business Use CasesEnhancing Customer Experience:Organizations with multiple locations can enhance customer experience by collecting targeted feed

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Global Settings

SH
Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

Reach and Frequency

marketing

Facebook Ads

Knowledge Base Article

 • 

Facebook Advanced Capabilities

RS
Sprinklr Insights: 26.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Prompt Librar

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

RS
Viewing Responses with Default View

The Responses tab displays a table in which each row corresponds to a separate response. Within the Responses Tab, the Default View provides an extensive overview of all the responses collected from the survey.Please refer to the Survey Response Overview article for information on the use cases and

Sprinklr Insights

Insights

20.10

Updated Article

+1

Knowledge Base Article

 • 

Survey Response

RS
Manage All Personalized Links Distributions

The Distribution Record Manager offers a unified interface for creating, managing, and overseeing Personalized Link distributions. Effortlessly monitor essential metrics, modify distributions, and evaluate performance data all in one location.For additional information on use cases and value enhance

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

 • 

Personalised Links

SH
Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

social

Pinterest

Capabilities and Limitations

Knowledge Base Article

 • 

Setting up Pinterest account in Sprinklr

RS
Alerts in Reporting

Alerts are automated notifications triggered by specific conditions, thresholds, or detected anomalies within a system or dataset. They are designed to keep you informed in real time about important changes, potential issues, or critical events. By providing timely updates, alerts enable you to resp

Sprinklr Service

New Article

20.10

Service

+2

Knowledge Base Article

 • 

Configure Reporting

RS
Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized, self‑service way to create and manage Developer Applications, API keys, and tokens directly within the platform. You can use these tools to handle the complete API lifecycle from app creation to credential management without leaving Sprinklr.Pre

26.1

marketing

Insights

social

+3

Knowledge Base Article

 • 

Developer Tools

SH
Home Page Widgets

My Evaluation MetricsThis widget gives an overview of the evaluation metrics assigned to the Quality Manager. Metric/DimensionDefinitionTotal AllocatedTotal evaluations assigned to the QMPending EvaluationsTotal evaluations pending on the QMPending Re-EvaluationsTotal Re-evaluations pending on the Q

Service

Knowledge Base Article

 • 

Homepage