Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
Configure where and when prompt will trigger

While a creative contains the content you want to display, an Intercept defines when and where to display said creative.One intercept can be linked to one or multiple creatives. To create an intercept, open your proactive prompt folder, Select "Intercepts" from the drop down on the top rig

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Configuration Steps

SH
Auto Boost Rule Conditions & Actions

Leverage auto boost rules in Rule Engine to automatically boost your organic posts and enhance their performance.​Sprinklr allows you to automate boosting an organic post for your social media channels using Auto Boost Rules in Rule Engine. By configuring rules for automatically boosting a post, you

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

 • 

Getting Started

SH
Monetise Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

social

Knowledge Base Article

 • 

Other Publishing Capabilities

SH
DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

SH
Sprinklr Service: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

marketing

17.4 New Features

+1

release_note

 • 

v17.4.0 (April)

SH
Reporting Glossary for Quality Management and Conversational Analytics

Audit Checklist Response ReportField NameDescriptionChecklist Response CountNumber of times the checklist is evaluated.UserPerson who performed the evaluation.ChecklistName of the checklist used for evaluations.For UserAgent evaluated in the assessment.Evaluation IDUnique identifier for each evaluat

Service

Knowledge Base Article

 • 

Reporting

SH
Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

+2

Knowledge Base Article

 • 

Manage assets

SH
Configuring an ACW and ACW Builder Components

The ACW (After Call Work) module automates the after call work processes, allowing businesses to define custom workflows and streamline repetitive tasks. With advanced automation capabilities, agents can update customer records, generate follow-up tasks, and integrate with other systems for seamless

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Introduction to all components of ACW

SH
Sprinklr v15.5.0 – Sprinklr Marketing Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

product:marketing

+6

release_note

 • 

v15.5.0 (July)

SH
X as a Listening Source

X (formerly Twitter) is one of the highly sought-after channels when it comes to listening to the voice of netizens. Brands can monitor the sentiment of these mentions and achieve use cases around PR campaigns and marketing campaigns among many others.Sprinklr has access to the entire X Firehose, i.

Insights

Social Listening Data Source

Twitter Data Source

Knowledge Base Article

 • 

Twitter

RS
Setting Up the In-App distribution with Trigger Conditions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. You can choose from pre-designed formats like micro-surveys or create fully customized pop-ups to align with your brand. Creatives can be activated based on set criteria, lik

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Setting up the In-App distribution

SH
Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

 • 

Reporting

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

RS
Persona App Settings for Call Controls

Customizing the call controls for agents can be done through the Persona App Manager within Sprinklr.​Sprinklr enables administrators to customize the call control experience for agents through Persona-level configurations. These settings ensure that agents see only the relevant call actions, dialer

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Persona App Settings for Call Controls

SH
Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

 • 

v17.4.0 (April)

RS
Configure Jira Connector

After the Jira and Sprinklr connection is established, you are redirected to the Jira connector page. On the Jira connector page, you can view and manage the Jira connector properties.​On the Jira connector configuration screen, you can do the following:Jira DetailsOn this screen, you can view the a

marketing

Insights

social

Service

Knowledge Base Article

 • 

Setup

RS
Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1.1 Minor Release (8th Feb '26 Onwards)

SH
Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

 • 

Google Play Store

SH
Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

+5

release_note

 • 

v15.11.0 (October)

RS
Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

 • 

Action Plan