Setting Up the Website Distribution with Trigger Conditions
Updated
This feature enables you to create and manage website surveys with seamless integration through LiveChat. It offers a flexible setup, allowing surveys to be triggered based on specific conditions, making it easy to gather real-time feedback from website visitors. Additionally, it supports performance analysis across different creative formats, languages, and devices, providing actionable insights to improve user engagement and survey effectiveness.
Please refer to the Website Distribution article for examples of use cases and additional benefits.
Prerequisites
In order to access the Website Distribution, you must have the following View and Edit Distribution permissions at the Survey Level.
Setting Up Website Distribution with Trigger Conditions
Navigate to the Distribution sections.
Click Create Distribution and select Website distribution.
Go to Details page and fill in the details:
Distribution Name: Enter a meaningful name.
Expiration Date: Select an expiration date.
Live Chat Application: You can either select an existing Live Chat or create a new one (proactive prompts associated with Live Chat will also appear in the dropdown). If an existing Live Chat is selected, the user can view other surveys linked to that Live Chat.
For creating a new Live Chat application follow these steps, click Create New and go to New Live Chat Application page:
Name: Please provide a meaningful name for the Live Chat.
Note: The live chat name is not editable later.Website URL: To operate the web application on particular websites, choose them from the list. If no websites are selected, it will function on all sites where the code is integrated.
Note: Choosing a live chat application here does not display a live chat on the website; it merely links the proactive prompts to the necessary code for embedding the survey on the site where responses will be gathered.
Go to Intercept Setup and fill in the details to select creative and triggers.
Go to Select Creative section and select a creative.
Access the Creative section. You can then either develop a new creative or select one from the existing options.
Go to Select Trigger section and define the trigger condition for the creative to display. Fill the details as below:
Trigger Type: The default trigger type is Condition Based.
Trigger Condition: You can specify the criteria and select the values. Choose the field, operator, and value; you also have the option to add more conditions.
You can click + Add Condition and + Add Condition Group to add additional conditions and condition group and click Next.
Please navigate to the Translation page to set up the Translation Conditions. To enhance the end-user experience for Website Surveys, translations will primarily be determined by the browser's preferred language. Should the system be unable to detect the browser's preferred language, the content will then be delivered in the base language.
Navigate to Scheduling page and fill in the details:
Navigate to the Intercept Activation Details section and then configure the start date, time, and end date.
Start Date and Time: Select a start date and time
End Date: Specify a termination date for the distribution.
Business Hours: Indicate the precise business hours for the survey's distribution.
Timezone: Select specific timezone.
Navigate to Distribution Sampling section where you can define the sampling for the distribution on a scale of 100. Toggle Enable Distribution Sampling and specify the Distribution Sampling Rate, which determines the percentage of all eligible recipients who will be included in this distribution. The sampling is always randomized.
Access the Distribution Tagging section to assign values to custom fields for responses. These values will then be linked to every response originating from this distribution.
Click Save.
Once you click save you will be redirected to a pop-up window with the embed code with option to copy snippet.
Note: Similar pop up to be supported when user selects embed code from the 3 dots in Distribution Record Manager for a website distribution.
How to use it?
Save and Deploy:
Save the distribution and duplicate the LiveChat code.
Embed the code into the HTML of the target website to trigger surveys.
Note: Only one LiveChat code can be embedded per website.
Analyze Distribution Report: Once the surveys have been distributed, you can examine the metrics for the distribution created. By choosing "Distribution Report" from the kebab menu next to the specified Distribution, you can view essential metrics along with the embed code as outlined below:
Key Metrics
Survey Started Count
Survey Response Count
Survey Completion Rate
Survey Abandonment Rate
Survey Engagement Rate
Creative Triggered Count
To test a website distribution, start by copying the LiveChat ID from the embed code. Then, use the test link .
Make sure to replace the App ID and environment values in your distribution settings to match those used in the test link. This ensures accurate testing and integration with your website.
Key points to note
Single LiveChat Code Per Website: Only one LiveChat code can be embedded on a website at a time, so it's important to manage multiple survey distributions carefully to avoid conflicts and ensure proper functionality.
Adding embed code within the website
After creating a website distribution, click Vertical Ellipsis menu and select "Copy Embed Code." Then, paste the embed code into your website's HTML to begin triggering surveys for visitors.
Best Practices
Ensure Proper Placement of LiveChat Code: Double-check that only one LiveChat code is embedded per website to avoid conflicts.
Test Across Devices: Make sure to preview the survey on multiple devices (desktop and mobile) to ensure responsiveness and optimize the user experience.
Timing and Conditions Sensitivity: Ensure that intercept conditions are defined clearly to avoid surveys being triggered at the wrong time, which could negatively impact the user experience.