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General Settings

NameTypeDescriptionDefault ValueappIdStringApplication ID provided in embed code-localeStringBCP 47 compliant locale code to render the application in. Note: It will be supported only if added in the supported languages in the builder.derived default value of locale from user browser. user​{    id:

Service

Knowledge Base Article

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General Settings

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Sprinklr v16.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Modern Advertising Capabilities and Enhancements

Winter Release 2021

16.2.0

+5

release_note

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v16.2.0 (March)

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Yotpo Capabilities and Limitations

Account AdditionCapabilityDescriptionNoteYotpo Account AdditionYesSame Yotpo Storefront cannot be added across multiple workspaces in a partner. API LimitationYotpo Account Re-AdditionYesRe-addition of same account (which is already added on Sprinklr once) is not possible. API LimitationPublishing C

social

Knowledge Base Article

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Capabilities and Limitations - Yotpo

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Running Guided Work Flows through Care Console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. Care console gives us the ability to initiate several workflows which can help the agent to perform their tasks. ​B

Service

Knowledge Base Article

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Additional Use Cases

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Multi Entity Lookup Field

The Multi-Entity Lookup Field in Entity Studio enables you to reference records from multiple entities within a single field. Unlike the standard Lookup Field, which links to only one entity, this field type allows dynamic associations across several entities — improving flexibility and data managem

Knowledge Base Article

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Fields and Relationship

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Social Channels Capabilities

Channels Capabilities The table below is an overview of Sprinklr's supported capabilities and functionality by different social channels.ChannelEngagementPublishingReportingAdvocacyAgodaNoNoNoNoApple Business ChatYesNoYesNoBazaarVoiceYesNoYesNoBlueskyYesYesYesNoClassifiedNoNoNoNoDiscordYesYesYe

experience:space

article:howto

release:N-A

social channel capabilities

+5

Knowledge Base Article

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Channels

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Configure Live Chat Messenger

Sprinklr Live Chat Messenger provides various methods to help you update user details, capture conversation context, customize the chat experience, and more. The following sections describe these methods in detail, along with their syntax and required parameters: Update User Use the updateUser metho

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Knowledge Base Article

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Configure Live Chat Messenger

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Card Template

A card template is ideal for providing users with buttons that allow them to take various actions. Each card can include an image, text, or a combination of both, followed by a series of actionable buttons. The Digital Asset Manager can be used to create a card template, enhancing user interaction b

Sprinklr Service

Live Chat Templates

Sprinklr Live Chat

Digital Asset Manager

+3

Knowledge Base Article

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Rich Text Assets

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Setting Up the Website Distribution with Trigger Conditions

This feature enables you to create and manage website surveys with seamless integration through LiveChat. It offers a flexible setup, allowing surveys to be triggered based on specific conditions, making it easy to gather real-time feedback from website visitors. Additionally, it supports performanc

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Agent Concurrency Report

The Agent Concurrency Report offers insights into the time agents spend on individual cases while simultaneously managing one or more assignments. Analyzing the duration spent on concurrent case assignments provides a detailed understanding of how agents allocate their time across multiple cases. Th

Service

Knowledge Base Article

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Detailed Report Glossary

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

marketing

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Knowledge Base Article

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Audience Management

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Sprinklr Release v15.1.0 - January 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

marketing

Sprinklr Release v15.1.0

January Release

+3

release_note

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v15.1.0 (January)

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Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

social

Knowledge Base Article

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Getting started

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TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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X

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas