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Advocacy Reporting Metrics and Dimensions

Advocacy reporting metrics and dimensions allow you to track engagement on content that is published from your Advocacy site. In this guide, you will learn about:Advocacy Dimensions Advocacy Metrics Channel Reporting Capabilities Note: The use of this capability requires Advocacy Marketing to be ena

experience:space

advocacy reporting metrics and dimensions

release:N-A

social

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Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

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Setting up Outbound Contact Centre

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Ad Set

Supported ObjectivesadObjectiveLabelPROMOTED_TWEETSX EngagementsTWITTER_AWARENESSX ReachTWITTER_WEBSITE_CLICKSX Website TrafficPROMOTED_ACCOUNTSX FollowersTWITTER_VIDEO_VIEWSX Video ViewsTWITTER_PREROLL_VIEWSX Preroll ViewsTWITTER_APP_INSTALLSX App InstallsTWITTER_APP_ENGAGEMENTSX App Re Engagements

marketing

Knowledge Base Article

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X

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Compose Pinterest Ads

Advertising on Pinterest allows you to reach more than 200 million people through promoted Pins. Pinterest ad campaigns help you reach people while they actively decide what to do or buy next. With a number of objectives available in Ad Composer, you can create dynamic content that captures the atte

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marketing

20.10

Updated Article

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Knowledge Base Article

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Publish Pinterest Ads

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Create a New Project

OverviewProjects are used to manage, track, and collaborate on a set of Tasks with a specific goal and timeline. You can create Projects for to oversee and manage individual campaigns, track product launches, manage content production and much more. You can also create Sub-projects within a Project

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PM_PORTFOLIOS_2

PM_PORTFOLIOS

marketing

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Manage Projects

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Configuring Zendesk Connection

The Zendesk Standard Connector enables the user to import cases from Zendesk into the Sprinklr platform in a channel agnostic manner. Using the Zendesk Standard Connector eliminates the need for the customer to put the files in an SFTP/S3/GCS bucket in the Sprinklr specified format.Zendesk Standard

marketing

Insights

social

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Knowledge Base Article

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List of Supported Connector Types

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API-based Journey Triggers

Journey facilitator has different types of trigger methods. In this article, we are going to cover how a journey can be called using an API call from an external system.​It involves setting up an API endpoint setup consisting of 2 parts:HeaderRequest Parameters​More information about the Header of t

Service

Knowledge Base Article

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Journey Trigger Settings

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Manage Products in Sprinklr

The Products Page allows users to create, edit, delete, and manage all products from one place. Here, you can create products using product-specific sources and accounts. Once created, Product Insights can generate valuable data and analysis of consumer experience based on industry-specific AI model

Insights

Manage Products in Sprinklr

Knowledge Base Article

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Products

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Setting Up the Website Distribution with Trigger Conditions

This feature enables you to create and manage website surveys with seamless integration through LiveChat. It offers a flexible setup, allowing surveys to be triggered based on specific conditions, making it easy to gather real-time feedback from website visitors. Additionally, it supports performanc

Sprinklr Insights

Insights

New Article

20.10

+2

Knowledge Base Article

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Website Distribution

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Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

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Capabilities and Limitations - Yotpo

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Multi Entity Lookup Field

The Multi-Entity Lookup Field in Entity Studio enables you to reference records from multiple entities within a single field. Unlike the standard Lookup Field, which links to only one entity, this field type allows dynamic associations across several entities — improving flexibility and data managem

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Fields and Relationship

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Capture and Analyse Voice Network Traffic Using Wireshark

OverviewWireshark is a free, open-source network protocol analyzer that lets you capture and review network traffic on the machine where it is installed. By analyzing this traffic, you can understand how data flows between the agent, Sprinklr, and provider media servers, and diagnose issues such as

Knowledge Base Article

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Capture and Analyse Voice Network Traffic Using Wireshark

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

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social

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Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Portfolios Window

OverviewThe Portfolios window is the central hub from which you can view and manage all Portfolios created by or shared with you. This window consists of the Top Bar and the Central Screen. Favorite Projects, Shared Projects and any pinned Portfolios appear at the top of the Central Screen. The Top

marketing

Knowledge Base Article

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Manage Portfolios

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

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marketing

Updated Article

Sprinklr Marketing

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Dimensions

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Unified Analytics Custom Metrics

MetricDescriptionInstagram Business Post Impressions (Organic) (Unified Analytics)The Number of Impressions on your post which are received organically.Instagram Organic Post Video Views (Organic) (Unified Analytics)The number of views on your video post which are received organically.Instagram Orga

marketing

Knowledge Base Article

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Create & Manage

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Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

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Audience Management