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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.Publishing CapabilitiesFunctionality Sprinklr SupportedNoteFor details on media recommendations, see YouTube Media Recommendations.​Publish videos​Yes Publish ShortsYesAdd info cards to videosNoAP

social

Knowledge Base Article

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Know More

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Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

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Storage Details

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Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Feed Setup

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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Global and Local Disposition Field

The Global Disposition Field Library addresses the issue of duplicate fields being created for identical purposes across multiple disposition plans. This allows users to reuse fields across different disposition plans, ensuring consistency and efficiency.Global Disposition Fields: Fields that can be

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Global Field Library

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Extend Mobile App

Sprinklr Advocacy works seamlessly on all browsers (desktop, tablets, and mobile), Android applications as well as iOS applications. Importance of Advocacy Site within Mobile AppsUser Experience: When the application is accessible and fully functional across different platforms, users don't have to

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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About Campaigns and Sub-Campaigns

What is a Campaign?Campaigns are used in Sprinklr as the primary tags to categorize outbound messages and thereby effectively organize and collaborate on activities around the campaign such as tasks, assets, messages, workflows, etc.What is Campaign Management?Campaign Management allows you to effec

campaign management

marketing

Campaign Basics

Sub-Campaigns

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Adobe Analytics Integration

Track the entire consumer journey from clicks to website conversions, providing post-level attribution for website activities and seamlessly report on the entire conversion funnel using Adobe Analytics integration in Sprinklr.Note: We are currently on 1.4 v of the Adobe Analytics API. For more infor

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Sprinklr v16.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Winter Release 2021

Modern Engagement Capabilities and Enhancements

16.2.0

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release_note

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v16.2.0 (February)

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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AI Scoring and Insights

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Types of Audience Insights Reports

Use Sprinklr's Audience Insights Reports to understand your audience's interests, affinities, top themes of conversations, and top influencers. Sprinklr’s Audience Insights can be used to generate insights on your target audience of interest. Depending on your use cases, you can create th

Types of Audience Insights Reports

Insights

Knowledge Base Article

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Types of Audience Insights Reports

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Setting up Response Custom Fields

Survey response fields can be utilized to store external metadata associated with each response, enhancing the depth of analysis during survey evaluations.Business Use CasesEnhancing Customer Experience:Organizations with multiple locations can enhance customer experience by collecting targeted feed

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Global Settings

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Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

Insights

social

feature:integrations

+9

Knowledge Base Article

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Power BI

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Viewing Responses with Default View

The Responses tab displays a table in which each row corresponds to a separate response. Within the Responses Tab, the Default View provides an extensive overview of all the responses collected from the survey.Please refer to the Survey Response Overview article for information on the use cases and

Sprinklr Insights

Insights

20.10

Updated Article

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Knowledge Base Article

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Survey Response

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Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Testing and Debug Logs​

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Manage All Personalized Links Distributions

The Distribution Record Manager offers a unified interface for creating, managing, and overseeing Personalized Link distributions. Effortlessly monitor essential metrics, modify distributions, and evaluate performance data all in one location.For additional information on use cases and value enhance

Insights

Knowledge Base Article

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Personalised Links

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iOS

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating Live Chat Controller, Adding Live Chat URL and Injecting JavaScript to Listen to WebView EventsURL: ​http://prod-live-chat.sprinklr.com/page?app

Service

Knowledge Base Article

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Webview

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⁠ Overview of On-Site Content Monitoring(Advocacy)

Sprinklr offers On-Site Content Management permission, which allows users to conveniently perform tasks such as viewing, publishing, or broadcasting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these actions. ImportanceSeamle

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Create and Share Task Forms

OverviewTask Forms allow you to collect actionable data from various stakeholders and collaborators and add them as tasks in your project. You can use Task Forms to generate tickets, collect feedback and suggestions, manage requests and more. Task Forms let various internal and external stakeholder

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Request Forms